PC crashes and restarts when DVD is inserted

alf027 · 03-03-2006, 06:26 PM

I have an acer e616p2 dvd rom drive. Every time i insert a dvd it will start to spin, recognize the dvd and then freeze up and restarts the computer. The problem is only with a dvd and a regular CD works perfectly. I have the Drive on master and it is on its own IDE cable.

This problem started when i tried to install Win DVD 4 about 5 months ago. I have completly uninstalled the program and uninstalled all media players except windows media player.

I have also turned of the automatic restart option in system options but the same problem still occurs.

03-03-2006, 09:21 PM

Even though you uninstalled the software there are remains in your system and most likely these remaining files are creating a conflict. We will have to hunt them down and remove. But first lets go to the device manager and remove the dvd device from there and restart.

edit : Did you ever see a notification baloon giving you a conflict message or file names ?

alf027 · 03-03-2006, 09:39 PM

Quote:

Originally Posted by PurpleSky

Even though you uninstalled the software there are remains in your system and most likely these remaining files are creating a conflict. We will have to hunt them down and remove. But first lets go to the device manager and remove the dvd device from there and restart.

edit : Did you ever see a notification baloon giving you a conflict message or file names ?

yes i tried going into the device manager removing the device and restarting and i still got the same results. I also did not get any notification baloon giving me a conflict message but when i restart i do get a windows error report

03-03-2006, 09:50 PM

"iviaudio.ax" - WinDVD Audio Decoder filter.
"ivivideo.ax" - WinDVD Video Decoder filter.

Start - Run

regsvr32 -u ivivideo.ax
regsvr32 -u iviaudio.ax

This will unregister these files if they exist.

alf027 · 03-03-2006, 11:08 PM

still having problems

Error type : Windows stop error (A message appears on a blue screen with error code information)
Solution available? : No (see Next steps)
What does this error mean? : Windows has encountered an error from which it cannot recover and needs to restart
Cause : Unknown device driver
Computer symptoms : A message appears on a blue screen with error code information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take : Important: Please continue to send error reports so analysts at Microsoft can study and try to correct the problem as quickly as possible

this is the windows error when i submit the crash maybe it will help

03-03-2006, 11:25 PM

arghhh terrible error.. If you are keen I can guide you through a repair installation only hoping that would be a fix. If it was myself I would go ahead and do a fresh installation right away. I dont think even MS techs would be able to help at this point as for a similar issue we worked for entire week with them and their hot fix wasnt working.

edit : as i said above we have to find the exact files and terminate them. Needle in hay stack. We may need an installation log of the dvd software caused this. unfortunetely I am not somewhere i could experiment this and get the log right now. On monday I may..

alf027 · 03-03-2006, 11:34 PM

not exactly what i wanted to hear lol but thanks ALOT for the help

I dont guess there would be an easy way to re-install windows without losing EVERYTHING would there?

03-03-2006, 11:51 PM

repair installation will not make you lose any data. To be honest it is worth to try but this kind of a conflict may remain. Fresh installation would wipe everything off. As long as you have your data backed up and have your software cd's this is the best way to go with. Let me know if you would like to give repair installation a chance. Note that any infection case might be a major headache if we are going to do the repair installation with win xp with sp2.

alf027 · 03-04-2006, 09:54 AM

i might try the repair first and if that dosent work then i'll do a complete wipe

03-04-2006, 04:59 PM

A good guide for you.

03-03-2006, 06:26 PM	#1 (permalink)
alf027 Registered User Join Date: Mar 2006 Posts: 5 OS: XP SP2	PC crashes and restarts when DVD is inserted I have an acer e616p2 dvd rom drive. Every time i insert a dvd it will start to spin, recognize the dvd and then freeze up and restarts the computer. The problem is only with a dvd and a regular CD works perfectly. I have the Drive on master and it is on its own IDE cable. This problem started when i tried to install Win DVD 4 about 5 months ago. I have completly uninstalled the program and uninstalled all media players except windows media player. I have also turned of the automatic restart option in system options but the same problem still occurs.

03-03-2006, 09:21 PM	#2 (permalink)
PurpleSky Guest Posts: n/a OS:	Even though you uninstalled the software there are remains in your system and most likely these remaining files are creating a conflict. We will have to hunt them down and remove. But first lets go to the device manager and remove the dvd device from there and restart. edit : Did you ever see a notification baloon giving you a conflict message or file names ? Last edited by PurpleSky; 03-03-2006 at 09:23 PM.

03-03-2006, 11:25 PM	#6 (permalink)
PurpleSky Guest Posts: n/a OS:	arghhh terrible error.. If you are keen I can guide you through a repair installation only hoping that would be a fix. If it was myself I would go ahead and do a fresh installation right away. I dont think even MS techs would be able to help at this point as for a similar issue we worked for entire week with them and their hot fix wasnt working. edit : as i said above we have to find the exact files and terminate them. Needle in hay stack. We may need an installation log of the dvd software caused this. unfortunetely I am not somewhere i could experiment this and get the log right now. On monday I may.. Last edited by PurpleSky; 03-03-2006 at 11:28 PM.

03-03-2006, 09:50 PM	#4 (permalink)
PurpleSky Guest Posts: n/a OS:	"iviaudio.ax" - WinDVD Audio Decoder filter. "ivivideo.ax" - WinDVD Video Decoder filter. Start - Run regsvr32 -u ivivideo.ax regsvr32 -u iviaudio.ax This will unregister these files if they exist.

03-03-2006, 11:08 PM	#5 (permalink)
alf027 Registered User Join Date: Mar 2006 Posts: 5 OS: XP SP2	still having problems Error type : Windows stop error (A message appears on a blue screen with error code information) Solution available? : No (see Next steps) What does this error mean? : Windows has encountered an error from which it cannot recover and needs to restart Cause : Unknown device driver Computer symptoms : A message appears on a blue screen with error code information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED) Additional steps for you to take : Important: Please continue to send error reports so analysts at Microsoft can study and try to correct the problem as quickly as possible this is the windows error when i submit the crash maybe it will help

03-03-2006, 11:34 PM	#7 (permalink)
alf027 Registered User Join Date: Mar 2006 Posts: 5 OS: XP SP2	not exactly what i wanted to hear lol but thanks ALOT for the help I dont guess there would be an easy way to re-install windows without losing EVERYTHING would there?

03-03-2006, 11:51 PM	#8 (permalink)
PurpleSky Guest Posts: n/a OS:	repair installation will not make you lose any data. To be honest it is worth to try but this kind of a conflict may remain. Fresh installation would wipe everything off. As long as you have your data backed up and have your software cd's this is the best way to go with. Let me know if you would like to give repair installation a chance. Note that any infection case might be a major headache if we are going to do the repair installation with win xp with sp2.

03-04-2006, 09:54 AM	#9 (permalink)
alf027 Registered User Join Date: Mar 2006 Posts: 5 OS: XP SP2	i might try the repair first and if that dosent work then i'll do a complete wipe

03-04-2006, 04:59 PM	#10 (permalink)
PurpleSky Guest Posts: n/a OS:	A good guide for you.