[SOLVED] Problem w/Philips 8631 DVD Burner

pdrmoon · 10-16-2009, 03:21 PM

I had to reimage my Dell 8400 and now my Philips 8631 DVD burner isn't working properly. I don't have any problem reading disks but it won't burn CD's anymore. I tried going into Device Manager and uninstalling the driver but that didn't work. I also tried installing Roxio but again, no luck. Is this a firmare issue? Any suggestions would be appreciated. Thanks.

Dogg · 10-16-2009, 03:23 PM

What exact error are you getting? Do you have all of the XP updates installed?

pdrmoon · 10-17-2009, 09:09 AM

I'm not getting any error messages. After I put a blank CD-R in the drive and hit "burn disk" (Roxio or iTunes) it more or less just times out after about 60 seconds.

Two other points...

1. I also have Driver Detective installed on my PC. All my drivers appear to be up to date.
2. I have a Dell Dimension 8400. Last night I went to Dells Technical Support Website and reinstalled the Philips firmware. Again, no luck.

This was the link I visited... http://support.dell.com/support/down...&catid=&impid=

Thanks.

Bob

pdrmoon · 10-17-2009, 09:28 AM

Dogg.... Yes, all my XP Updates have been installed.

I just attempted to use Roxio again. The program acknowledged a blank disk was in the drive but when I went to burn my file it timed out after 30 - 45 seconds.

**Tyree** · 10-17-2009, 09:33 AM

Uninstall the optical drive in Device manager and Windows will reinstall it on reboot.
http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm

pdrmoon · 10-22-2009, 10:37 PM

That fixed the problem. Thank you for your advice. You saved me some $$$.

**Tyree** · 10-23-2009, 09:42 AM

You're welcome and glad we could help.

10-16-2009, 03:21 PM	#1 (permalink)
pdrmoon Registered User Join Date: Oct 2009 Posts: 4 OS: xp	[SOLVED] Problem w/Philips 8631 DVD Burner I had to reimage my Dell 8400 and now my Philips 8631 DVD burner isn't working properly. I don't have any problem reading disks but it won't burn CD's anymore. I tried going into Device Manager and uninstalling the driver but that didn't work. I also tried installing Roxio but again, no luck. Is this a firmare issue? Any suggestions would be appreciated. Thanks.

10-16-2009, 03:23 PM	#2 (permalink)
Dogg Tech Hardware Team Join Date: Apr 2009 Location: St Louis, MO Posts: 2,065 OS: XP sp3	Re: Problem w/Philips 8631 DVD Burner What exact error are you getting? Do you have all of the XP updates installed? __________________ Google is your friend !

10-17-2009, 09:09 AM	#3 (permalink)
pdrmoon Registered User Join Date: Oct 2009 Posts: 4 OS: xp	Re: Problem w/Philips 8631 DVD Burner I'm not getting any error messages. After I put a blank CD-R in the drive and hit "burn disk" (Roxio or iTunes) it more or less just times out after about 60 seconds. Two other points... 1. I also have Driver Detective installed on my PC. All my drivers appear to be up to date. 2. I have a Dell Dimension 8400. Last night I went to Dells Technical Support Website and reinstalled the Philips firmware. Again, no luck. This was the link I visited... http://support.dell.com/support/down...&catid=&impid= Thanks. Bob

10-17-2009, 09:28 AM	#4 (permalink)
pdrmoon Registered User Join Date: Oct 2009 Posts: 4 OS: xp	Re: Problem w/Philips 8631 DVD Burner Dogg.... Yes, all my XP Updates have been installed. I just attempted to use Roxio again. The program acknowledged a blank disk was in the drive but when I went to burn my file it timed out after 30 - 45 seconds.

10-17-2009, 09:33 AM	#5 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,570 OS: XP Pro-7RC-Mandriva My System	Re: Problem w/Philips 8631 DVD Burner Uninstall the optical drive in Device manager and Windows will reinstall it on reboot. http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm __________________ Posting your PC specs will help us to help you quicker and more efficiently. Last edited by Tyree; 10-17-2009 at 09:39 AM.

10-22-2009, 10:37 PM	#6 (permalink)
pdrmoon Registered User Join Date: Oct 2009 Posts: 4 OS: xp	Re: Problem w/Philips 8631 DVD Burner That fixed the problem. Thank you for your advice. You saved me some $$$.

10-23-2009, 09:42 AM	#7 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,570 OS: XP Pro-7RC-Mandriva My System	Re: Problem w/Philips 8631 DVD Burner You're welcome and glad we could help. __________________ Posting your PC specs will help us to help you quicker and more efficiently.