urgent help needed or sound recovery.....

jsmithun · 11-01-2006, 05:01 AM

hi to all..... i am using HP system that is 8 months old ..... i use windowsXP as my os. ans realtek AC'97 as my audio driver... suddenly my system failed to output sound and wen i ran directX test it gave me as "Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)".... i tried changing the speakers but of no use and also reinstalled the audio driver cd but it doesn make any good..... details of my driver is given below..

Name Realtek AC'97 Audio
Manufacturer Realtek
Status OK
PNP Device ID PCI\VEN_8086&DEV_24D5&SUBSYS_300E103C&REV_02\3&13C0B0C5&0&FD
I/O Port 0x0000DC00-0x0000DCFF
I/O Port 0x0000E000-0x0000E03F
Memory Address 0xF8181000-0xF81811FF
Memory Address 0xF8182000-0xF81820FF
IRQ Channel IRQ 17
Driver c:\windows\system32\drivers\alcxwdm.sys (5.10.5700, 622.77 KB (637,713 bytes), 6/6/2006 10:19 PM)

so plz any one help me out how to solve this prob.. i ll really grateful to u.....

**Terrister** · 11-03-2006, 07:09 AM

Have you tried a system restore?

jsmithun · 11-04-2006, 11:11 PM

no but i formatted the system..... but still of no use.....

11-01-2006, 05:01 AM	#1 (permalink)
jsmithun Registered User Join Date: Nov 2006 Posts: 2 OS: winXP	urgent help needed or sound recovery..... hi to all..... i am using HP system that is 8 months old ..... i use windowsXP as my os. ans realtek AC'97 as my audio driver... suddenly my system failed to output sound and wen i ran directX test it gave me as "Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)".... i tried changing the speakers but of no use and also reinstalled the audio driver cd but it doesn make any good..... details of my driver is given below.. Name Realtek AC'97 Audio Manufacturer Realtek Status OK PNP Device ID PCI\VEN_8086&DEV_24D5&SUBSYS_300E103C&REV_02\3&13C0B0C5&0&FD I/O Port 0x0000DC00-0x0000DCFF I/O Port 0x0000E000-0x0000E03F Memory Address 0xF8181000-0xF81811FF Memory Address 0xF8182000-0xF81820FF IRQ Channel IRQ 17 Driver c:\windows\system32\drivers\alcxwdm.sys (5.10.5700, 622.77 KB (637,713 bytes), 6/6/2006 10:19 PM) so plz any one help me out how to solve this prob.. i ll really grateful to u.....

11-03-2006, 07:09 AM	#2 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Have you tried a system restore? __________________

11-04-2006, 11:11 PM	#3 (permalink)
jsmithun Registered User Join Date: Nov 2006 Posts: 2 OS: winXP	no but i formatted the system..... but still of no use.....