Sony DW-Q28A doesn't recognize CDs anymore :/

Cinos · 11-22-2005, 09:03 AM

Hey people... I hope someone can help me out here.

Basically I ran Nero and tried to copy a CD, but it crashed, and since it hasn't been able to run any CDs at all. Instead of even recognizing them the driver makes a few noises and then, nothing. DVDs are still fine though... Nero also added a "generic DVD player" into my hardware listing, which apparently replaced the drivers for the Sony player or something.

The location for the Sony drive is listed as "Location 0". I uninstalled the "fake" device but this still doesn't work... any ideas on what to do?

I'm thinking about uninstalling the drive, but I'm a bit unsure on whether that would do any good...

I'd be rather happy for any help.

EDIT: Also, if I open My Computer and click on the drive, it's listed as a "CD Drive" with file system Unknown. I'm almost sure the drivers are the problem, but I can't find updated ones anywhere.

**oldmn** · 11-22-2005, 09:31 AM

From your discription you drive may have died

somthing broke or came loose inside.
from my understanding the cdrw is not showing up in the device manager?
If it is disable it and restart windows and let windows find it again.
If this does not work replace it.

Cinos · 11-22-2005, 09:57 AM

It does show up in the DM, and even plays DVDs, just not CDs. I think I'll try uninstalling it and restarting. :/

I updated the drivers and now my DVD RW is known as a "Sony DRU-800A". This is weird.

Also, the Generic DVD-ROM SCSI came back when I restarted after installing the drivers.

Cinos · 11-22-2005, 12:04 PM

Nothing works. I think it's the player that has physically broken. Oh well, hopefully I have some guarantee on it.

**please** · 11-22-2005, 12:23 PM

@ Cinos
The sony dw-q28a is an oem version of the sony DRU-800a, so you just flashed with the sony firmware with the different name in the code.

The 'generic dvd-rom scsi' is the virtual drive installed by Nero and will have no effect on what you are doing.

The fact that all your dvd functions work and none of your cd functions works points towards your cd laser being bad. Your drive has a separate laser for dvd and cd. It is proabably why your burn failed at that time. If this is the case, you will need a new drive. You could try the drive in another system to confirm if it has the same disfunctions.

Cinos · 11-22-2005, 12:29 PM

Quote:

Originally Posted by please

@ Cinos
The sony dw-q28a is an oem version of the sony DRU-800a, so you just flashed with the sony firmware with the different name in the code.

The 'generic dvd-rom scsi' is the virtual drive installed by Nero and will have no effect on what you are doing.

The fact that all your dvd functions work and none of your cd functions works points towards your cd laser being bad. Your drive has a separate laser for dvd and cd. It is proabably why your burn failed at that time. If this is the case, you will need a new drive. You could try the drive in another system to confirm if it has the same disfunctions.

Thanks so much for clearing those first things up.

And yup, I've contacted the support already. Now for waiting...

Mark07 · 11-22-2005, 12:57 PM

Quote:

Originally Posted by please

The 'generic dvd-rom scsi' is the virtual drive installed by Nero and will have no effect on what you are doing.

I had a virtual drive created by alcohol 120% (another cd writing program), and that caused me a lot of problems. I uninstalled alcohol 120%, rebooted, uninstalled the virtual drive in device manager, rebooted, then uninstalled the actual device from device manager, rebooted and everything was fine. Although that is just me. If you have nero available to install again afterwards you might want to try to see if you are the same as me...

EDIT: Although my drive was behaving slightly differently (it wouldn't play DVDs or CDs, and sometimes locked up - wouldn't let me open it at all), it sounds like a pretty similar problem.

11-22-2005, 09:03 AM	#1 (permalink)
Cinos Registered User Join Date: Nov 2005 Posts: 6 OS: WinXP	Sony DW-Q28A doesn't recognize CDs anymore :/ Hey people... I hope someone can help me out here. Basically I ran Nero and tried to copy a CD, but it crashed, and since it hasn't been able to run any CDs at all. Instead of even recognizing them the driver makes a few noises and then, nothing. DVDs are still fine though... Nero also added a "generic DVD player" into my hardware listing, which apparently replaced the drivers for the Sony player or something. The location for the Sony drive is listed as "Location 0". I uninstalled the "fake" device but this still doesn't work... any ideas on what to do? I'm thinking about uninstalling the drive, but I'm a bit unsure on whether that would do any good... I'd be rather happy for any help. EDIT: Also, if I open My Computer and click on the drive, it's listed as a "CD Drive" with file system Unknown. I'm almost sure the drivers are the problem, but I can't find updated ones anywhere. Last edited by Cinos; 11-22-2005 at 09:14 AM. Reason: Added info

11-22-2005, 09:31 AM	#2 (permalink)
oldmn TSF Enthusiast Join Date: Oct 2005 Location: Gig Harbor Wa Posts: 2,150 OS: XP Pro SP3 X 3 My System	Welcome to TSF From your discription you drive may have died somthing broke or came loose inside. from my understanding the cdrw is not showing up in the device manager? If it is disable it and restart windows and let windows find it again. If this does not work replace it. __________________ AVG \| MEMTEST86 \| Zone Alarm \| XXCLONE \| Adaware \| Beyond Compare \| Everest If TSF has helped you, Tell us about it! or Donate to help keep the site up! Sorry no PM's for problems.[/center]

11-22-2005, 09:57 AM	#3 (permalink)
Cinos Registered User Join Date: Nov 2005 Posts: 6 OS: WinXP	It does show up in the DM, and even plays DVDs, just not CDs. I think I'll try uninstalling it and restarting. :/ I updated the drivers and now my DVD RW is known as a "Sony DRU-800A". This is weird. Also, the Generic DVD-ROM SCSI came back when I restarted after installing the drivers. Last edited by Cinos; 11-22-2005 at 10:03 AM.

11-22-2005, 12:23 PM	#5 (permalink)
please Tech Join Date: Mar 2005 Posts: 1,185 OS: WinXP SP2	@ Cinos The sony dw-q28a is an oem version of the sony DRU-800a, so you just flashed with the sony firmware with the different name in the code. The 'generic dvd-rom scsi' is the virtual drive installed by Nero and will have no effect on what you are doing. The fact that all your dvd functions work and none of your cd functions works points towards your cd laser being bad. Your drive has a separate laser for dvd and cd. It is proabably why your burn failed at that time. If this is the case, you will need a new drive. You could try the drive in another system to confirm if it has the same disfunctions. __________________ P4P800E-D:~:P4 3.0C@3.75GHz:~:Zal7000AlCu:~:OCZ4001024ELDCPER2-K@250MHz 2.5-3-3-7 WinXP SP2>2X160GB Samsung SATA ICH5R RAID1:~:2x80GB Samsung SATA Promise RAID0 ATI A-I-W X800XT~SB Audigy2 ZS~2X BenQ1620~Antec SLK3700AMB~Antec SmartPower2.0 500W

11-22-2005, 12:04 PM	#4 (permalink)
Cinos Registered User Join Date: Nov 2005 Posts: 6 OS: WinXP	Nothing works. I think it's the player that has physically broken. Oh well, hopefully I have some guarantee on it.