DVD Drive Problems

Jim2439 · 03-11-2009, 10:42 AM

I am running Vista Home Premium and am having problems with the DVD RW drive. It will recognize and play a music CD and read a data CD, but when I insert a DVD of any type [DVD Movie, DVD Program Installation or DVD data disc] the computer does not recognize it. Instead I get a message to "Please insert a disk in drive ..] and the drawer opens. Also, when I eject a CD I get the following: "Exception Processing Message 0xc0000013"

Following the thread for that message, I have disabled all start up programs per one of the suggestions, but this did not help. Another suggestion is to uninstall the drivers for all removable disks. I have not tried that yet, but would do it if anyone thinks it would apply to this problem.

Jim2439

joeten · 03-11-2009, 04:17 PM

hi and welcome i found this which indicates a card reader http://support.microsoft.com/kb/942682/en-us?sd=gn which seems odd but if you have one then i suppose it could be possible the uninstall i think would be the device rather than the driver then a reboot and windows will reinstall and this has worked for others

Jim2439 · 03-12-2009, 02:39 PM

Thanks. It looks like this may be the answer since the error messages listed in the Microsoft memo are identical to mine. I've sent for the hotfix but haven't received it yet.

It this fails I just may have a hardward problem.

Jim2439

joeten · 03-12-2009, 04:01 PM

hi you could try going to device manager and uninstall the driver or the device and reboot windows will reinstall this may sort it

Pete.Mauss · 03-13-2009, 02:32 AM

That sounds like anti-piracy software kicking in, to me. I used Hewlet Packard Lightscribe DVD RW to back up my HP TX2000 partition, alright.

I have never been able to view a prerecorded, Hollywood DVD on a PC because anti-piracy software blocked it.

Sure, on a DVD player I could.

Some Rewritable CD's and DVD's made by Sony failed on me also, but Fuji and Memorex (who DO NOT own 1/4 of the global entertainment/Hollywood franchise as Sony does) also always worked fine.

Try a different brand of recordable DVD. Also avoid using Windows Media Player to record anything because it has DRM (digital rights management) which Apple.com is at war with, and has apparently prevailed thanks to Steve's Job.

Albest,

=Pete Mauss, ars longa, vitas brevis

..

dai · 03-13-2009, 05:01 AM

this is supposed to be fixed in sp1
have you installed it

03-11-2009, 10:42 AM	#1 (permalink)
Jim2439 Registered User Join Date: Mar 2009 Posts: 2 OS: Windows Vista Home Premium 32 bit	DVD Drive Problems I am running Vista Home Premium and am having problems with the DVD RW drive. It will recognize and play a music CD and read a data CD, but when I insert a DVD of any type [DVD Movie, DVD Program Installation or DVD data disc] the computer does not recognize it. Instead I get a message to "Please insert a disk in drive ..] and the drawer opens. Also, when I eject a CD I get the following: "Exception Processing Message 0xc0000013" Following the thread for that message, I have disabled all start up programs per one of the suggestions, but this did not help. Another suggestion is to uninstall the drivers for all removable disks. I have not tried that yet, but would do it if anyone thinks it would apply to this problem. Jim2439

03-11-2009, 04:17 PM	#2 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,202 OS: vista	Re: DVD Drive Problems hi and welcome i found this which indicates a card reader http://support.microsoft.com/kb/942682/en-us?sd=gn which seems odd but if you have one then i suppose it could be possible the uninstall i think would be the device rather than the driver then a reboot and windows will reinstall and this has worked for others

03-12-2009, 02:39 PM	#3 (permalink)
Jim2439 Registered User Join Date: Mar 2009 Posts: 2 OS: Windows Vista Home Premium 32 bit	Re: DVD Drive Problems Thanks. It looks like this may be the answer since the error messages listed in the Microsoft memo are identical to mine. I've sent for the hotfix but haven't received it yet. It this fails I just may have a hardward problem. Jim2439

03-12-2009, 04:01 PM	#4 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,202 OS: vista	Re: DVD Drive Problems hi you could try going to device manager and uninstall the driver or the device and reboot windows will reinstall this may sort it

03-13-2009, 02:32 AM	#5 (permalink)
Pete.Mauss Registered User Join Date: Mar 2009 Posts: 6 OS: VISTA	Re: DVD Drive Problems That sounds like anti-piracy software kicking in, to me. I used Hewlet Packard Lightscribe DVD RW to back up my HP TX2000 partition, alright. I have never been able to view a prerecorded, Hollywood DVD on a PC because anti-piracy software blocked it. Sure, on a DVD player I could. Some Rewritable CD's and DVD's made by Sony failed on me also, but Fuji and Memorex (who DO NOT own 1/4 of the global entertainment/Hollywood franchise as Sony does) also always worked fine. Try a different brand of recordable DVD. Also avoid using Windows Media Player to record anything because it has DRM (digital rights management) which Apple.com is at war with, and has apparently prevailed thanks to Steve's Job. Albest, =Pete Mauss, ars longa, vitas brevis .. Last edited by Pete.Mauss; 03-13-2009 at 02:38 AM.

03-13-2009, 05:01 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,702 OS: win 7 32x 64x rtm	Re: DVD Drive Problems this is supposed to be fixed in sp1 have you installed it __________________