[SOLVED] Sound Blaster X-fi Platinum no longer being found

EpeterE · 07-05-2007, 01:06 PM

Hey everyone,

judging by the titles of the other threads in this section, i can see that others are having similar problems, but not with my specific card. I have a Dell XPS 600 desktop, with a Sound Blaster X-Fi card. I looked up the serial number on the card, SB0460, and it came up with a few card names, one being the Platinum version. Well, i had this computer at school with me in Oregon and everything worked fine until i brought it home. I deliberately did not bring my speakers and subwoofer home with me to Chicago, but left them in my apartment in Oregon. I have some old speakers here and they are plugged in, but my control panel says "No Audio Device." I figured that maybe the Driver was uninstalled, but when i tried to find one online it went through the extracting phase, then when the installer started it said "Setup unable to detect a supported product on your system..."

So i figure that i probably didnt find the right driver for my card, if anyone out there can help me out that would be fantastic. Thanks again guys

**TheMatt** · 07-05-2007, 04:12 PM

Hi, and welcome to TSF!

Check in device manager for any devices with yellow !'s next to them, and if you find any see if it is something like Multimedia Audio Device. If you can't, run the Add New Hardware wizard from the Control Panel and see if that picks up the card.

If all that fails, try another PCI slot in the computer. And if you can, try the card in another computer.

EpeterE · 07-05-2007, 07:41 PM

when it says that there is no device, does it mean that there are no speakers, or is the device it is referring to the sound card itself?

**TheMatt** · 07-05-2007, 08:08 PM

It means usually that there is no sound card driver installed. Windows doesn't know whether you have speakers or not because audio out is a uni-direction interface (unlike VGA for instance where Windows can detect a monitor).

**Deleted090308** · 07-05-2007, 08:14 PM

Have you tried reseating the card or using another PCI slot, like Matt suggested?

EpeterE · 07-06-2007, 11:00 AM

Thanks to both of you, it works now. Believe it or not, when i was traveling with my computer the card must have gotten bumped out of the socket. so i had to push it back in. wow i feel dumb. haha,

Thanks again

**TheMatt** · 07-06-2007, 07:02 PM

You're welcome.

07-05-2007, 01:06 PM	#1 (permalink)
EpeterE Registered User Join Date: Jul 2007 Posts: 3 OS: XP	[SOLVED] Sound Blaster X-fi Platinum no longer being found Hey everyone, judging by the titles of the other threads in this section, i can see that others are having similar problems, but not with my specific card. I have a Dell XPS 600 desktop, with a Sound Blaster X-Fi card. I looked up the serial number on the card, SB0460, and it came up with a few card names, one being the Platinum version. Well, i had this computer at school with me in Oregon and everything worked fine until i brought it home. I deliberately did not bring my speakers and subwoofer home with me to Chicago, but left them in my apartment in Oregon. I have some old speakers here and they are plugged in, but my control panel says "No Audio Device." I figured that maybe the Driver was uninstalled, but when i tried to find one online it went through the extracting phase, then when the installer started it said "Setup unable to detect a supported product on your system..." So i figure that i probably didnt find the right driver for my card, if anyone out there can help me out that would be fantastic. Thanks again guys

07-05-2007, 04:12 PM	#2 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Sound Blaster X-fi Platinum no longer being found Hi, and welcome to TSF! Check in device manager for any devices with yellow !'s next to them, and if you find any see if it is something like Multimedia Audio Device. If you can't, run the Add New Hardware wizard from the Control Panel and see if that picks up the card. If all that fails, try another PCI slot in the computer. And if you can, try the card in another computer. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

07-05-2007, 07:41 PM	#3 (permalink)
EpeterE Registered User Join Date: Jul 2007 Posts: 3 OS: XP	Re: Sound Blaster X-fi Platinum no longer being found when it says that there is no device, does it mean that there are no speakers, or is the device it is referring to the sound card itself?

07-05-2007, 08:08 PM	#4 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Sound Blaster X-fi Platinum no longer being found It means usually that there is no sound card driver installed. Windows doesn't know whether you have speakers or not because audio out is a uni-direction interface (unlike VGA for instance where Windows can detect a monitor). __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

07-05-2007, 08:14 PM	#5 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: Sound Blaster X-fi Platinum no longer being found Have you tried reseating the card or using another PCI slot, like Matt suggested?

07-06-2007, 11:00 AM	#6 (permalink)
EpeterE Registered User Join Date: Jul 2007 Posts: 3 OS: XP	Re: Sound Blaster X-fi Platinum no longer being found Thanks to both of you, it works now. Believe it or not, when i was traveling with my computer the card must have gotten bumped out of the socket. so i had to push it back in. wow i feel dumb. haha, Thanks again

07-06-2007, 07:02 PM	#7 (permalink)
TheMatt TSF Enthusiast Join Date: May 2006 Location: Boston Posts: 13,701 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: Sound Blaster X-fi Platinum no longer being found You're welcome. __________________ - Matt M - KB1OSC - Folding@Home 85015 [url="http://www.techsupportforum.com/hardware-support/"] If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides