wotsacompoota

hi I hope somebody can help me with this .... after reinstalling Xp I get this message when I try to play a sound file...Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.
I have tried to reinstall the drivers...I have no CD with my computer, I have installed belarc and it has given me this info.
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) No details available
Processor a Main Circuit Board b
2.40 gigahertz Intel Celeron
16 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: ASUSTeK Computer INC. P4S800-MX SE Rev 1.xx
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 1001.026 02/24/2005
Drives Memory Modules c,d
122.93 Gigabytes Usable Hard Drive Capacity
115.75 Gigabytes Hard Drive Free Space

Memorex CDRW/DVD 6424-4 [CD-ROM drive]
TSSTcorp CD/DVDW TS-H552B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 6Y120L0 [Hard drive] (122.94 GB) -- drive 0, s/n Y3NGNC6E, rev YAR41BW0, SMART Status: Healthy 480 Megabytes Installed Memory

Slot 'DIMM0' has 512 MB (serial number SerNum0)
Slot 'DIMM1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 122.93 GB 115.75 GB free

Network Drives
None detected

hope this is enough info
thanks in advance

BCCOMP

Hi
Welcome to the forum.
After the reinstall of XP it sounds like you are missing drivers.
Can you post the make, model, service tag or part number on this computer?
Also, go to the device manager, Right click My computer>Properties>Hardware>Device Manager and POST anything in yellow or red exclamation points.
Thanks,
Bill

wotsacompoota

Hi thanks for your reply.
Where would i find the make, model, service tag or part number.
what i found in device manager was . Other devices yellow question mark. a yellow question mark by multimedia audio controller and another on raid controller.
Thanks
julie

BCCOMP

Hi Julie,
If you can discribe the PC Make, Model etc.. If this is a Manufactured PC such as a Dell or Gateway there should be a tag on the side or back of the PC. If you can not find one then run Everest at the link below and POST the results.
Thanks,
Bill

Deleted090308

Go here - download and install the Audio and IDE drivers.

BCCOMP

Thanks Eneles,
I missed the board in her specs posted above.
Julie, follow the link Eneles posted and download the audio and IDE driver. You should be all set. Let us know how you make out.
Thanks,
Bill

wotsacompoota

Hi sorry its been such a long time since I have rplied. My father passed away and have only just come back home and have seen your posts,
I have downloaded the drivers and saved them to my documents but im not sure what to do next.
Thanks

Deleted090308

Sorry to hear about your loss.

Unpack (unzip) the downloaded files.
Install the IDE driver - reboot.
Install the audio driver - reboot again.

wotsacompoota

Hi i installed the ide driver which was straightforward. the audio driver didnt havfe an obvious install file. I tried to install it and it says it cannot open key and gives me a load of numbers and letters. I only have the choice to run the programme. hope this makes sense,
thanks

wotsacompoota

tried to install the audio driver again it says that its password protected!!

Deleted090308

Strange... It doesn't ask me for a password.
When you unzip the audio driver a folder named "SMAXWDM" should be created.
Inside that folder > double click "Install".
tt.jpg

wotsacompoota

as its extracting its saying file inst 16 is password protected.... confused!!!

Deleted090308

Try this: SMAXWDM.zip

wotsacompoota

Hi thanks but that doesnt seem to work either,,,, I'm sorry to be a nuisence!!

Deleted090308

What's the problem? Doesn't it want to install?

wotsacompoota

no when i press install it gives me the option only to run....when i installed the ide driver there was a setup file ...i'm not getting this on the audio driver just a blue and white file. hope this helps...thanks

Deleted090308

Try this instead:

Open Device manager (Click Start > Run > type devmgmt.msc > click OK.
Find the audio device in Device manager > right click it > choose "Update driver" in the menu.
New window: Choose "Install from a list or specific location" and click "Next".
devm.jpg
Another window: Choose to search in a specific location and browse to the folder with the downloaded driver.
devm2.jpg
Click Next and follow the wizard. Close Device manager and reboot after the driver has been installed.

wotsacompoota

thankyou thankyou thankyou...got my sound back....fantastic!!!

Deleted090308

Great! I'm glad you got it fixed.