no sound hp pavilion zv5000 laptop

my3sons · 09-11-2007, 12:46 PM

Hi, Lost the sound on my laptop. When I go to the control panel it says no audio devices and there is a red slash over the picture. The only sound my computer makes is a beep when finishing a task sometimes. Did I erase/disable my soundcard?

**simpswr** · 09-11-2007, 01:06 PM

Look in Device Manager to see if the sound card shows as unknown or has a yellow ! in front.

If so, delete the device and reboot to see if windows will "Discover" it and load the drivers

my3sons · 09-11-2007, 11:23 PM

I uninstalled the item called soundmax and rebooted. Still no sound.
While trying to fix problem, a while ago, I used the troubleshoot feature and there was a yellow exclamation point next to something (don't remember what it was ) I clicked on it. Could that be the problem? Did I erase something?
As you can tell I don't know very much about computers.

**simpswr** · 09-12-2007, 02:34 PM

When you restarted, did Windows "Discover" the Sound card and load drivers?

my3sons · 09-15-2007, 07:44 PM

I don't know if it discovered it, but I think so because when I go to Hardware section for soundmax integrade Digital Audio - there are files listed. It also says Drive provider analog devices.
However, when I go to sound playback, it says no playback devices.

Does that make sense?

09-11-2007, 12:46 PM	#1 (permalink)
my3sons Registered User Join Date: Sep 2007 Posts: 3 OS: xp	no sound hp pavilion zv5000 laptop Hi, Lost the sound on my laptop. When I go to the control panel it says no audio devices and there is a red slash over the picture. The only sound my computer makes is a beep when finishing a task sometimes. Did I erase/disable my soundcard?

09-11-2007, 01:06 PM	#2 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,228 OS: XP, Vista, Win 7	Re: no sound hp pavilion zv5000 laptop Look in Device Manager to see if the sound card shows as unknown or has a yellow ! in front. If so, delete the device and reboot to see if windows will "Discover" it and load the drivers __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

09-11-2007, 11:23 PM	#3 (permalink)
my3sons Registered User Join Date: Sep 2007 Posts: 3 OS: xp	Re: no sound hp pavilion zv5000 laptop I uninstalled the item called soundmax and rebooted. Still no sound. While trying to fix problem, a while ago, I used the troubleshoot feature and there was a yellow exclamation point next to something (don't remember what it was ) I clicked on it. Could that be the problem? Did I erase something? As you can tell I don't know very much about computers.

09-12-2007, 02:34 PM	#4 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,228 OS: XP, Vista, Win 7	Re: no sound hp pavilion zv5000 laptop When you restarted, did Windows "Discover" the Sound card and load drivers? __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

09-15-2007, 07:44 PM	#5 (permalink)
my3sons Registered User Join Date: Sep 2007 Posts: 3 OS: xp	Re: no sound hp pavilion zv5000 laptop I don't know if it discovered it, but I think so because when I go to Hardware section for soundmax integrade Digital Audio - there are files listed. It also says Drive provider analog devices. However, when I go to sound playback, it says no playback devices. Does that make sense?