need help with my DVD+/-R/W/RAM / CD-R/W drive

AJWamser · 01-06-2009, 10:09 PM

OK heres the story, I got this video game (LOTRO) for X-mas, brought it home, put disc 1 in my PC, and it creaked and squeaked a couple times, then nothing, it won't recognize the disc in the tray. So I put in disc 2, this time it spun and read it but didnt play it, all it did was offer me the option of looking at the files on that disc.
then i put in a regular dvd and an old game that used to work on the PC, and it did the same thing as with disc 1

my question is if there is some easy way out of this, or do i need a new drive?

by the way my PC is an E-machines with Vista model No. T5254

**BCCOMP** · 01-07-2009, 02:14 AM

HI,
See if this helps:
http://support.microsoft.com/kb/929461
Delete the UPPER/LOWER Filters

Bill

AJWamser · 01-07-2009, 10:08 PM

thank you, but that didn't work
any other ideas?

**BCCOMP** · 01-08-2009, 02:09 AM

Do you have any errors in the Device Manager (yellow !)
Do you see the DVD-Rom in My Computer?
Will the disc open in My Computer?
Bill

AJWamser · 01-08-2009, 03:45 PM

no no and no

**BCCOMP** · 01-08-2009, 08:47 PM

Does the BIOS detect the DVD-Rom?
Bill

AJWamser · 01-08-2009, 09:13 PM

how do i check for that?

**BCCOMP** · 01-09-2009, 02:21 PM

To enter the BIOS reboot the system
On the splash screen you should see hit F1, F2, ESC, DEL or similar to enter setup (Bios).
http://www.techsupportforum.com/cont...e/Tips/48.html

AJWamser · 01-10-2009, 01:31 PM

ok i got into the BIOS, and the dvd rom drive brand and type name, was under [cd-rom] on the list.

**BCCOMP** · 01-10-2009, 04:29 PM

HI,
If you have no errors in the Device Manager
Deleted the Upper/lower filters
Uninstalled and Reinstalled the drivers and programs
Checked or replaced the IDE/SATA cable connections.

Have you checked for a FIRMWARE update?
What is the make and model of this DVD/CD-ROM?

The only other thing I can think of is a faulty DVD/CD-Rom.
Bill

01-06-2009, 10:09 PM	#1 (permalink)
AJWamser Registered User Join Date: Jan 2009 Posts: 5 OS: windows vista	need help with my DVD+/-R/W/RAM / CD-R/W drive OK heres the story, I got this video game (LOTRO) for X-mas, brought it home, put disc 1 in my PC, and it creaked and squeaked a couple times, then nothing, it won't recognize the disc in the tray. So I put in disc 2, this time it spun and read it but didnt play it, all it did was offer me the option of looking at the files on that disc. then i put in a regular dvd and an old game that used to work on the PC, and it did the same thing as with disc 1 my question is if there is some easy way out of this, or do i need a new drive? by the way my PC is an E-machines with Vista model No. T5254 Last edited by AJWamser; 01-06-2009 at 10:19 PM.

01-07-2009, 02:14 AM	#2 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,044 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: need help with my DVD+/-R/W/RAM / CD-R/W drive HI, See if this helps: http://support.microsoft.com/kb/929461 Delete the UPPER/LOWER Filters Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

01-07-2009, 10:08 PM	#3 (permalink)
AJWamser Registered User Join Date: Jan 2009 Posts: 5 OS: windows vista	Re: need help with my DVD+/-R/W/RAM / CD-R/W drive thank you, but that didn't work any other ideas?

01-08-2009, 02:09 AM	#4 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,044 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: need help with my DVD+/-R/W/RAM / CD-R/W drive Do you have any errors in the Device Manager (yellow !) Do you see the DVD-Rom in My Computer? Will the disc open in My Computer? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

01-08-2009, 03:45 PM	#5 (permalink)
AJWamser Registered User Join Date: Jan 2009 Posts: 5 OS: windows vista	Re: need help with my DVD+/-R/W/RAM / CD-R/W drive no no and no

01-08-2009, 08:47 PM	#6 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,044 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: need help with my DVD+/-R/W/RAM / CD-R/W drive Does the BIOS detect the DVD-Rom? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

01-08-2009, 09:13 PM	#7 (permalink)
AJWamser Registered User Join Date: Jan 2009 Posts: 5 OS: windows vista	Re: need help with my DVD+/-R/W/RAM / CD-R/W drive how do i check for that?

01-09-2009, 02:21 PM	#8 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,044 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: need help with my DVD+/-R/W/RAM / CD-R/W drive To enter the BIOS reboot the system On the splash screen you should see hit F1, F2, ESC, DEL or similar to enter setup (Bios). http://www.techsupportforum.com/cont...e/Tips/48.html __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

01-10-2009, 01:31 PM	#9 (permalink)
AJWamser Registered User Join Date: Jan 2009 Posts: 5 OS: windows vista	Re: need help with my DVD+/-R/W/RAM / CD-R/W drive ok i got into the BIOS, and the dvd rom drive brand and type name, was under [cd-rom] on the list.

01-10-2009, 04:29 PM	#10 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,044 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: need help with my DVD+/-R/W/RAM / CD-R/W drive HI, If you have no errors in the Device Manager Deleted the Upper/lower filters Uninstalled and Reinstalled the drivers and programs Checked or replaced the IDE/SATA cable connections. Have you checked for a FIRMWARE update? What is the make and model of this DVD/CD-ROM? The only other thing I can think of is a faulty DVD/CD-Rom. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan