[SOLVED] PC doesn't see cd drives

nana56 · 02-21-2006, 03:52 PM

I have a CD-R and a CD-R/W that my computer suddenly doesn't see. Actually, it's not so sudden. It happened months ago but I haven't had the money to take it to get it fixed. The devices work - lights blink, doors open and close. But they don't show up on My Computer anymore. I've switched out the IDE cable and gone through uninstalling them in the hope that my computer would see them and re-install but nothing I've done has worked. In Device Manager, both drives have an exclamation point inside yellow circles. From what I've read, that might indicate a confllict but, a conflict with what? And, since I didn't use them for some time before I discovered this, I can't pin it down to anything I might have installed. HELP PLEASE!

Tumbleweed36 · 02-21-2006, 09:05 PM

Hi,

Let's start by backing up a little and doing a check of the basics. Make sure that one drive has the jumpers set to MASTER and placed on the END of the ribbon cable, and make sure the other drive has the jumpers set to SLAVE and placed in the MIDDLE of the ribbon cable.

When that is done, check to see if they are present in the BIOS Setup Menu meaning that they are recognized. If so, then see if you still have the yellow marks.

Post back when you get that double checing done.

nana56 · 02-22-2006, 05:44 PM

Ok Tumble, I'm afraid you're going to have to be patient with me. I've checked but don't see anything on them labelled "jumpers". I can tell you that 1 end is plugged into the top drive (the CDR), the middle is in the 2nd drive (the RW) and then the IDE goes to the motherboard where it is labelled IDE2. In BIOS, the Secondary Master and Slave show the drives. The yellow circles with the exclamation points are next to these drives under DVD/CD ROM devices in the device manager.

I don't know if this helps, but when I go to the device properties for these, it says:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

Tumbleweed36 · 02-22-2006, 07:04 PM

Quote:

Originally Posted by nana56

Ok Tumble, I'm afraid you're going to have to be patient with me. I've checked but don't see anything on them labelled "jumpers".

If you look on the back of the drives, you will see some pins with little (usually black or white) things called jumpers on the back of the drive. That is how you set them to be either master or slave

Here is a link with some pics that show what they look like:

http://www.mysuperpc.com/hdu/jumper_pins.shtml.

I can tell you that 1 end is plugged into the top drive (the CDR), Jumpers must be set to master the middle is in the 2nd drive (the RW) Jumpers must be set to slave and then the IDE goes to the motherboard where it is labelled IDE2. In BIOS, the Secondary Master and Slave show the drives. The yellow circles with the exclamation points are next to these drives under DVD/CD ROM devices (when you see the yellow for this device, right click on it and select update drivers and see what happens if you try to load the drivers that you got with the CD/DVD) in the device manager.

I don't know if this helps, but when I go to the device properties for these, it says:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

nana56 · 02-23-2006, 01:55 PM

Everything looks OK. I tried to update the drivers but it doesn't do anything. It looks for several seconds and then says that Windows cannot find a better match than the software I already have.

dai · 02-25-2006, 10:50 AM

http://support.microsoft.com/default...b;EN-US;320553
http://support.microsoft.com/default...;EN-US;Q316529

nana56 · 03-05-2006, 08:18 AM

Thank you so much! IT WORKED! I followed the instructions to remove the registry key, restarted my computer and....THEY'RE THERE! Thanks again, so much!

WandaG · 11-29-2007, 11:34 AM

Thanks for keeping this active.

02-21-2006, 03:52 PM	#1 (permalink)
nana56 Registered User Join Date: Feb 2006 Location: Southeast Posts: 20 OS: XP	[SOLVED] PC doesn't see cd drives I have a CD-R and a CD-R/W that my computer suddenly doesn't see. Actually, it's not so sudden. It happened months ago but I haven't had the money to take it to get it fixed. The devices work - lights blink, doors open and close. But they don't show up on My Computer anymore. I've switched out the IDE cable and gone through uninstalling them in the hope that my computer would see them and re-install but nothing I've done has worked. In Device Manager, both drives have an exclamation point inside yellow circles. From what I've read, that might indicate a confllict but, a conflict with what? And, since I didn't use them for some time before I discovered this, I can't pin it down to anything I might have installed. HELP PLEASE!

02-21-2006, 09:05 PM	#2 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,656 OS: XP Professional	Hi, Let's start by backing up a little and doing a check of the basics. Make sure that one drive has the jumpers set to MASTER and placed on the END of the ribbon cable, and make sure the other drive has the jumpers set to SLAVE and placed in the MIDDLE of the ribbon cable. When that is done, check to see if they are present in the BIOS Setup Menu meaning that they are recognized. If so, then see if you still have the yellow marks. Post back when you get that double checing done. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.

02-25-2006, 10:50 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,609 OS: win 7 32x 64x rtm	http://support.microsoft.com/default...b;EN-US;320553 http://support.microsoft.com/default...;EN-US;Q316529 __________________

11-29-2007, 11:34 AM	#8 (permalink)
WandaG Registered User Join Date: Nov 2007 Posts: 1 OS: xp home sp2	Re: PC doesn't see cd drives Thanks for keeping this active.

02-22-2006, 05:44 PM	#3 (permalink)
nana56 Registered User Join Date: Feb 2006 Location: Southeast Posts: 20 OS: XP	Ok Tumble, I'm afraid you're going to have to be patient with me. I've checked but don't see anything on them labelled "jumpers". I can tell you that 1 end is plugged into the top drive (the CDR), the middle is in the 2nd drive (the RW) and then the IDE goes to the motherboard where it is labelled IDE2. In BIOS, the Secondary Master and Slave show the drives. The yellow circles with the exclamation points are next to these drives under DVD/CD ROM devices in the device manager. I don't know if this helps, but when I go to the device properties for these, it says: Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

02-23-2006, 01:55 PM	#5 (permalink)
nana56 Registered User Join Date: Feb 2006 Location: Southeast Posts: 20 OS: XP	Everything looks OK. I tried to update the drivers but it doesn't do anything. It looks for several seconds and then says that Windows cannot find a better match than the software I already have.

03-05-2006, 08:18 AM	#7 (permalink)
nana56 Registered User Join Date: Feb 2006 Location: Southeast Posts: 20 OS: XP	Thank you so much! IT WORKED! I followed the instructions to remove the registry key, restarted my computer and....THEY'RE THERE! Thanks again, so much!