Problem with DVD Drive

don1012 · 05-25-2009, 05:30 AM

Hi there,

I'm not sure if this should be in this forum or the driver forum so please move it if necessary.

I just got a computer off my brother that is honestly a little screwed up.I'm planning on doing a factory restore on it to fix the problems and use it as a desktop for my house, the problem is that the DVD drive doesn't work and I can't seem to get anywhere on fixing it. He has numerous spyware/adware cleaners and registry fixers and those kind of things, which I think may be at least part of the problem.

The problem is that without the DVD drive I can't burn recovery disks from the partition or run the recovery program that needs the DVD. I've tried uninstalling and reinstalling the DVD driver and updating it, but it still won't read a DVD. Is it possible to run the recovery without the DVD in some way or can someone give me help on how I can get the DVD drive working. I have a feeling this is going to be a fun problem to fix.

If it helps its a Compaq Presario SR1760AN, and he's only changed the hardware by adding more RAM. The DVD drive is a hp DVD writer 840b.

dai · 05-25-2009, 05:42 AM

check you can see the drive listed in the bios if not
try a new data cable on it

don1012 · 05-25-2009, 05:53 AM

Sorry is the BIOS, the list in device manager? I'm not completely comfortable on XP, so you'll have to be gentle with me.

If it is the same the yes it is there. If I uninstall it or remove it from there and reboot the computer, the computer finds the drive and installs drivers but it still won't read discs. When I put a disc in the light starts going but then nothing happens.

dai · 05-25-2009, 06:01 AM

the bios is on the m/board

it is the first screens you see when the computer boots before it hands over to the operating system

you access by pressing the del or f1 f2 during the post screens

one of the screens will say which key to press

don1012 · 05-25-2009, 06:06 AM

It's in the BIOS under First Channel Device 0.

dai · 05-25-2009, 06:12 AM

can you try the drive in another computer to check it

can you boot into windows at all

don1012 · 05-25-2009, 06:15 AM

I don't have another windows computer in the house to put it in.

Windows is booting up fine, the problem is that I can't get the drive to read disks. Other than the DVD player there are no real problems with the computer, just slow and clogged up with my brothers crap.

dai · 05-25-2009, 09:02 AM

remove the filters

http://support.microsoft.com/?scid=k...060&x=12&y=13#

don1012 · 05-25-2009, 07:21 PM

I followed the steps on the link you provided. However there were no upper or lower filter entries where fix suggested there would be.

dai · 05-25-2009, 08:14 PM

try removing and reinstalling your burning sofware

cleaning the laser

05-25-2009, 05:30 AM	#1 (permalink)
don1012 Registered User Join Date: Sep 2008 Posts: 22 OS: Windows XP and Mac OS X	Problem with DVD Drive Hi there, I'm not sure if this should be in this forum or the driver forum so please move it if necessary. I just got a computer off my brother that is honestly a little screwed up.I'm planning on doing a factory restore on it to fix the problems and use it as a desktop for my house, the problem is that the DVD drive doesn't work and I can't seem to get anywhere on fixing it. He has numerous spyware/adware cleaners and registry fixers and those kind of things, which I think may be at least part of the problem. The problem is that without the DVD drive I can't burn recovery disks from the partition or run the recovery program that needs the DVD. I've tried uninstalling and reinstalling the DVD driver and updating it, but it still won't read a DVD. Is it possible to run the recovery without the DVD in some way or can someone give me help on how I can get the DVD drive working. I have a feeling this is going to be a fun problem to fix. If it helps its a Compaq Presario SR1760AN, and he's only changed the hardware by adding more RAM. The DVD drive is a hp DVD writer 840b.

05-25-2009, 05:42 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,555 OS: win 7 32x 64x rtm	Re: Problem with DVD Drive check you can see the drive listed in the bios if not try a new data cable on it __________________

05-25-2009, 05:53 AM	#3 (permalink)
don1012 Registered User Join Date: Sep 2008 Posts: 22 OS: Windows XP and Mac OS X	Re: Problem with DVD Drive Sorry is the BIOS, the list in device manager? I'm not completely comfortable on XP, so you'll have to be gentle with me. If it is the same the yes it is there. If I uninstall it or remove it from there and reboot the computer, the computer finds the drive and installs drivers but it still won't read discs. When I put a disc in the light starts going but then nothing happens.

05-25-2009, 06:01 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,555 OS: win 7 32x 64x rtm	Re: Problem with DVD Drive the bios is on the m/board it is the first screens you see when the computer boots before it hands over to the operating system you access by pressing the del or f1 f2 during the post screens one of the screens will say which key to press __________________

05-25-2009, 06:06 AM	#5 (permalink)
don1012 Registered User Join Date: Sep 2008 Posts: 22 OS: Windows XP and Mac OS X	Re: Problem with DVD Drive It's in the BIOS under First Channel Device 0.

05-25-2009, 06:12 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,555 OS: win 7 32x 64x rtm	Re: Problem with DVD Drive can you try the drive in another computer to check it can you boot into windows at all __________________

05-25-2009, 06:15 AM	#7 (permalink)
don1012 Registered User Join Date: Sep 2008 Posts: 22 OS: Windows XP and Mac OS X	Re: Problem with DVD Drive I don't have another windows computer in the house to put it in. Windows is booting up fine, the problem is that I can't get the drive to read disks. Other than the DVD player there are no real problems with the computer, just slow and clogged up with my brothers crap.

05-25-2009, 09:02 AM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,555 OS: win 7 32x 64x rtm	Re: Problem with DVD Drive remove the filters http://support.microsoft.com/?scid=k...060&x=12&y=13# __________________

05-25-2009, 07:21 PM	#9 (permalink)
don1012 Registered User Join Date: Sep 2008 Posts: 22 OS: Windows XP and Mac OS X	Re: Problem with DVD Drive I followed the steps on the link you provided. However there were no upper or lower filter entries where fix suggested there would be.

05-25-2009, 08:14 PM	#10 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,555 OS: win 7 32x 64x rtm	Re: Problem with DVD Drive try removing and reinstalling your burning sofware cleaning the laser __________________