XP cannot read CD/DVD discs

mcgrobert · 10-30-2009, 08:05 AM

I am posting this question on behalf of my other.
She runs on XP SP3 and after recently formatting a laptop (Acer Travelmate 4200) that her friend gave her and reinstalling everything the CD/DVD rom drive will not read discs.

At first it read just fine (obviously, we were able to install from disc) but now after getting it up to speed after running Fdisk it shows no drive whatsoever.

I don't know what happened. She installed SP3 and did a few other things a I went to work on it one day and it was no longer there.

We have done the general uninstall the drive and reboot. No luck. Microsoft Support is well Microsoft Support.

If anybody knows what we should do with her computer them I would greatly appreciate it.

**Tyree** · 10-30-2009, 08:48 AM

Try this: http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm

mcgrobert · 10-30-2009, 10:29 AM

Thank you. I will give it a run.

mcgrobert · 10-30-2009, 11:34 AM

No luck. I don't know what the heel happened with the machine. I know this si a norm with XP and installing updates and burning software. After running the above mentioned fix from Tyree and checking the connection and going through all the general steps. I'm at a loss. If anyone else has any suggestions then please open the floor.

Dogg · 10-30-2009, 03:58 PM

Is the drive recognized by the BIOS? Is the drive listed in Device Manager? Is the drive listed in Computer Management / Disk Management?

mcgrobert · 10-31-2009, 07:39 AM

The drive is connected. It has a little activity every now and then. The light will flash and it makes some noise. then it stops.

It's not under Device Manager and under the Disk Management area. The BIOS? I don't think it recognizes it either on the basis that upper/ lower filter deletion has just seemed to make things more difficult.

Don't quote me I'm not a pro, but my knowledge and logic adds up to the case but not solution.

**Tyree** · 10-31-2009, 08:34 AM

Have you checked the cables to the drive?
Can you try the drive in another PC?
Can you try another drive in the problem PC?
You could try a System Restore to a time before SP3 was installed?

mcgrobert · 10-31-2009, 05:28 PM

Okay restored all the way back to format and at this point I think the connection is just screwed. So we're going to operate again tomorrow.

Honestly, I suggested just throwing it out the window but remembered we're trying to fix it.

Other than dust and abuse what could cause disruption in the connection.

10-30-2009, 08:05 AM	#1 (permalink)
mcgrobert Registered User Join Date: Oct 2009 Posts: 5 OS: Vista SP2, XP SP3	XP cannot read CD/DVD discs I am posting this question on behalf of my other. She runs on XP SP3 and after recently formatting a laptop (Acer Travelmate 4200) that her friend gave her and reinstalling everything the CD/DVD rom drive will not read discs. At first it read just fine (obviously, we were able to install from disc) but now after getting it up to speed after running Fdisk it shows no drive whatsoever. I don't know what happened. She installed SP3 and did a few other things a I went to work on it one day and it was no longer there. We have done the general uninstall the drive and reboot. No luck. Microsoft Support is well Microsoft Support. If anybody knows what we should do with her computer them I would greatly appreciate it.

10-30-2009, 08:48 AM	#2 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,386 OS: XP Pro-7RC-Mandriva My System	Re: XP cannot read CD/DVD discs Try this: http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm __________________ Posting your PC specs will help us to help you quicker and more efficiently.

10-30-2009, 10:29 AM	#3 (permalink)
mcgrobert Registered User Join Date: Oct 2009 Posts: 5 OS: Vista SP2, XP SP3	Re: XP cannot read CD/DVD discs Thank you. I will give it a run.

10-30-2009, 11:34 AM	#4 (permalink)
mcgrobert Registered User Join Date: Oct 2009 Posts: 5 OS: Vista SP2, XP SP3	Re: XP cannot read CD/DVD discs No luck. I don't know what the heel happened with the machine. I know this si a norm with XP and installing updates and burning software. After running the above mentioned fix from Tyree and checking the connection and going through all the general steps. I'm at a loss. If anyone else has any suggestions then please open the floor.

10-30-2009, 03:58 PM	#5 (permalink)
Dogg Tech Hardware Team Join Date: Apr 2009 Location: St Louis, MO Posts: 1,965 OS: XP sp3	Re: XP cannot read CD/DVD discs Is the drive recognized by the BIOS? Is the drive listed in Device Manager? Is the drive listed in Computer Management / Disk Management? __________________ Google is your friend !

10-31-2009, 07:39 AM	#6 (permalink)
mcgrobert Registered User Join Date: Oct 2009 Posts: 5 OS: Vista SP2, XP SP3	Re: XP cannot read CD/DVD discs The drive is connected. It has a little activity every now and then. The light will flash and it makes some noise. then it stops. It's not under Device Manager and under the Disk Management area. The BIOS? I don't think it recognizes it either on the basis that upper/ lower filter deletion has just seemed to make things more difficult. Don't quote me I'm not a pro, but my knowledge and logic adds up to the case but not solution.

10-31-2009, 08:34 AM	#7 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,386 OS: XP Pro-7RC-Mandriva My System	Re: XP cannot read CD/DVD discs Have you checked the cables to the drive? Can you try the drive in another PC? Can you try another drive in the problem PC? You could try a System Restore to a time before SP3 was installed? __________________ Posting your PC specs will help us to help you quicker and more efficiently. Last edited by Tyree; 10-31-2009 at 08:36 AM.

10-31-2009, 05:28 PM	#8 (permalink)
mcgrobert Registered User Join Date: Oct 2009 Posts: 5 OS: Vista SP2, XP SP3	Re: XP cannot read CD/DVD discs Okay restored all the way back to format and at this point I think the connection is just screwed. So we're going to operate again tomorrow. Honestly, I suggested just throwing it out the window but remembered we're trying to fix it. Other than dust and abuse what could cause disruption in the connection.