[SOLVED] Samsung SH-S202N DVD Writer problem

karyo · 08-03-2008, 01:55 PM

I have the following problem with this DVD writer. It seems to install normally in Windows (XP pro SP3), but when I open my computer I see only DVD-RAM drive. I can see the drive in Bios and in device manager, but it doesn't work.

I tried to flash the firmware couple of times, but that did not help.

I don't know what to do next? Any ideas?

Houndog777 · 08-03-2008, 11:30 PM

Do you mean it doesn't read or write discs?

Go here, and try this solution from Microsoft..........
http://support.microsoft.com/kb/314060/
Download the Guided Help and restart after completion.

karyo · 08-04-2008, 09:03 AM

Yes. It does not read or write. When I insert a cd or dvd it does nothing. When I open the drive from My computer, the drive opens and shows as a blank cd.

I tried your solution, but I had no Upperfilters or Lowerfilters in regedit under that section.

More ideas?

dai · 08-04-2008, 11:15 AM

uninstall the drive from the device manager and reboot

karyo · 08-04-2008, 01:21 PM

I have now tried this. Did not work.

More background info.

I have Asus A8n SLI Deluxe motherboard. I upgraded bios to latest version just to be sure. Did not help. I have also upgraded the firmware on the DVD drive. Did not help.

I have tried the drive on several different IDE cables. No difference. The drive is set to Primary IDE / Master. I have also tried Secondary IDE / master. My hard drives are SATA drives so the DVD drive is only one in IDE cable.

After all these changes I also uninstalled the driver, scanned for changes and/or rebooted.

I have also googled the problem and it seems there are others with the same problem so it's probably not faulty hardware.

Man my head hurts... argh... wish plug & play wasn't fantasy... really... *sigh*

EDIT: Also after I unistalled the driver, I did a registry cleanup to delete any unnecessary entries... did not help.

karyo · 08-04-2008, 01:32 PM

Just to lighten my load: a little joke... Why do people have forums such as this?

Because...

This troubleshooter is unable to solve your problem.
You have run into a problem that this troubleshooter cannot help you solve. For additional Windows resources, click Start, point to All Programs, and then click Windows Update.

x Okay, I'll try to get help elsewhere.

Well I knew Windows troubleshooter is useless... but I had to try. I'm desperate!!!! Sad, really...

Houndog777 · 08-04-2008, 02:12 PM

Hi Karyo,
Has the drive ever worked normally?
Is it an 80-pin Double Eide Cable you are using? (If using a Single Eide Cable the jumpers should be Slave)

When these problems started, had you just installed any other hardware or cd/dvd software?
Did the problems begin at the same time as you installed SP3 for XP?
Are you using any drive emulators, like daemon tools etc?

Have you tried a System File Checker?

karyo · 08-04-2008, 02:25 PM

No. I have been trying to install this. I did not install any other hardware at this time. I did remove one hard disk though.

I'm not using drive emulators.

I tried System File Checker... first thing it does is... please insert Windows xp CD! (the irony)

I did install SP3 a while ago. So it prolly doesn't relate to this although I could imagine that the tendrils of that package have long reach...

Cable is 80-pin cable (blue, grey and black attachments), but I now tried to put it in slave mode just to be sure. No effect.

Houndog777 · 08-04-2008, 02:56 PM

Are you using RAID or AHCI or IDE for the SATA drives?

karyo · 08-04-2008, 03:18 PM

No. I have two independent sata drives. I don't know what AHCI is so I'm guessing no. IDE for SATA? No.

System check completed with old drive. No changes.

Houndog777 · 08-04-2008, 04:13 PM

Hi, again
When I say Sata Ide I mean there are usually options in BIOS for how you want your drives to operate, in AHCI, RAID or IDE Mode.

Could you try something for me? Move the jumper on your DVD Drive to Cable Select (CS), attach the drive to the middle connector on the cable and connect it to the primary ide socket on the board.

Houndog777 · 08-04-2008, 04:16 PM

You could also have a browse through this.....
http://vip.asus.com/forum/topic.aspx...uxe&board_id=1

karyo · 08-04-2008, 04:49 PM

IDE mode. I don't see AHCI even mentioned in the MB manual. MB also has separate SATA plugs for RAID drives.

I changed the jumper setting and the cable is as you suggested.

No changes... frustrating.

I browsed MB forums for one year... did not have similar problems mentioned there.

Hmmm... back to square one.

Houndog777 · 08-04-2008, 04:51 PM

Do you have a spare CD or DVD drive you could install, just to see if they work with the current config?

karyo · 08-05-2008, 11:25 AM

Yes I have and I now tried. My old drive works with the current config.

I have been swapping emails with Samsung tech support. We shall see if they have any ideas. If not... I'm going to return this problem package back to the store. I'm beginning to think that there is something technically wrong with the drive.

Houndog777 · 08-05-2008, 01:49 PM

Does sound like faulty drive IMHO.

karyo · 08-06-2008, 03:27 AM

Problem solved. Samsung tech support concluded after seeing this thread, that the drive is defected.

Thank you very much for your help on this problem.

08-03-2008, 01:55 PM	#1 (permalink)
karyo Registered User Join Date: Aug 2008 Posts: 9 OS: xp pro sp3	[SOLVED] Samsung SH-S202N DVD Writer problem I have the following problem with this DVD writer. It seems to install normally in Windows (XP pro SP3), but when I open my computer I see only DVD-RAM drive. I can see the drive in Bios and in device manager, but it doesn't work. I tried to flash the firmware couple of times, but that did not help. I don't know what to do next? Any ideas?

08-03-2008, 11:30 PM	#2 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Samsung SH-S202N DVD Writer problem Do you mean it doesn't read or write discs? Go here, and try this solution from Microsoft.......... http://support.microsoft.com/kb/314060/ Download the Guided Help and restart after completion.

08-04-2008, 09:03 AM	#3 (permalink)
karyo Registered User Join Date: Aug 2008 Posts: 9 OS: xp pro sp3	Re: Samsung SH-S202N DVD Writer problem Yes. It does not read or write. When I insert a cd or dvd it does nothing. When I open the drive from My computer, the drive opens and shows as a blank cd. I tried your solution, but I had no Upperfilters or Lowerfilters in regedit under that section. More ideas?

08-04-2008, 11:15 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,634 OS: win 7 32x 64x rtm	Re: Samsung SH-S202N DVD Writer problem uninstall the drive from the device manager and reboot __________________

08-04-2008, 01:21 PM	#5 (permalink)
karyo Registered User Join Date: Aug 2008 Posts: 9 OS: xp pro sp3	Re: Samsung SH-S202N DVD Writer problem I have now tried this. Did not work. More background info. I have Asus A8n SLI Deluxe motherboard. I upgraded bios to latest version just to be sure. Did not help. I have also upgraded the firmware on the DVD drive. Did not help. I have tried the drive on several different IDE cables. No difference. The drive is set to Primary IDE / Master. I have also tried Secondary IDE / master. My hard drives are SATA drives so the DVD drive is only one in IDE cable. After all these changes I also uninstalled the driver, scanned for changes and/or rebooted. I have also googled the problem and it seems there are others with the same problem so it's probably not faulty hardware. Man my head hurts... argh... wish plug & play wasn't fantasy... really... sigh EDIT: Also after I unistalled the driver, I did a registry cleanup to delete any unnecessary entries... did not help. Last edited by karyo; 08-04-2008 at 01:22 PM.

08-04-2008, 01:32 PM	#6 (permalink)
karyo Registered User Join Date: Aug 2008 Posts: 9 OS: xp pro sp3	Re: Samsung SH-S202N DVD Writer problem Just to lighten my load: a little joke... Why do people have forums such as this? Because... This troubleshooter is unable to solve your problem. You have run into a problem that this troubleshooter cannot help you solve. For additional Windows resources, click Start, point to All Programs, and then click Windows Update. x Okay, I'll try to get help elsewhere. Well I knew Windows troubleshooter is useless... but I had to try. I'm desperate!!!! Sad, really...

08-04-2008, 02:12 PM	#7 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Samsung SH-S202N DVD Writer problem Hi Karyo, Has the drive ever worked normally? Is it an 80-pin Double Eide Cable you are using? (If using a Single Eide Cable the jumpers should be Slave) When these problems started, had you just installed any other hardware or cd/dvd software? Did the problems begin at the same time as you installed SP3 for XP? Are you using any drive emulators, like daemon tools etc? Have you tried a System File Checker? Last edited by Houndog777; 08-04-2008 at 02:13 PM. Reason: Usual spelling

08-04-2008, 02:25 PM	#8 (permalink)
karyo Registered User Join Date: Aug 2008 Posts: 9 OS: xp pro sp3	Re: Samsung SH-S202N DVD Writer problem No. I have been trying to install this. I did not install any other hardware at this time. I did remove one hard disk though. I'm not using drive emulators. I tried System File Checker... first thing it does is... please insert Windows xp CD! (the irony) I did install SP3 a while ago. So it prolly doesn't relate to this although I could imagine that the tendrils of that package have long reach... Cable is 80-pin cable (blue, grey and black attachments), but I now tried to put it in slave mode just to be sure. No effect.

08-04-2008, 02:56 PM	#9 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Samsung SH-S202N DVD Writer problem Are you using RAID or AHCI or IDE for the SATA drives?

08-04-2008, 03:18 PM	#10 (permalink)
karyo Registered User Join Date: Aug 2008 Posts: 9 OS: xp pro sp3	Re: Samsung SH-S202N DVD Writer problem No. I have two independent sata drives. I don't know what AHCI is so I'm guessing no. IDE for SATA? No. System check completed with old drive. No changes. Last edited by karyo; 08-04-2008 at 03:35 PM.

08-04-2008, 04:13 PM	#11 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Samsung SH-S202N DVD Writer problem Hi, again When I say Sata Ide I mean there are usually options in BIOS for how you want your drives to operate, in AHCI, RAID or IDE Mode. Could you try something for me? Move the jumper on your DVD Drive to Cable Select (CS), attach the drive to the middle connector on the cable and connect it to the primary ide socket on the board.

08-04-2008, 04:16 PM	#12 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Samsung SH-S202N DVD Writer problem You could also have a browse through this..... http://vip.asus.com/forum/topic.aspx...uxe&board_id=1

08-04-2008, 04:49 PM	#13 (permalink)
karyo Registered User Join Date: Aug 2008 Posts: 9 OS: xp pro sp3	Re: Samsung SH-S202N DVD Writer problem IDE mode. I don't see AHCI even mentioned in the MB manual. MB also has separate SATA plugs for RAID drives. I changed the jumper setting and the cable is as you suggested. No changes... frustrating. I browsed MB forums for one year... did not have similar problems mentioned there. Hmmm... back to square one.

08-04-2008, 04:51 PM	#14 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Samsung SH-S202N DVD Writer problem Do you have a spare CD or DVD drive you could install, just to see if they work with the current config?

08-05-2008, 11:25 AM	#15 (permalink)
karyo Registered User Join Date: Aug 2008 Posts: 9 OS: xp pro sp3	Re: Samsung SH-S202N DVD Writer problem Yes I have and I now tried. My old drive works with the current config. I have been swapping emails with Samsung tech support. We shall see if they have any ideas. If not... I'm going to return this problem package back to the store. I'm beginning to think that there is something technically wrong with the drive.

08-05-2008, 01:49 PM	#16 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Samsung SH-S202N DVD Writer problem Does sound like faulty drive IMHO.

08-06-2008, 03:27 AM	#17 (permalink)
karyo Registered User Join Date: Aug 2008 Posts: 9 OS: xp pro sp3	Re: [SOLVED] Samsung SH-S202N DVD Writer problem Problem solved. Samsung tech support concluded after seeing this thread, that the drive is defected. Thank you very much for your help on this problem.