NEED HELP! dvd/cd-rom drives matshita uj-831Da

lauramama · 06-13-2009, 02:42 PM

Hi,

I have a Sony Vaio VGN-FS550 and my dvd/cd-rom drive matshita uj-831Da is not working. When I go to Device Manager, it says:

Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

HELP! I need to install McAfee VirusScan Plus (my Norton expired yesterday) but my drive won't work!!! Do I have to buy a new drive?

I use Windows XP Home Edition.

Please help!
Laura

Riskyone101 · 06-13-2009, 05:33 PM

Hello and Welcome to TSF,

1. Close all open programs
2. Click on Start, Run, and type REGEDIT and press Enter
3. Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak

5. If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot your computer

red_ndn · 07-18-2009, 01:33 PM

WoW!
I had the exact same issue
ThanX 4 the fix

-Leo

06-13-2009, 02:42 PM	#1 (permalink)
lauramama Registered User Join Date: Jun 2009 Posts: 1 OS: windows xp home edition	NEED HELP! dvd/cd-rom drives matshita uj-831Da Hi, I have a Sony Vaio VGN-FS550 and my dvd/cd-rom drive matshita uj-831Da is not working. When I go to Device Manager, it says: Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41) HELP! I need to install McAfee VirusScan Plus (my Norton expired yesterday) but my drive won't work!!! Do I have to buy a new drive? I use Windows XP Home Edition. Please help! Laura Last edited by lauramama; 06-13-2009 at 02:44 PM.

06-13-2009, 05:33 PM	#2 (permalink)
Riskyone101 Tech Hardware Team Join Date: Oct 2008 Location: Chicago, IL. Posts: 3,697 OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate My System	Re: NEED HELP! dvd/cd-rom drives matshita uj-831Da Hello and Welcome to TSF, 1. Close all open programs 2. Click on Start, Run, and type REGEDIT and press Enter 3. Click on the plus signs (+) next to the following folders HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class {4D36E965-E325-11CE-BFC1-08002BE10318} 4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column. UpperFilters LowerFilters UpperFilters.bak LowerFilters.bak 5. If any of the above keys shown in step 4 are listed, right-click on them and choose Delete 6) After deleting the keys, close the Registry Editor 7) Reboot your computer __________________

07-18-2009, 01:33 PM	#3 (permalink)
red_ndn Registered User Join Date: Jul 2009 Location: Oceanside, CA Posts: 1 OS: XP Pro, XP home, Vista Ult, Mac OS X..., Fedora Core 5	Re: NEED HELP! dvd/cd-rom drives matshita uj-831Da WoW! I had the exact same issue ThanX 4 the fix -Leo