[SOLVED] Two DVD Drives not registering on My Computer (Code 39)

iamstillwater · 05-09-2009, 05:06 PM

Hi Folks.

Just a bit stumped here. I recently tried to start up Fallout 3 on my comp using the disc, only to find out that the two DVD drives I have on my computer weren't showing up as icons on the My Computer page.

I check the device manager, and see that they both are still there, but they have little yellow exclamation marks on them, and when I double click either one, the information for each shows the following:

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

According to the device manager, the two DVD drives (one's a DVD-RW) are:
ASUS CB-5261A
ATAPI DVD A DH20A3H

Let's see... I'm running Windows XP SP 3. I'm not sure how to get the other information, so if you need info on the motherboard type, please let me know how I can find out so I can help you help me.

Anyway, thanks again for your patience.

dai · 05-09-2009, 05:41 PM

remove the filters scroll down to how here

http://support.microsoft.com/?scid=k...060&x=12&y=13#

iamstillwater · 05-09-2009, 06:06 PM

Hi. There's no lowerfilters entry there to delete, but there's an upperfilters entry.

Should I just reinstall iTunes or something. I remember removing it, you see.

EDIT: Restarted the computer after removing Upperfilters and I got my DVD Drives back. Even managed to start Fallout 3 again. I'll let you know if anything else goes awry. Thanks! :D

dai · 05-09-2009, 08:13 PM

glad you have it sorted

05-09-2009, 05:06 PM	#1 (permalink)
iamstillwater Registered User Join Date: May 2009 Posts: 2 OS: Windows XP SP 3	[SOLVED] Two DVD Drives not registering on My Computer (Code 39) Hi Folks. Just a bit stumped here. I recently tried to start up Fallout 3 on my comp using the disc, only to find out that the two DVD drives I have on my computer weren't showing up as icons on the My Computer page. I check the device manager, and see that they both are still there, but they have little yellow exclamation marks on them, and when I double click either one, the information for each shows the following: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" According to the device manager, the two DVD drives (one's a DVD-RW) are: ASUS CB-5261A ATAPI DVD A DH20A3H Let's see... I'm running Windows XP SP 3. I'm not sure how to get the other information, so if you need info on the motherboard type, please let me know how I can find out so I can help you help me. Anyway, thanks again for your patience.

05-09-2009, 05:41 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,637 OS: win 7 32x 64x rtm	Re: Two DVD Drives not registering on My Computer (Code 39) remove the filters scroll down to how here http://support.microsoft.com/?scid=k...060&x=12&y=13# __________________

05-09-2009, 06:06 PM	#3 (permalink)
iamstillwater Registered User Join Date: May 2009 Posts: 2 OS: Windows XP SP 3	Re: Two DVD Drives not registering on My Computer (Code 39) Hi. There's no lowerfilters entry there to delete, but there's an upperfilters entry. Should I just reinstall iTunes or something. I remember removing it, you see. EDIT: Restarted the computer after removing Upperfilters and I got my DVD Drives back. Even managed to start Fallout 3 again. I'll let you know if anything else goes awry. Thanks! :D Last edited by iamstillwater; 05-09-2009 at 06:32 PM.

05-09-2009, 08:13 PM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,637 OS: win 7 32x 64x rtm	Re: Two DVD Drives not registering on My Computer (Code 39) glad you have it sorted __________________