[SOLVED] CD ROM Drives won't read insall disks but read other disks fine

Mikey1961 · 06-27-2009, 10:42 AM

Hi.

Computer:
Dell Dimension 3000
One CD-ROM drive - Read (D:)
One CD-ROM drive - Read/Write (E:)

Problem:
In a nutshell, both of the CD-ROM drives can't see setup/install disks but can see everything else. If I put in a professional audio cd, it works fine. If I put in a home-made cd with lots of folders and mp3 files, it works. But if I put in a professional setup/install disk for Office 2007 or Dreamweaver, it doesn't even recognize that a cd is in the drive. In "my computer", the hardware section sees the drives and shows that they are functioning properly. The "eject" function ejects the drive with no problem. But I can't install Office 2007 because it recognize that a cd is in the drive. If I try to "explore", it says "Please insert disk in drive D:". Typing D:Setup.exe doesn't work either. This happens for both my D: and E: drives.

Thanks,
Mike

**Tyree** · 06-27-2009, 01:24 PM

Are the Office 2007 & Dreamweaver discs CD or DVD?
You can try this: http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm

Mikey1961 · 06-27-2009, 02:18 PM

The disks are DVD ROMs.

Mikey1961 · 06-27-2009, 02:25 PM

Tyree, I would prefer not to try the link you sent because that is for systems that won't recognize the drive. My system recognizes the drive but doesn't recognize install disks only.

thanks,
Mike

**bruiser** · 06-27-2009, 03:35 PM

Well there's your problem. A DVD simply will not work in a CD drive.

Mikey1961 · 06-27-2009, 04:29 PM

Bruiser, you're right! How stupid of me. Whereas my other machine worked fine, this machine is so old that DVD drives weren't standard when it was made.

Thanks,
Mike

**Tyree** · 06-28-2009, 08:27 AM

@ Bruiser; that was where I was going.
@ Mikey1961; the link I posted is completely safe to use and I've seen it fix some strange optical drive issues.
Anyway, glad we got you on your way.

Mikey1961 · 06-29-2009, 07:18 AM

Thanks Tyree, both of you lead me to the answer and I appreciate it. I shared out the dvd rom reader of my other (newer) machine to the old machine and I can install off of that. Thanks again.

06-27-2009, 10:42 AM	#1 (permalink)
Mikey1961 Registered User Join Date: Jun 2009 Posts: 5 OS: windows xp	[SOLVED] CD ROM Drives won't read insall disks but read other disks fine Hi. Computer: Dell Dimension 3000 One CD-ROM drive - Read (D:) One CD-ROM drive - Read/Write (E:) Problem: In a nutshell, both of the CD-ROM drives can't see setup/install disks but can see everything else. If I put in a professional audio cd, it works fine. If I put in a home-made cd with lots of folders and mp3 files, it works. But if I put in a professional setup/install disk for Office 2007 or Dreamweaver, it doesn't even recognize that a cd is in the drive. In "my computer", the hardware section sees the drives and shows that they are functioning properly. The "eject" function ejects the drive with no problem. But I can't install Office 2007 because it recognize that a cd is in the drive. If I try to "explore", it says "Please insert disk in drive D:". Typing D:Setup.exe doesn't work either. This happens for both my D: and E: drives. Thanks, Mike

06-27-2009, 01:24 PM	#2 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 4,793 OS: XP Pro-7RC-Mandriva My System	Re: CD ROM Drives won't read insall disks but read other disks fine Are the Office 2007 & Dreamweaver discs CD or DVD? You can try this: http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm __________________ Posting your PC specs will help us to help you quicker and more efficiently.

06-27-2009, 02:18 PM	#3 (permalink)
Mikey1961 Registered User Join Date: Jun 2009 Posts: 5 OS: windows xp	Re: CD ROM Drives won't read insall disks but read other disks fine The disks are DVD ROMs.

06-27-2009, 02:25 PM	#4 (permalink)
Mikey1961 Registered User Join Date: Jun 2009 Posts: 5 OS: windows xp	Re: CD ROM Drives won't read insall disks but read other disks fine Tyree, I would prefer not to try the link you sent because that is for systems that won't recognize the drive. My system recognizes the drive but doesn't recognize install disks only. thanks, Mike

06-27-2009, 03:35 PM	#5 (permalink)
bruiser TSF Enthusiast Join Date: Jul 2005 Posts: 1,965 OS: xp	Re: CD ROM Drives won't read insall disks but read other disks fine Well there's your problem. A DVD simply will not work in a CD drive.

06-27-2009, 04:29 PM	#6 (permalink)
Mikey1961 Registered User Join Date: Jun 2009 Posts: 5 OS: windows xp	Re: CD ROM Drives won't read insall disks but read other disks fine Bruiser, you're right! How stupid of me. Whereas my other machine worked fine, this machine is so old that DVD drives weren't standard when it was made. Thanks, Mike

06-28-2009, 08:27 AM	#7 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 4,793 OS: XP Pro-7RC-Mandriva My System	Re: CD ROM Drives won't read insall disks but read other disks fine @ Bruiser; that was where I was going. @ Mikey1961; the link I posted is completely safe to use and I've seen it fix some strange optical drive issues. Anyway, glad we got you on your way. __________________ Posting your PC specs will help us to help you quicker and more efficiently.

06-29-2009, 07:18 AM	#8 (permalink)
Mikey1961 Registered User Join Date: Jun 2009 Posts: 5 OS: windows xp	Re: CD ROM Drives won't read insall disks but read other disks fine Thanks Tyree, both of you lead me to the answer and I appreciate it. I shared out the dvd rom reader of my other (newer) machine to the old machine and I can install off of that. Thanks again.