[SOLVED] nonrecognition of DVD drive

nedrod · 11-15-2008, 04:31 PM

I have two DVD drives. One, a Samsung Writemaster SATA drive is not being recognized. It does not show up in the BIOS even though I have physically uninstalled and reinstalled it. The other, a Memorex 16x DDL-IN, does not recognize DVD media. Both music and data CD's seem to be ok. I attempted to use the remedy found on another thread re: a registry edit fix (deleting UpperFilters and the LowerFilters). However, when I went to the registry, neither of those subkeys were present. Is there something else you can suggest? I sure would appreciate it. Thanks

dai · 11-15-2008, 08:59 PM

set the sata to run as ide in the bios
for the second
is there any yellow alonside it's listing in the device manager
do you have a dvd software player

nedrod · 11-16-2008, 06:32 AM

No, the device manager indicates no problem and troubleshooting says the same.

dai · 11-16-2008, 06:05 PM

what about the software player

nedrod · 11-16-2008, 09:59 PM

It is definitely a DVD player/recorder. The SATA problem turned out to be a bad cable.

dai · 11-17-2008, 08:13 AM

[It is definitely a DVD player/recorder.]
that's the hardware
you need a software player
http://www.videolan.org/vlc/download-windows.html

nedrod · 11-18-2008, 08:22 AM

I'm sorry, I misunderstood. I do have software players. VLC is one. The problem is that the drive does not recognize the DVD media. Even when I start a player and attempt to start from that, I get a message that there is no disc in the drive and to insert a disc.

Snic · 11-18-2008, 11:12 AM

Did you ever get a solution?
I have an external LG dvdram GSA-E60L it used to work on my laptop and desktop (both on XP). When I moved and plugged it back in it didn’t. I tried to uninstall the drive then reinstall (on both), didn’t work. Sent it back to LG they sent a new one, doesn’t work. Sent that back, they sent a new one, still doesn’t work. I have tried it on 3 computers. Each time it labels it a DvdRam, uses shows in device drivers as a CD/DVD with regular Cdrom drivers. When I insert a disc it doesn’t auto play, when I open the drive in DVD software it asks to insert disc. In My Computer/Explorer, if I open/explore it is an empty page. Please help it used to work and now the new replacements (same type of drive) don’t work.

dai · 11-18-2008, 05:44 PM

if you have a program that creates a virtual drive it can cause the problem

nedrod · 11-19-2008, 02:42 PM

I finally took the drive to friend and installed it into his machine. Same thing happens so our best guess is that the laser is bad and I'll have to replace the unit. I was fooled since both problems happened at the same time. Thank you for all the help.

11-15-2008, 04:31 PM	#1 (permalink)
nedrod Registered User Join Date: Mar 2008 Posts: 5 OS: xp	[SOLVED] nonrecognition of DVD drive I have two DVD drives. One, a Samsung Writemaster SATA drive is not being recognized. It does not show up in the BIOS even though I have physically uninstalled and reinstalled it. The other, a Memorex 16x DDL-IN, does not recognize DVD media. Both music and data CD's seem to be ok. I attempted to use the remedy found on another thread re: a registry edit fix (deleting UpperFilters and the LowerFilters). However, when I went to the registry, neither of those subkeys were present. Is there something else you can suggest? I sure would appreciate it. Thanks

11-15-2008, 08:59 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,599 OS: vista 32x 64x ultimate retail	Re: nonrecognition of DVD drive set the sata to run as ide in the bios for the second is there any yellow alonside it's listing in the device manager do you have a dvd software player __________________

11-16-2008, 06:32 AM	#3 (permalink)
nedrod Registered User Join Date: Mar 2008 Posts: 5 OS: xp	Re: nonrecognition of DVD drive No, the device manager indicates no problem and troubleshooting says the same.

11-16-2008, 06:05 PM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,599 OS: vista 32x 64x ultimate retail	Re: nonrecognition of DVD drive what about the software player __________________

11-16-2008, 09:59 PM	#5 (permalink)
nedrod Registered User Join Date: Mar 2008 Posts: 5 OS: xp	Re: nonrecognition of DVD drive It is definitely a DVD player/recorder. The SATA problem turned out to be a bad cable.

11-17-2008, 08:13 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,599 OS: vista 32x 64x ultimate retail	Re: nonrecognition of DVD drive [It is definitely a DVD player/recorder.] that's the hardware you need a software player http://www.videolan.org/vlc/download-windows.html __________________

11-18-2008, 08:22 AM	#7 (permalink)
nedrod Registered User Join Date: Mar 2008 Posts: 5 OS: xp	Re: nonrecognition of DVD drive I'm sorry, I misunderstood. I do have software players. VLC is one. The problem is that the drive does not recognize the DVD media. Even when I start a player and attempt to start from that, I get a message that there is no disc in the drive and to insert a disc.

11-18-2008, 11:12 AM	#8 (permalink)
Snic Registered User Join Date: Nov 2008 Posts: 2 OS: xp	Re: nonrecognition of DVD drive Did you ever get a solution? I have an external LG dvdram GSA-E60L it used to work on my laptop and desktop (both on XP). When I moved and plugged it back in it didn’t. I tried to uninstall the drive then reinstall (on both), didn’t work. Sent it back to LG they sent a new one, doesn’t work. Sent that back, they sent a new one, still doesn’t work. I have tried it on 3 computers. Each time it labels it a DvdRam, uses shows in device drivers as a CD/DVD with regular Cdrom drivers. When I insert a disc it doesn’t auto play, when I open the drive in DVD software it asks to insert disc. In My Computer/Explorer, if I open/explore it is an empty page. Please help it used to work and now the new replacements (same type of drive) don’t work.

11-18-2008, 05:44 PM	#9 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,599 OS: vista 32x 64x ultimate retail	Re: nonrecognition of DVD drive if you have a program that creates a virtual drive it can cause the problem __________________

11-19-2008, 02:42 PM	#10 (permalink)
nedrod Registered User Join Date: Mar 2008 Posts: 5 OS: xp	Re: nonrecognition of DVD drive I finally took the drive to friend and installed it into his machine. Same thing happens so our best guess is that the laser is bad and I'll have to replace the unit. I was fooled since both problems happened at the same time. Thank you for all the help.