[SOLVED] Direct X Sound Test failed? - Page 2

**Deleted090308** · 12-04-2007, 08:39 AM

Better fix the HDD problem first.
Post back here when that's been solved.

tech_no · 12-04-2007, 10:34 AM

The sound problem is on my daughter's computer, so no problem to carry on with this one Nicholas. The hard drive is on my computer, a recurring problem, on my old Packard Bell 2001 computer. I am working on both problems at once now. I would like to try and solve my daughter's problem, if we can, so I can concentrate on mine. Thank you.
Regards tech_no

**Deleted090308** · 12-04-2007, 10:49 AM

First install the latest version of DirectX9: http://www.microsoft.com/downloads/d...displaylang=en

Then run DxDiag sound tests.

tech_no · 12-05-2007, 08:51 AM

Just successfully installed latest version of Direct X9 from your link. I rebooted and then ran the Direct X Diag. tool for the sound. Everything passed sound test, just a bit crackly on last frequency. I tried starting itunes again and same message comes up: itunes cannot run because it has detected a problem with your audio configuration. I don't think this is the case, all is well there. Is there a setting I need to change or is itunes faulty?
Regards tech-no

**Deleted090308** · 12-05-2007, 10:09 AM

I don't think iTunes is faulty - but, TBH, I don't know what settings to change. I've searched the net for a solution, but can't find any.

Try this:
Create a restore point.
Try different settings and see if iTunes will install.
If the audio stops working you always have a restore point.

tech_no · 01-16-2008, 02:15 PM

hi again Nicholas, I must apologise for taking so long getting back to you on this one, but this has now been solved. I uninstalled the iTunes 7.5 again, went to registry and used find to extract traces of it. I then went to install new one again, like last time, and suddenly had an idea, Quicktime comes with iTunes so I uninstalled that one too and removed all traces from registry and Programme files. I then installed the new iTunes and it worked perfectly. Thought this might help someone with the same problem. Thank you again.
Regards tech_no

**Deleted090308** · 01-16-2008, 02:29 PM

Good to hear you got it solved.

Thanks for sharing your solution.

12-04-2007, 08:39 AM	#21 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: Direct X Sound Test failed? Better fix the HDD problem first. Post back here when that's been solved.

12-04-2007, 10:34 AM	#22 (permalink)
tech_no Registered User Join Date: Jun 2007 Location: Plymouth in Devon Posts: 173 OS: Windows XP Home with SP3 My System	Re: Direct X Sound Test failed? The sound problem is on my daughter's computer, so no problem to carry on with this one Nicholas. The hard drive is on my computer, a recurring problem, on my old Packard Bell 2001 computer. I am working on both problems at once now. I would like to try and solve my daughter's problem, if we can, so I can concentrate on mine. Thank you. Regards tech_no

12-04-2007, 10:49 AM	#23 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: Direct X Sound Test failed? First install the latest version of DirectX9: http://www.microsoft.com/downloads/d...displaylang=en Then run DxDiag sound tests.

12-05-2007, 08:51 AM	#24 (permalink)
tech_no Registered User Join Date: Jun 2007 Location: Plymouth in Devon Posts: 173 OS: Windows XP Home with SP3 My System	Re: Direct X Sound Test failed? Just successfully installed latest version of Direct X9 from your link. I rebooted and then ran the Direct X Diag. tool for the sound. Everything passed sound test, just a bit crackly on last frequency. I tried starting itunes again and same message comes up: itunes cannot run because it has detected a problem with your audio configuration. I don't think this is the case, all is well there. Is there a setting I need to change or is itunes faulty? Regards tech-no

12-05-2007, 10:09 AM	#25 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: Direct X Sound Test failed? I don't think iTunes is faulty - but, TBH, I don't know what settings to change. I've searched the net for a solution, but can't find any. Try this: Create a restore point. Try different settings and see if iTunes will install. If the audio stops working you always have a restore point.

01-16-2008, 02:15 PM	#26 (permalink)
tech_no Registered User Join Date: Jun 2007 Location: Plymouth in Devon Posts: 173 OS: Windows XP Home with SP3 My System	Re: Direct X Sound Test failed? hi again Nicholas, I must apologise for taking so long getting back to you on this one, but this has now been solved. I uninstalled the iTunes 7.5 again, went to registry and used find to extract traces of it. I then went to install new one again, like last time, and suddenly had an idea, Quicktime comes with iTunes so I uninstalled that one too and removed all traces from registry and Programme files. I then installed the new iTunes and it worked perfectly. Thought this might help someone with the same problem. Thank you again. Regards tech_no

01-16-2008, 02:29 PM	#27 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: Direct X Sound Test failed? Good to hear you got it solved. Thanks for sharing your solution.