tsst cd/dvdw ts-h552d driver not working

Normc · 07-22-2009, 08:11 PM

Drive: TSST CD/DVDW TS-H552D
Computer: Gateway model GM5048
OS: XP

This DVD drive stopped working- Does not recognize any CDs or DVDs even though it shows that everthing is OK in the Device Manage.

Tried: - uninstalling the driver and restarting the computer - no change
- Restoring to an earlier date - no change

However, I did review some of the posts on this forum with similar issues
on this TS-H552D. Based on this, I did download
the driver called TS-H552D_TG00.

I am not sure what to do with the file or what are the next steps.

Thanks in advance for your help.

dai · 07-23-2009, 02:00 AM

try removing the filters

http://support.microsoft.com/?scid=k...060&x=12&y=13#

the drivers are usually part of windows

Normc · 07-23-2009, 06:51 PM

Well, I ran the program- Microsoft Fix-It 50027. No change.

What would you suggest next?

dai · 07-24-2009, 05:34 AM

try cleaning the lasers

uninstalling and reinstalling your burning software

check for a firmware update for the drive

Normc · 07-24-2009, 07:14 AM

- I blew out the inside of the case as much as possible. Made use that all of the cables are secure.
- Tried to use a "Laser Lens cleaner disk" but that does not work because the DVD unit does not recognize that there is a cd in the unit.
- I did download what should be the latest driver called "TS-H552D_TG00.bin", but I do not know how to install or run it.

**Tyree** · 07-24-2009, 08:01 AM

Your optical drive has most likely failed. Laptop drives are not noted for their longevity.

Normc · 07-24-2009, 03:21 PM

OK, Specs : I thought I added those in my first message but maybe you need more info:

Computer: Gateway desktop model GM5048
OS : XP professional
disk drive: TSST corp CD/DVDW TS-H552D dual layer recorder

Do you need more specs?

aragorn821 · 11-14-2009, 12:10 AM

I have the same drive and have had the same problems for years. It's to the point where I am lucky if it'll read a DVD. I have not been able to find a fix for it anywhere. Done absolutely everything that I can think of. My belief is that the drive simply stinks. The manufacturer website (s) don't even have a firmware update. The H552D is the only one they don't. Oh, the manufacturer is joint, Samsung and Toshiba.

07-22-2009, 08:11 PM	#1 (permalink)
Normc Registered User Join Date: Sep 2008 Posts: 25 OS: xp service pack 3 My System	tsst cd/dvdw ts-h552d driver not working Drive: TSST CD/DVDW TS-H552D Computer: Gateway model GM5048 OS: XP This DVD drive stopped working- Does not recognize any CDs or DVDs even though it shows that everthing is OK in the Device Manage. Tried: - uninstalling the driver and restarting the computer - no change - Restoring to an earlier date - no change However, I did review some of the posts on this forum with similar issues on this TS-H552D. Based on this, I did download the driver called TS-H552D_TG00. I am not sure what to do with the file or what are the next steps. Thanks in advance for your help.

07-23-2009, 02:00 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,614 OS: win 7 32x 64x rtm	Re: tsst cd/dvdw ts-h552d driver not working try removing the filters http://support.microsoft.com/?scid=k...060&x=12&y=13# the drivers are usually part of windows __________________

07-23-2009, 06:51 PM	#3 (permalink)
Normc Registered User Join Date: Sep 2008 Posts: 25 OS: xp service pack 3 My System	Re: tsst cd/dvdw ts-h552d driver not working Well, I ran the program- Microsoft Fix-It 50027. No change. What would you suggest next?

07-24-2009, 05:34 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,614 OS: win 7 32x 64x rtm	Re: tsst cd/dvdw ts-h552d driver not working try cleaning the lasers uninstalling and reinstalling your burning software check for a firmware update for the drive __________________

07-24-2009, 07:14 AM	#5 (permalink)
Normc Registered User Join Date: Sep 2008 Posts: 25 OS: xp service pack 3 My System	Re: tsst cd/dvdw ts-h552d driver not working - I blew out the inside of the case as much as possible. Made use that all of the cables are secure. - Tried to use a "Laser Lens cleaner disk" but that does not work because the DVD unit does not recognize that there is a cd in the unit. - I did download what should be the latest driver called "TS-H552D_TG00.bin", but I do not know how to install or run it.

07-24-2009, 08:01 AM	#6 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,600 OS: XP Pro-7RC-Mandriva My System	Re: tsst cd/dvdw ts-h552d driver not working Your optical drive has most likely failed. Laptop drives are not noted for their longevity. __________________ Posting your PC specs will help us to help you quicker and more efficiently.

07-24-2009, 03:21 PM	#7 (permalink)
Normc Registered User Join Date: Sep 2008 Posts: 25 OS: xp service pack 3 My System	Re: tsst cd/dvdw ts-h552d driver not working OK, Specs : I thought I added those in my first message but maybe you need more info: Computer: Gateway desktop model GM5048 OS : XP professional disk drive: TSST corp CD/DVDW TS-H552D dual layer recorder Do you need more specs?

11-14-2009, 12:10 AM	#8 (permalink)
aragorn821 Registered User Join Date: Nov 2009 Posts: 5 OS: XP SP 2	Re: tsst cd/dvdw ts-h552d driver not working I have the same drive and have had the same problems for years. It's to the point where I am lucky if it'll read a DVD. I have not been able to find a fix for it anywhere. Done absolutely everything that I can think of. My belief is that the drive simply stinks. The manufacturer website (s) don't even have a firmware update. The H552D is the only one they don't. Oh, the manufacturer is joint, Samsung and Toshiba. Last edited by aragorn821; 11-14-2009 at 12:15 AM.