DVD-Rom's problem! Plz help!

thachcucngon · 11-03-2005, 10:07 AM

One day, I was watching a movie on a DVD ( there are like 3 .avi files, and no autorun file) and everything was so normal. The day after when I found that my comp did not recognize the DVD-Rom as no icons (D:) showed in My Computer. I tried to look in the Device Manger and there was no DVD-Rom. I pushed the eject button and the disk wouldnt come out; no lights on DVD-Rom flashed either.
I thought that was just a once-in-a-while problem so I restarted my comp. Well, I got my DVD-Rom icon back in My Computer, also in the Device Manager. That's good but only problem is that the DVD-Rom no longer can read any DVDs. I've tried couple of others DVDs but no good. First, I find that the DVD-Rom is Not Responding so I have to End Task in the Windows Task Manager. When I try to read the disk the second times, the DVD-Rom tell me to :" Please insert a disk into drive D:"

I dont know what happened to my beloved DVD-Rom. Hope you guys can help!!!

Any suggestions is warmly welcome!! Many thanks in advance!!

dai · 11-03-2005, 10:24 AM

check the cables are secure
uninstall and reinstall your burning software

thachcucngon · 11-03-2005, 10:30 AM

Quote:

Originally Posted by dai

check the cables are secure
uninstall and reinstall your burning software

Thx for the fast reply!!!

I'm gonna check the cables but one thing I know for sure is that I dont have any burning softwares at all!

dai · 11-03-2005, 10:32 AM

http://support.microsoft.com/kb/q218617/

thachcucngon · 11-04-2005, 07:58 AM

Sorry, I was totally out of my mind at the last post! Actually, I do have a burning software called Alcohol 120%. I have been using Anti Blaxx and Alcohol 120% to run a game for like 2 weeks. I didnt spot any problems at all until the day the DVD drive disappeared.

Do you that is the cause?

Thx

dai · 11-04-2005, 08:56 AM

uninstall and reinstall and see if the problem is gone

thachcucngon · 11-13-2005, 11:45 AM

Quote:

Originally Posted by dai

uninstall and reinstall and see if the problem is gone

I've uninstalled and reinstalled but the problem's still there.
By the way, the DVD-Rom can currently read the CD-Rom and can play an audio CD. It just can not do the job of a DVD-Rom which is reading DVDs.
I've tried the troubleshooting helps from Windows but nothing good. ( also different things like updating, checking cables).

I cant think of others problem! Plz help me out!

PS: I've got rid of Alcohol 120% and Anti-Blaxx. Also cleaned out the registry by using Tune Up Utilities.

dai · 11-13-2005, 12:50 PM

it sounds like either the laser is dirty or it has had it,if it is recognising cd's with no problems

thachcucngon · 11-15-2005, 02:32 PM

Quote:

Originally Posted by dai

it sounds like either the laser is dirty or it has had it,if it is recognising cd's with no problems

What does it mean by "it" ?

So if the laser is dirty and I suppose the only to sort the problem is a cleaning CD/DVD, isnt it?

Thx!

dai · 11-15-2005, 02:41 PM

it the laser
scroll through to near the end of this thread and see if it will work for you
Computer won't turn on

thachcucngon · 12-10-2005, 06:48 PM

Quote:

Originally Posted by dai

it the laser
scroll through to near the end of this thread and see if it will work for you
Computer won't turn on

I have tried update the firmware but nothing worked. I still have that problem: DVD/ROM only reads CD, and denies DVD. Ironic and frustrating!

Please help me more!!

**Terrister** · 12-10-2005, 07:05 PM

How old is the drive? What is the make/model?

**please** · 12-10-2005, 09:56 PM

@ thachcucngon
If I may throw my opinion in, I am inclined to go with dai's feeling that your drive's DVD laser has died. It probably happened at the same time it went offline. The laser dying probably caused it to go offline. Sometimes it is a power surge or a lack of power or sometimes they just fail. After all the good troubleshooting steps you did(firmware flash/ reinstall drive/reinstall burning software/checked your cables) and you have full CD functions and NO DVD functions, it points to your DVD laser is dead. To clarify, there are two lasers in a DVD/CD drive, one for DVD and one for CD.

If it is a fairly new drive as Terrister is hinting at, you may be able to return it as defective. If it is older than a year, the seller or manufacturer may not take it back.

thachcucngon · 12-11-2005, 06:02 PM

Quote:

Originally Posted by Terrister

How old is the drive? What is the make/model?

My DVD-ROM is 3 or 4 year old but I dont think thats problem. My housemate also has the same problem as I do. His DVD drive (his and mine) went dead 2 days after mine did. I'm inclined to blame on the softwares that we were using which calls Alcohol 120% and Anti-Blaxx. The story started when I completed the download of Football Manager 2006 (alcohol image files). So we had to use Alcohol AND Anti-Blaxx to run this game (we played LAN).

After a week or so, my DVD-Rom coudnt read DVDs anymore and my housemate also found the same problem couple of days later. There is one odd thing though. The other 2 guys in the house also played FM2006 the way we did (we played 4 teams on LAN) but none of any problems occurred with their DVD-drives. The only thing I can think of is that they only have single DVD-Rom drives (only DVD-Rom, NO CD-rom) and the other guy and I have both DVD-Rom and CD-Rom separately.

Hope this would ring some thing up for you guys.

Thx.

Btw: DVD-Roms' age: the 2 which have problem: 3 years and 1.5 years.
the 2 which are still fine: 6 months and 5 years.
That quite says ages dont have anything to do with this.

dai · 12-12-2005, 09:44 AM

see if you picked up any malware ect,follow greyknights instructions here
http://www.greyknight17.com/spyware.htm

thachcucngon · 12-19-2005, 02:14 PM

Quote:

Originally Posted by dai

see if you picked up any malware ect,follow greyknights instructions here
http://www.greyknight17.com/spyware.htm

I've tried everystep and nothing changed!! :(( Any other suggestion is welcome!!

dai · 12-19-2005, 06:24 PM

try the drive in another computer,if it does not work the you can be pretty sure it is the drive

11-03-2005, 10:07 AM	#1 (permalink)
thachcucngon Registered User Join Date: Oct 2005 Posts: 25 OS: Win XP	DVD-Rom's problem! Plz help! One day, I was watching a movie on a DVD ( there are like 3 .avi files, and no autorun file) and everything was so normal. The day after when I found that my comp did not recognize the DVD-Rom as no icons (D:) showed in My Computer. I tried to look in the Device Manger and there was no DVD-Rom. I pushed the eject button and the disk wouldnt come out; no lights on DVD-Rom flashed either. I thought that was just a once-in-a-while problem so I restarted my comp. Well, I got my DVD-Rom icon back in My Computer, also in the Device Manager. That's good but only problem is that the DVD-Rom no longer can read any DVDs. I've tried couple of others DVDs but no good. First, I find that the DVD-Rom is Not Responding so I have to End Task in the Windows Task Manager. When I try to read the disk the second times, the DVD-Rom tell me to :" Please insert a disk into drive D:" I dont know what happened to my beloved DVD-Rom. Hope you guys can help!!! Any suggestions is warmly welcome!! Many thanks in advance!!

11-03-2005, 10:24 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,646 OS: win 7 32x 64x rtm	check the cables are secure uninstall and reinstall your burning software __________________

11-03-2005, 10:32 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,646 OS: win 7 32x 64x rtm	http://support.microsoft.com/kb/q218617/ __________________

11-04-2005, 08:56 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,646 OS: win 7 32x 64x rtm	uninstall and reinstall and see if the problem is gone __________________

11-13-2005, 12:50 PM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,646 OS: win 7 32x 64x rtm	it sounds like either the laser is dirty or it has had it,if it is recognising cd's with no problems __________________

11-04-2005, 07:58 AM	#5 (permalink)
thachcucngon Registered User Join Date: Oct 2005 Posts: 25 OS: Win XP	Sorry, I was totally out of my mind at the last post! Actually, I do have a burning software called Alcohol 120%. I have been using Anti Blaxx and Alcohol 120% to run a game for like 2 weeks. I didnt spot any problems at all until the day the DVD drive disappeared. Do you that is the cause? Thx

11-15-2005, 02:41 PM	#10 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,646 OS: win 7 32x 64x rtm	it the laser scroll through to near the end of this thread and see if it will work for you Computer won't turn on __________________

12-10-2005, 07:05 PM	#12 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	How old is the drive? What is the make/model? __________________

12-10-2005, 09:56 PM	#13 (permalink)
please TSF Enthusiast Join Date: Mar 2005 Posts: 1,186 OS: WinXP SP2	@ thachcucngon If I may throw my opinion in, I am inclined to go with dai's feeling that your drive's DVD laser has died. It probably happened at the same time it went offline. The laser dying probably caused it to go offline. Sometimes it is a power surge or a lack of power or sometimes they just fail. After all the good troubleshooting steps you did(firmware flash/ reinstall drive/reinstall burning software/checked your cables) and you have full CD functions and NO DVD functions, it points to your DVD laser is dead. To clarify, there are two lasers in a DVD/CD drive, one for DVD and one for CD. If it is a fairly new drive as Terrister is hinting at, you may be able to return it as defective. If it is older than a year, the seller or manufacturer may not take it back. __________________ P4P800E-D:~:P4 3.0C@3.75GHz:~:Zal7000AlCu:~:OCZ4001024ELDCPER2-K@250MHz 2.5-3-3-7 WinXP SP2>2X160GB Samsung SATA ICH5R RAID1:~:2x80GB Samsung SATA Promise RAID0 ATI A-I-W X800XT~SB Audigy2 ZS~2X BenQ1620~Antec SLK3700AMB~Antec SmartPower2.0 500W

12-12-2005, 09:44 AM	#15 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,646 OS: win 7 32x 64x rtm	see if you picked up any malware ect,follow greyknights instructions here http://www.greyknight17.com/spyware.htm __________________

12-19-2005, 06:24 PM	#17 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,646 OS: win 7 32x 64x rtm	try the drive in another computer,if it does not work the you can be pretty sure it is the drive __________________