No sound on Dell Dimension 2400

idgbjt · 08-29-2007, 10:39 AM

I have seen a lot of other posts about this problem but have never seen it resolved. Hope someone can help.
My sound was just not there one day when I booted up computer.
I have checked all drivers (reinstalled driver from Dell) for the integrated sound on the motherboard. I also tried installing a sound card (Creative) when that did not work. I got the same problem with the sound card. When I check in control panel it says all drivers are properly installed and working. It shows Soundmax is loaded for recording but the space for playback is grayed out and it says "no playback device".
Please help if you can. I miss my sound.
Thanks!

**TheMatt** · 08-29-2007, 09:49 PM

I would perform a system restore to a couple days before this became an issue. The steps for using the System Restore are detailed here.

idgbjt · 08-30-2007, 06:41 AM

The sound went away months ago. I don't have a restore point that goes back far enough. Any other suggestions?
Thanks.

**TheMatt** · 08-30-2007, 07:42 AM

Do you see your sound card in device manager?

idgbjt · 08-30-2007, 08:14 AM

Yes - it shows up and info says it is operating correctly. When I look in Audio folder it shows Recording box ok and shows my card. The playback box is grayed out and it says "No Playback Device". I have uninstalled the drivers and re-installed them from Dell website. (this is Soundmax onboard sound) Also checked bios setup and onboard sound is "on".

**TheMatt** · 08-30-2007, 08:17 AM

Have you tried the drivers from the Dell driver disk?

idgbjt · 08-30-2007, 08:21 AM

Sorry - yes. I tried those before going to Dell website.

**TheMatt** · 08-30-2007, 08:24 AM

You said you tried installing a creative card. What exactly happened? Did you disable the onboard sound first? Did you install the correct drivers?

idgbjt · 08-30-2007, 08:34 AM

Yes - I went through all the steps... disabled onboard sound before I installed the card and then loaded drivers that came with the card. Still came up with the same results. Is it a possibility that some downloaded sound program (or any other for that matter) might have affected the playback only?

**TheMatt** · 08-30-2007, 12:17 PM

I'm stumped here unfortunately. I'm going to ask the other team members to take a look.

idgbjt · 08-30-2007, 12:30 PM

Thanks, I appreciate that.

ad2326 · 09-10-2007, 12:11 PM

hey

just saw your post in passing -

I used to have a Dell Inspiron 1100, and had exactly the same problem. sound disappeared one day without any explanation!

i tried all the things you had, new drivers, fiddled with EVERY setting you can imagine, even did system restore, to no avail, ended up having to ring Dell (which was a task in itself, their customer service at the time was shocking!) and they had to put a new card in it. one of the connections had just fried for some reason.

i wasnt aware that this was an issue until i saw your post saying youd seen it looooads of times, so maybe its a h/ware flaw in the inspirons or something.

anyway, unless youve managed to solve it by now, id try give Dell a call and tell them how many people youve seen with the same issue, maybe they know its a flaw by now...??

good luck mate
Adam

ad2326 · 09-10-2007, 12:12 PM

sorry - just realised youre running a Dimension not an Inspiron....

not sure if thatll void my input, but hey!

i stand corrected ;-)
Adam

93lxmustang · 11-01-2008, 08:10 PM

Quote:

Originally Posted by TheMatt

You said you tried installing a creative card. What exactly happened? Did you disable the onboard sound first? Did you install the correct drivers?

I didnt do this, cuz my friend didnt have to on his cp. since then i have had no sound. can i fix my cp so i can get sound back?

ravage2k6 · 04-01-2009, 09:49 AM

its very simple but a lil tricky. once the driver is installed go to control panel then "sounds and audio devices" then "audio". now use the drop down arrows and select soundmax on both playback and recording......then u r good to go. for some reason after installin the driver it doesnt make the soundcard default.

"keep da noise down"

ravage2k6 · 04-01-2009, 09:50 AM

oh dont 4get to click apply

Simsy · 04-06-2009, 11:41 AM

Quote:

Originally Posted by ravage2k6

its very simple but a lil tricky. once the driver is installed go to control panel then "sounds and audio devices" then "audio". now use the drop down arrows and select soundmax on both playback and recording......then u r good to go. for some reason after installin the driver it doesnt make the soundcard default.

"keep da noise down"

Dusting off an old thread here but same problem and worse!

What if those drop downs you speak of are greyed out? What then?

Desperate to have sounds back. Please help..

**Pauldo** · 04-06-2009, 01:19 PM

What happened before you lost sound?

Are there any yellow ? or ! in Device manager?

Are you using onboard sound or the Sounblaster add on card?

Have you looked in your BIOS to see if onboard is enabled, if that is what you are using?

Pauldo

Simsy · 04-06-2009, 02:11 PM

Quote:

Originally Posted by Pauldo

What happened before you lost sound?

Are there any yellow ? or ! in Device manager?

Are you using onboard sound or the Sounblaster add on card?

Have you looked in your BIOS to see if onboard is enabled, if that is what you are using?

Pauldo

Like the other chap I had done a system restore with a disk from Dell. Would try that again but dont have the auth code.

I do have yellow? in Device manager under 'other devices' - Multimedia audio controller.

On checking I appear to have Legacy Audio drivers.

Not altogether sure where I would find BIOS to check.

Worrying thing is, in Sounds & Audio Devices Properties, is says 'No Audio Device'

Simsy · 04-06-2009, 03:21 PM

All sorted now

dell.com a download I'd already downloaded to no effect, downloaded again and it worked.

Thanks for advices.

08-29-2007, 10:39 AM	#1 (permalink)
idgbjt Registered User Join Date: Aug 2007 Posts: 6 OS: XP	No sound on Dell Dimension 2400 I have seen a lot of other posts about this problem but have never seen it resolved. Hope someone can help. My sound was just not there one day when I booted up computer. I have checked all drivers (reinstalled driver from Dell) for the integrated sound on the motherboard. I also tried installing a sound card (Creative) when that did not work. I got the same problem with the sound card. When I check in control panel it says all drivers are properly installed and working. It shows Soundmax is loaded for recording but the space for playback is grayed out and it says "no playback device". Please help if you can. I miss my sound. Thanks!

08-29-2007, 09:49 PM	#2 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: No sound on Dell Dimension 2400 I would perform a system restore to a couple days before this became an issue. The steps for using the System Restore are detailed here. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

08-30-2007, 06:41 AM	#3 (permalink)
idgbjt Registered User Join Date: Aug 2007 Posts: 6 OS: XP	Re: No sound on Dell Dimension 2400 The sound went away months ago. I don't have a restore point that goes back far enough. Any other suggestions? Thanks.

08-30-2007, 07:42 AM	#4 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: No sound on Dell Dimension 2400 Do you see your sound card in device manager? __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

08-30-2007, 08:14 AM	#5 (permalink)
idgbjt Registered User Join Date: Aug 2007 Posts: 6 OS: XP	Re: No sound on Dell Dimension 2400 Yes - it shows up and info says it is operating correctly. When I look in Audio folder it shows Recording box ok and shows my card. The playback box is grayed out and it says "No Playback Device". I have uninstalled the drivers and re-installed them from Dell website. (this is Soundmax onboard sound) Also checked bios setup and onboard sound is "on".

08-30-2007, 08:17 AM	#6 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: No sound on Dell Dimension 2400 Have you tried the drivers from the Dell driver disk? __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

08-30-2007, 08:21 AM	#7 (permalink)
idgbjt Registered User Join Date: Aug 2007 Posts: 6 OS: XP	Re: No sound on Dell Dimension 2400 Sorry - yes. I tried those before going to Dell website.

08-30-2007, 08:24 AM	#8 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: No sound on Dell Dimension 2400 You said you tried installing a creative card. What exactly happened? Did you disable the onboard sound first? Did you install the correct drivers? __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

08-30-2007, 08:34 AM	#9 (permalink)
idgbjt Registered User Join Date: Aug 2007 Posts: 6 OS: XP	Re: No sound on Dell Dimension 2400 Yes - I went through all the steps... disabled onboard sound before I installed the card and then loaded drivers that came with the card. Still came up with the same results. Is it a possibility that some downloaded sound program (or any other for that matter) might have affected the playback only?

08-30-2007, 12:17 PM	#10 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: No sound on Dell Dimension 2400 I'm stumped here unfortunately. I'm going to ask the other team members to take a look. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

08-30-2007, 12:30 PM	#11 (permalink)
idgbjt Registered User Join Date: Aug 2007 Posts: 6 OS: XP	Re: No sound on Dell Dimension 2400 Thanks, I appreciate that.

09-10-2007, 12:11 PM	#12 (permalink)
ad2326 Registered User Join Date: Sep 2007 Location: United Kingdom Posts: 95 OS: Windows XP Media Center Edition SP3 My System	Re: No sound on Dell Dimension 2400 hey just saw your post in passing - I used to have a Dell Inspiron 1100, and had exactly the same problem. sound disappeared one day without any explanation! i tried all the things you had, new drivers, fiddled with EVERY setting you can imagine, even did system restore, to no avail, ended up having to ring Dell (which was a task in itself, their customer service at the time was shocking!) and they had to put a new card in it. one of the connections had just fried for some reason. i wasnt aware that this was an issue until i saw your post saying youd seen it looooads of times, so maybe its a h/ware flaw in the inspirons or something. anyway, unless youve managed to solve it by now, id try give Dell a call and tell them how many people youve seen with the same issue, maybe they know its a flaw by now...?? good luck mate Adam

09-10-2007, 12:12 PM	#13 (permalink)
ad2326 Registered User Join Date: Sep 2007 Location: United Kingdom Posts: 95 OS: Windows XP Media Center Edition SP3 My System	Re: No sound on Dell Dimension 2400 sorry - just realised youre running a Dimension not an Inspiron.... not sure if thatll void my input, but hey! i stand corrected ;-) Adam

04-01-2009, 09:49 AM	#15 (permalink)
ravage2k6 Registered User Join Date: Apr 2009 Posts: 5 OS: xp	Re: No sound on Dell Dimension 2400/solution its very simple but a lil tricky. once the driver is installed go to control panel then "sounds and audio devices" then "audio". now use the drop down arrows and select soundmax on both playback and recording......then u r good to go. for some reason after installin the driver it doesnt make the soundcard default. "keep da noise down"

04-01-2009, 09:50 AM	#16 (permalink)
ravage2k6 Registered User Join Date: Apr 2009 Posts: 5 OS: xp	Re: No sound on Dell Dimension 2400 oh dont 4get to click apply

04-06-2009, 01:19 PM	#18 (permalink)
Pauldo Enthusiast Join Date: Jun 2008 Location: Seattle, Washington Posts: 1,444 OS: winXP Pro sp3 My System	Re: No sound on Dell Dimension 2400 What happened before you lost sound? Are there any yellow ? or ! in Device manager? Are you using onboard sound or the Sounblaster add on card? Have you looked in your BIOS to see if onboard is enabled, if that is what you are using? Pauldo __________________ SystemSpec \| Power Supply Info \| How to Post a Screen shot \| Speedfan[/center]

04-06-2009, 03:21 PM	#20 (permalink)
Simsy Registered User Join Date: Apr 2009 Posts: 7 OS: windows xp	Re: No sound on Dell Dimension 2400 All sorted now dell.com a download I'd already downloaded to no effect, downloaded again and it worked. Thanks for advices.