DVD wont appear in burning software. Wedding Video EMERGENCY !

idbehold · 08-12-2009, 06:46 PM

Welcome

OS: Windows XP SP2
RAM: 2GB
Processor: AMD 4200+ X2 Duel Core
GFX: Nvidia 9500 GT
DVD Drive (As in Device Manager): DVDRW-6S160P

The problem: Well after creating a wedding dvd and saveing it as a ISO using cyberlink products and decided it was finished and went to put it on the DVD, then i find out that it cannot detect my DVD drive regardless of what burning software I use.

I can read discs and play games fine etc but the burning software does'nt detect it at all

I have also swept the computer with Aviri Anti Virus - SuperAntiSpyware - Spybot - CCleaner - ComboFix - MGTools. So im extremely confident their is no mal,spy,scum ware etc whatever you prefer to call it

I really need help here as the DVD is required for tommorow.

**simpswr** · 08-12-2009, 07:12 PM

Does he DVD drive show in Windows Explorer? What burning software are you using?

idbehold · 08-12-2009, 08:14 PM

Yup fully shows in device manager and windows explorer.

I've tried:

CDBurnerXP
Burn4Free
Cyberlink PowerProducer
Magic ISO

All same error

**simpswr** · 08-13-2009, 06:26 AM

Then the software is the culprit . . Try uninstalling all of them and see if Windows will burn a cd . . if it will, then install just one to see if it will burn the DVD

idbehold · 08-13-2009, 06:55 AM

So uninstall all burning/video editing software then using the windows burner rite ?

**simpswr** · 08-13-2009, 07:39 AM

yes . .

idbehold · 08-13-2009, 11:33 AM

Well i tried, dragging and dropping files onto the DVD, various types such as .mp3, .jpg, .iso etc etc and tried making a new folder on it. All of which popped up with error "File System Error (16389)"

That was while using the Windows Program.

**simpswr** · 08-13-2009, 11:41 AM

Do you have a CD in the drive? What happens when you right flick on a file and select "Send to" . . CD drive?

idbehold · 08-13-2009, 11:50 AM

yup dvd in the drive, completely empty tried various ones, and it says when trying the Send to option:

Problem Copying

Windows encounterd a problem when trying to copy this file. What do you want Windows to do?

Im then given the option of Retry and Cancel, retry produces the same error.

**simpswr** · 08-13-2009, 11:52 AM

XP will not burn to DVD . . only CD, but I don't think that is the problem. Do you have a XP installation cd?

idbehold · 08-13-2009, 11:56 AM

Ah rite, yup i do =]

**simpswr** · 08-13-2009, 11:58 AM

You can run the System File Check program to restore any corrupted or deleted system files

http://ask-leo.com/what_is_the_syste..._i_run_it.html

idbehold · 08-13-2009, 12:38 PM

Well after running the tool provided using the XP CD and rebooting.

I installed the free burn software Burn4Free to test for DVD writing and well it doesn't pick it up. That and the send to option still gives the error.

**simpswr** · 08-13-2009, 12:48 PM

Dang . . I wanted you to first try to burn a cd using XP . . that would have told us the hardware is ok.

Try making a folder anywhere on the desktop and see if you can copy a file to it

idbehold · 08-13-2009, 01:03 PM

Well i can uninstall that software and redo any required step again if you want me to.

Copy a file to the folder worked fine.

**simpswr** · 08-13-2009, 01:19 PM

I suspect that installing and uninstlling all those burning programs has mess with the registry . .

How willing are you to do a cleam install?

idbehold · 08-13-2009, 01:25 PM

Not extremely all up for it, it'd be a last resort.

Would system restore help ??

If it comes down to nothing else, then ill just have to wipe it *sigh* gotta get a hold of my External HD's Power Supply

**simpswr** · 08-13-2009, 01:35 PM

You can try a system respore to the last date the DVD worked..

If that does not do the trick, You could try a repair install . .

This is a good guide to performing a repair install

http://www.michaelstevenstech.com/XPrepairinstall.htm

idbehold · 08-13-2009, 04:42 PM

Tried system restore and it just hanged at the screen confirming i wanted to do it.

Then i done repair install and it did'nt work =/

**simpswr** · 08-13-2009, 04:45 PM

Sounds like the system is highly compromised . . I would consider a clean install . . we can help with that

08-12-2009, 06:46 PM	#1 (permalink)
idbehold Registered User Join Date: Sep 2006 Posts: 39 OS: XP	DVD wont appear in burning software. Wedding Video EMERGENCY ! Welcome OS: Windows XP SP2 RAM: 2GB Processor: AMD 4200+ X2 Duel Core GFX: Nvidia 9500 GT DVD Drive (As in Device Manager): DVDRW-6S160P The problem: Well after creating a wedding dvd and saveing it as a ISO using cyberlink products and decided it was finished and went to put it on the DVD, then i find out that it cannot detect my DVD drive regardless of what burning software I use. I can read discs and play games fine etc but the burning software does'nt detect it at all I have also swept the computer with Aviri Anti Virus - SuperAntiSpyware - Spybot - CCleaner - ComboFix - MGTools. So im extremely confident their is no mal,spy,scum ware etc whatever you prefer to call it I really need help here as the DVD is required for tommorow.

08-12-2009, 07:12 PM	#2 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,271 OS: XP, Vista, Win 7	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! Does he DVD drive show in Windows Explorer? What burning software are you using? __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

08-12-2009, 08:14 PM	#3 (permalink)
idbehold Registered User Join Date: Sep 2006 Posts: 39 OS: XP	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! Yup fully shows in device manager and windows explorer. I've tried: CDBurnerXP Burn4Free Cyberlink PowerProducer Magic ISO All same error

08-13-2009, 06:26 AM	#4 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,271 OS: XP, Vista, Win 7	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! Then the software is the culprit . . Try uninstalling all of them and see if Windows will burn a cd . . if it will, then install just one to see if it will burn the DVD __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

08-13-2009, 06:55 AM	#5 (permalink)
idbehold Registered User Join Date: Sep 2006 Posts: 39 OS: XP	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! So uninstall all burning/video editing software then using the windows burner rite ?

08-13-2009, 07:39 AM	#6 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,271 OS: XP, Vista, Win 7	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! yes . . __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

08-13-2009, 11:33 AM	#7 (permalink)
idbehold Registered User Join Date: Sep 2006 Posts: 39 OS: XP	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! Well i tried, dragging and dropping files onto the DVD, various types such as .mp3, .jpg, .iso etc etc and tried making a new folder on it. All of which popped up with error "File System Error (16389)" That was while using the Windows Program.

08-13-2009, 11:41 AM	#8 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,271 OS: XP, Vista, Win 7	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! Do you have a CD in the drive? What happens when you right flick on a file and select "Send to" . . CD drive? __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

08-13-2009, 11:50 AM	#9 (permalink)
idbehold Registered User Join Date: Sep 2006 Posts: 39 OS: XP	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! yup dvd in the drive, completely empty tried various ones, and it says when trying the Send to option: Problem Copying Windows encounterd a problem when trying to copy this file. What do you want Windows to do? Im then given the option of Retry and Cancel, retry produces the same error.

08-13-2009, 11:52 AM	#10 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,271 OS: XP, Vista, Win 7	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! XP will not burn to DVD . . only CD, but I don't think that is the problem. Do you have a XP installation cd? __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

08-13-2009, 11:56 AM	#11 (permalink)
idbehold Registered User Join Date: Sep 2006 Posts: 39 OS: XP	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! Ah rite, yup i do =]

08-13-2009, 11:58 AM	#12 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,271 OS: XP, Vista, Win 7	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! You can run the System File Check program to restore any corrupted or deleted system files http://ask-leo.com/what_is_the_syste..._i_run_it.html __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

08-13-2009, 12:38 PM	#13 (permalink)
idbehold Registered User Join Date: Sep 2006 Posts: 39 OS: XP	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! Well after running the tool provided using the XP CD and rebooting. I installed the free burn software Burn4Free to test for DVD writing and well it doesn't pick it up. That and the send to option still gives the error.

08-13-2009, 12:48 PM	#14 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,271 OS: XP, Vista, Win 7	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! Dang . . I wanted you to first try to burn a cd using XP . . that would have told us the hardware is ok. Try making a folder anywhere on the desktop and see if you can copy a file to it __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow? Last edited by simpswr; 08-13-2009 at 12:52 PM.

08-13-2009, 01:03 PM	#15 (permalink)
idbehold Registered User Join Date: Sep 2006 Posts: 39 OS: XP	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! Well i can uninstall that software and redo any required step again if you want me to. Copy a file to the folder worked fine.

08-13-2009, 01:19 PM	#16 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,271 OS: XP, Vista, Win 7	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! I suspect that installing and uninstlling all those burning programs has mess with the registry . . How willing are you to do a cleam install? __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

08-13-2009, 01:25 PM	#17 (permalink)
idbehold Registered User Join Date: Sep 2006 Posts: 39 OS: XP	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! Not extremely all up for it, it'd be a last resort. Would system restore help ?? If it comes down to nothing else, then ill just have to wipe it sigh gotta get a hold of my External HD's Power Supply

08-13-2009, 01:35 PM	#18 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,271 OS: XP, Vista, Win 7	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! You can try a system respore to the last date the DVD worked.. If that does not do the trick, You could try a repair install . . This is a good guide to performing a repair install http://www.michaelstevenstech.com/XPrepairinstall.htm __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

08-13-2009, 04:42 PM	#19 (permalink)
idbehold Registered User Join Date: Sep 2006 Posts: 39 OS: XP	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! Tried system restore and it just hanged at the screen confirming i wanted to do it. Then i done repair install and it did'nt work =/

08-13-2009, 04:45 PM	#20 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,271 OS: XP, Vista, Win 7	Re: DVD wont appear in burning software. Wedding Video EMERGENCY ! Sounds like the system is highly compromised . . I would consider a clean install . . we can help with that __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?