Cd/dvd rom problem

fitalika · 07-22-2009, 09:30 AM

Hello friends. I am a new member but I have been with this forum for quite a while. I am impressed by the helpful information provided by this forum. SO thank you for the good work.
I ahve a problem with my CD/DVD drive. The whole drive cannot play any cd or dvd, including program disks. I don't remember when this started to happen but I have done a number of installation from disks and from the Internet. I have tried to uninstall the recently installed programs but with no success on my drive. I suspect that a virus has crashed my drive. The drive is still recognized by the system but no playing. Can someone have experience on this issue help me?

with hope

fitalika

dai · 07-22-2009, 11:04 AM

try removing the filters

http://support.microsoft.com/kb/929461

check for a firmware update for the drive

cleaning the lasers

fitalika · 07-27-2009, 07:20 AM

I have deleted the filters and it causes me a boot problem. The first time I deleted the filters my cd/dvd rom appeared to work normally. But when I tried to make a back up disk my laptop crashed and it hardly reboot. I have run the boot repair and the system restore and able to boot and the cd/dvd rom returns to its problem. What else I need to do? PLEASE!

**Tyree** · 07-29-2009, 12:26 PM

Laptop drives are usually cheap and prone to early failure.
Is it still under warranty?

kjclement · 07-30-2009, 10:03 AM

Our computer had a virus on it so we cleaned out the viruses by hand, my husband got rather far but when I installed the spyware the computer crushed. We took the hard drive out of the computer and attached it to the laptop we have to do a spysweep on it and it was able to connect but when I put it back into the cpu it said it could not find the operating system file so I took it out again and tried to use it on the laptop as an external and it said I had to reformate the hard drive. I know I couldn't do this because we would lose everything on the hard drive and we have picture and video files we need so I put the computer back in the CPU but then it would not read the hard drive, I changed the boot sequence and changed the wire and it is not reading the hard drive it won't read the CD/DVD drive so I can install the config file form the CD Dell sent to us. How do I repair the CD/DVD drive so it can run the System CD?

Kristin Clement

07-22-2009, 09:30 AM	#1 (permalink)
fitalika Registered User Join Date: Jul 2009 Posts: 3 OS: vista	Cd/dvd rom problem Hello friends. I am a new member but I have been with this forum for quite a while. I am impressed by the helpful information provided by this forum. SO thank you for the good work. I ahve a problem with my CD/DVD drive. The whole drive cannot play any cd or dvd, including program disks. I don't remember when this started to happen but I have done a number of installation from disks and from the Internet. I have tried to uninstall the recently installed programs but with no success on my drive. I suspect that a virus has crashed my drive. The drive is still recognized by the system but no playing. Can someone have experience on this issue help me? with hope fitalika

07-22-2009, 11:04 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,539 OS: win 7 32x 64x rtm	Re: Cd/dvd rom problem try removing the filters http://support.microsoft.com/kb/929461 check for a firmware update for the drive cleaning the lasers __________________

07-27-2009, 07:20 AM	#3 (permalink)
fitalika Registered User Join Date: Jul 2009 Posts: 3 OS: vista	Re: Cd/dvd rom problem I have deleted the filters and it causes me a boot problem. The first time I deleted the filters my cd/dvd rom appeared to work normally. But when I tried to make a back up disk my laptop crashed and it hardly reboot. I have run the boot repair and the system restore and able to boot and the cd/dvd rom returns to its problem. What else I need to do? PLEASE!

07-29-2009, 12:26 PM	#4 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,469 OS: XP Pro-7RC-Mandriva My System	Re: Cd/dvd rom problem Laptop drives are usually cheap and prone to early failure. Is it still under warranty? __________________ Posting your PC specs will help us to help you quicker and more efficiently.

07-30-2009, 10:03 AM	#5 (permalink)
kjclement Registered User Join Date: Jul 2009 Posts: 14 OS: windows xp	Re: Cd/dvd rom problem Our computer had a virus on it so we cleaned out the viruses by hand, my husband got rather far but when I installed the spyware the computer crushed. We took the hard drive out of the computer and attached it to the laptop we have to do a spysweep on it and it was able to connect but when I put it back into the cpu it said it could not find the operating system file so I took it out again and tried to use it on the laptop as an external and it said I had to reformate the hard drive. I know I couldn't do this because we would lose everything on the hard drive and we have picture and video files we need so I put the computer back in the CPU but then it would not read the hard drive, I changed the boot sequence and changed the wire and it is not reading the hard drive it won't read the CD/DVD drive so I can install the config file form the CD Dell sent to us. How do I repair the CD/DVD drive so it can run the System CD? Kristin Clement