Scanner USB unresponsive

i_am_lark · 11-22-2005, 11:11 AM

I have the Memorex 6136u scanner and disk. I've installed the files on the disk and the last step tells me to hook up the scanner and wait until my computer responds to it. It hasn't done that <_<; I tried looking at it through the control panel but the properties say that it's on port: \\.\Usbscan0 and the status is Unavailable. Help?

screenshot

**please** · 11-22-2005, 11:50 AM

@ i_am_lark
Welcome to TSF

Have you tried restarting/rebooting with your scanner plugged in and let winXP find it when it starts up?

What does it say concerning your scanner in 'device manager'?

i_am_lark · 11-22-2005, 11:31 PM

Er... what's device manager?

**please** · 11-23-2005, 07:26 AM

@ i_am_a_lark
Go 'start>(then right click on)my computer>properties>hardware>device manager'. Look for any yellow circles with exclamation points. That will mean there is a problem. It should show up under 'USB controllers'.

i_am_lark · 11-26-2005, 08:14 PM

Right. Viewed everything. It seems to be working perfectly fine. The scanner icon just doesn't show up in My Computer nor does the speech bubble pop up when I plug in the USB.

**please** · 11-27-2005, 09:44 AM

@ i_am_a_lark
Try going to 'control panel>scanners and cameras' . If it is not seen there, then try the 'add device' wizard. I think you are saying it is seen here but listed as 'unavailable'.

Silly question, is your scanner plugged in to an AC outlet and turned on?

i_am_lark · 12-05-2005, 04:46 PM

Ahaha.... you're right. I pulled the hard drive out from under the desk and behold! It was plugged into the wrong port. =D Thanks for all your help!

11-22-2005, 11:11 AM	#1 (permalink)
i_am_lark Registered User Join Date: Nov 2005 Posts: 6 OS: Window XP	Scanner USB unresponsive I have the Memorex 6136u scanner and disk. I've installed the files on the disk and the last step tells me to hook up the scanner and wait until my computer responds to it. It hasn't done that <_<; I tried looking at it through the control panel but the properties say that it's on port: \\.\Usbscan0 and the status is Unavailable. Help? screenshot

11-22-2005, 11:50 AM	#2 (permalink)
please Tech Join Date: Mar 2005 Posts: 1,185 OS: WinXP SP2	@ i_am_lark Welcome to TSF Have you tried restarting/rebooting with your scanner plugged in and let winXP find it when it starts up? What does it say concerning your scanner in 'device manager'? __________________ P4P800E-D:~:P4 3.0C@3.75GHz:~:Zal7000AlCu:~:OCZ4001024ELDCPER2-K@250MHz 2.5-3-3-7 WinXP SP2>2X160GB Samsung SATA ICH5R RAID1:~:2x80GB Samsung SATA Promise RAID0 ATI A-I-W X800XT~SB Audigy2 ZS~2X BenQ1620~Antec SLK3700AMB~Antec SmartPower2.0 500W

11-23-2005, 07:26 AM	#4 (permalink)
please Tech Join Date: Mar 2005 Posts: 1,185 OS: WinXP SP2	@ i_am_a_lark Go 'start>(then right click on)my computer>properties>hardware>device manager'. Look for any yellow circles with exclamation points. That will mean there is a problem. It should show up under 'USB controllers'. __________________ P4P800E-D:~:P4 3.0C@3.75GHz:~:Zal7000AlCu:~:OCZ4001024ELDCPER2-K@250MHz 2.5-3-3-7 WinXP SP2>2X160GB Samsung SATA ICH5R RAID1:~:2x80GB Samsung SATA Promise RAID0 ATI A-I-W X800XT~SB Audigy2 ZS~2X BenQ1620~Antec SLK3700AMB~Antec SmartPower2.0 500W

11-27-2005, 09:44 AM	#6 (permalink)
please Tech Join Date: Mar 2005 Posts: 1,185 OS: WinXP SP2	@ i_am_a_lark Try going to 'control panel>scanners and cameras' . If it is not seen there, then try the 'add device' wizard. I think you are saying it is seen here but listed as 'unavailable'. Silly question, is your scanner plugged in to an AC outlet and turned on? __________________ P4P800E-D:~:P4 3.0C@3.75GHz:~:Zal7000AlCu:~:OCZ4001024ELDCPER2-K@250MHz 2.5-3-3-7 WinXP SP2>2X160GB Samsung SATA ICH5R RAID1:~:2x80GB Samsung SATA Promise RAID0 ATI A-I-W X800XT~SB Audigy2 ZS~2X BenQ1620~Antec SLK3700AMB~Antec SmartPower2.0 500W

11-22-2005, 11:31 PM	#3 (permalink)
i_am_lark Registered User Join Date: Nov 2005 Posts: 6 OS: Window XP	Er... what's device manager?

11-26-2005, 08:14 PM	#5 (permalink)
i_am_lark Registered User Join Date: Nov 2005 Posts: 6 OS: Window XP	Right. Viewed everything. It seems to be working perfectly fine. The scanner icon just doesn't show up in My Computer nor does the speech bubble pop up when I plug in the USB.

12-05-2005, 04:46 PM	#7 (permalink)
i_am_lark Registered User Join Date: Nov 2005 Posts: 6 OS: Window XP	Ahaha.... you're right. I pulled the hard drive out from under the desk and behold! It was plugged into the wrong port. =D Thanks for all your help!