highnshy

Ok so I have troubleshot the crap out of this one lol...someone pls help me.
I can play music cd's with no problem but as soon as I put in a dvd it tells me there is no disc in drive. It is a LG super multi....HL.DT.ST DVD GSA H22N(hope that helps) i have tried to play in wmp and cyberlink DVD and both dont pick up the dvd. I just dont know to do pls help me

mike2020learnin

Hello ,

have you done this ?

Step 1: Start Registry Editor
Click Start, click Run, type regedit, and then click OK. Registry Editor starts.
Step 2: Delete the UpperFilters registry entry

1.In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2.Expand SYSTEM, and then expand CurrentControlSet.
3.Expand Control, and then expand Class.
4.Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5.In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.
6.On the Edit menu, click Delete.
7.When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note Do not exit Registry Editor. You must have this program for the next step.
Step 3: Delete the LowerFilters registry entry

1.In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2.Expand SYSTEM, and then expand CurrentControlSet.
3.Expand Control, and then expand Class.
4.Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5.In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.
6.On the Edit menu, click Delete.
7.When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
Are you sure you want to delete this value?The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
8.Exit Registry Editor

highnshy

Yes I have done this and still nothing.

mike2020learnin

Hello ,

you may need to go to the manufacturer of the cd rom & update the firmware !

have you done this ?

if it is a store bought pc as in (dell / hp / ect...) you may have to go to their site and get the specifid firmware from them

highnshy

No I have not done this and it was a pc giving to me from a online college.. so I dont know where to start.... I have contacted the school and they tell me that the drive should be working. and that was the end of our contact lol.

mike2020learnin

okay

the cd rom is a (LG) logitech

follow links

http://www.logitech.com/index.cfm/su...oads/&cl=us,en

or

http://www.logitech.com/index.cfm/su...oads/&cl=us,en

highnshy

ok I may be slow on this one lol but I dont see what type of product i should be looking for.. I tried looking for cd rom is this not correct?

mike2020learnin

Hello ,

just a sec , i will help more with this

mike2020learnin

Hello ,

follow this link

http://us.lgservice.com/index_b2c.jsp

it is a program from LG to auto update your software & firm ware for you player

highnshy

ok its been updated and still wont read dvd in drive..

highnshy

Could my issue have something to do with the fact that my system is a OEM?

mike2020learnin

Hello ,

no thats not the issue

okay now are the dvd's protected ? copy righted ? scratched up really bad ?

okay how about the settings for the players ?

like in wmp you may need to go into options and set it to play all file types for some players will take the right for wmp to play them type of players

also check the dvd settings to see if they are set to default or been modifyed

also as a thought / try removing the cd rom from the system and then starting the system so it will see that there is no device installed / then reinstalling it

highnshy

Ok I will remove the drive tonight when the kids are in bed lol....and I will let you know how it goes.

highnshy

I removed the drive and started the system...No pop up came on regarding it missing. but it wasnt an option in my computer. I then reinstalled the drive and nothing. It just became my d drive in my computer again. no pop up for new hardware. Ferther more it still wont read dvd's.

mike2020learnin

Hello ,

the only thing that i can think of is that the cd-rom is failing and certain parts of it just wont work any more

stop & think it came frome a college and those cd-roms get beat up pretty bad

how old is the computer ?

what department did it come from

the good thing is cd-roms are cheap a dvd player or even a dvd burner will only cost you about $30 to $50 depending on the manufacturer

here is a link to see the prices

http://www.tigerdirect.com/applicati...CD-DVD-Burners

other then doing a remote connect to remove the filters

hope this helps

dai

can you try the drive on another computer to check it

highnshy

Well Im glad Im not the only one that cant figure this one out lol...I guess I will just try to buy a new one.. Thanks for all your help tho.

mike2020learnin

Hello ,

sorry for not getting back sooner

Michigan has been going thry major storms

and i would try what (dai) seggusted

for if you have a friend that will let you install it into their pc for a few moment to check it abilities just to make sure

sliped my mind on this methode of testing

highnshy

ok Mike I will see what I can do and get back to ya lol.

mike2020learnin

Hello ,

so hows it working out ??