Burning problems to dvd+tw disks

jhb1 · 07-23-2008, 01:12 PM

I have a HP DVD Writer 1040i and it came with Nero 7 and it supports dvd+- rw disk but everytime i try to make a data disk to any dvd+rw disk it always tells me burn failed after it starts. I have contacted Nero Support and they said i needed to upgrade so they sent me the upgrade and i installed it after they told me what to do and it still won't burn. I can burn disk to dvd-r or +r disk but nothing else and i contacted HP about the problem since the drive is only 96 days old but they will not reply back to no emails and when i called they said they could not hear me over the phone so i beleive they are just doing that to keep me from returning the drive to them to check out. Is there anyone that could tell me what the problem is cause i am tired of emailing and can't get my work done.

Houndog777 · 07-26-2008, 02:21 AM

Hi. try this solution from Microsoft.......
http://support.microsoft.com/kb/314060/
Use the Guided Help.

(You may need to reinstall Nero after completion.)

jhb1 · 07-26-2008, 10:39 AM

I tried what it said on the microsoft page but it still does the same thing. My dvd +- writer will read and record on dvd/r's but not on dvd/rw's and this drive says it does support dvd+-/rw disk but it's a lie. I'm fixing to format my HD today and i will try it again to see if it works this time being freash and hope it will work.

Houndog777 · 07-26-2008, 04:35 PM

Hi,
Uninstall the drive completely. Disconnect it from the motherboard and power supply.
Restart your pc without it and clean your hard drive and registry.
This free program will help you, and it offers to back-up the registry before cleaning so remember to accept the back-up..........
http://www.filehippo.com/download_ccleaner/

Restart after cleaning, let windows load properly then Shut-Down.

With the machine off and unpugged, install your CD/DVD Drive once again and boot the pc.

jhb1 · 07-27-2008, 03:02 PM

Quote:

Originally Posted by Houndog777

Hi,
Uninstall the drive completely. Disconnect it from the motherboard and power supply.
Restart your pc without it and clean your hard drive and registry.
This free program will help you, and it offers to back-up the registry before cleaning so remember to accept the back-up..........
http://www.filehippo.com/download_ccleaner/

Restart after cleaning, let windows load properly then Shut-Down.

With the machine off and unpugged, install your CD/DVD Drive once again and boot the pc.

Quote:

Thanks i did just that today and i formated my HD and it still does the same old thing, nothing for dvd+rw disk. HP will not respond back to me after they ask for a copy of my proof of buying it for some reason unless they are going to send me another drive but i know they won't and Nero gave up cause they said it wasn't in there software but i know it's some wheres that something is very wrong so i guess i will just give up and not but another HP brand again. Thanks for your reply and help and have a rest of a nice Sunday.

Houndog777 · 07-27-2008, 04:01 PM

Hi, if you reformatted the hard drive AND physically reinstalled the Drive, then the obvious conclusion must be it's faulty.
http://www.misco.co.uk/applications/...ELAID=84127425
The only other diagnostic you could possibly carry out is installing it in another system to see if it works.
A Firmware update may solve the problem, but they are risky. You need to know what you're doing and of course there has to be an update available.

jhb1 · 07-28-2008, 08:14 AM

Quote:

Originally Posted by Houndog777

Hi, if you reformatted the hard drive AND physically reinstalled the Drive, then the obvious conclusion must be it's faulty.
http://www.misco.co.uk/applications/...ELAID=84127425
The only other diagnostic you could possibly carry out is installing it in another system to see if it works.
A Firmware update may solve the problem, but they are risky. You need to know what you're doing and of course there has to be an update available.

Quote:

I have tried it in another computer and still no burn on a dvd+rw disk. nero sent me an upgrade and i deleted every files on this thing and install the newer update and still the same. No i will not buy another HP product at all and i had a chance last Friday to buy a computer off this person and it was a HP just for 25.00 cause he just got a new one and it alone was just 13 months old with a 200gb hd and 1 gig of memory and it ran good and i know i should have gotten it and use the parts but i was a fool but it was an HP so i stopped right there. Thinks for you help.

Houndog777 · 07-28-2008, 09:00 AM

Hey, all isn't lost just yet.
You could try a Firmware update.
Look on the HP Website first....
http://h10025.www1.hp.com/ewfrf/wc/p...&lang=en&cc=us

But I'd keep calling them for a replacement. It's only 100 days old ffs!

jhb1 · 07-28-2008, 10:04 AM

Quote:

Originally Posted by Houndog777

Hey, all isn't lost just yet.
You could try a Firmware update.
Look on the HP Website first....
http://h10025.www1.hp.com/ewfrf/wc/p...&lang=en&cc=us

But I'd keep calling them for a replacement. It's only 100 days old ffs!

Quote:

Thanks but there isn't any firmware update for this dvd writer. That was what Nero and HP ask me to do the first time and i checked that before they wrote back. Every time i made a call to HP they told me they could not hear me and sometimes they said i was breaking up and for me to call back at a later time and i have done made 15 calls to HP and every time it's the same old thing. I just will not buy anymore HP products at all and i could have at the time i got this writer Liteon cheaper and it had everything this HP does and yesterday i checked and they had a samsung that writes everything just for 79.97 and if the store would take this thing back i would get the samsung for sure. I have tried everything in the book to get it to write to my dvd+rw's and i have used 30 of them and they just will not work even the ones i paid 59.99 for 100 of them on sale. Got to go mow a yard now in this HOT weather and i will come back and try and do something to get it to work and call HP again.

Houndog777 · 07-29-2008, 04:23 PM

Write a letter of complaint and send it by Registered Mail to "the Manager" at HP. You'll get your money back. Works every time.

jhb1 · 07-30-2008, 07:15 AM

Quote:

Originally Posted by Houndog777

Write a letter of complaint and send it by Registered Mail to "the Manager" at HP. You'll get your money back. Works every time.

Quote:

Thanks i will try that this week and if i do not hear from them within 90 days they will receive a N_ _ _ _ letter from me that is for sure. thanks and have a nice day and a better tomorrow.

07-23-2008, 01:12 PM	#1 (permalink)
jhb1 Registered User Join Date: Jul 2008 Posts: 6 OS: xp	Burning problems to dvd+tw disks I have a HP DVD Writer 1040i and it came with Nero 7 and it supports dvd+- rw disk but everytime i try to make a data disk to any dvd+rw disk it always tells me burn failed after it starts. I have contacted Nero Support and they said i needed to upgrade so they sent me the upgrade and i installed it after they told me what to do and it still won't burn. I can burn disk to dvd-r or +r disk but nothing else and i contacted HP about the problem since the drive is only 96 days old but they will not reply back to no emails and when i called they said they could not hear me over the phone so i beleive they are just doing that to keep me from returning the drive to them to check out. Is there anyone that could tell me what the problem is cause i am tired of emailing and can't get my work done. Last edited by jhb1 : 07-23-2008 at 01:13 PM. Reason: Added

07-26-2008, 02:21 AM	#2 (permalink)
Houndog777 Tech Hardware TEam Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Burning problems to dvd+tw disks Hi. try this solution from Microsoft....... http://support.microsoft.com/kb/314060/ Use the Guided Help. (You may need to reinstall Nero after completion.) __________________ Last edited by Houndog777 : 07-26-2008 at 02:29 AM. Reason: Add

07-26-2008, 10:39 AM	#3 (permalink)
jhb1 Registered User Join Date: Jul 2008 Posts: 6 OS: xp	Re: Burning problems to dvd+tw disks I tried what it said on the microsoft page but it still does the same thing. My dvd +- writer will read and record on dvd/r's but not on dvd/rw's and this drive says it does support dvd+-/rw disk but it's a lie. I'm fixing to format my HD today and i will try it again to see if it works this time being freash and hope it will work.

07-26-2008, 04:35 PM	#4 (permalink)
Houndog777 Tech Hardware TEam Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Burning problems to dvd+tw disks Hi, Uninstall the drive completely. Disconnect it from the motherboard and power supply. Restart your pc without it and clean your hard drive and registry. This free program will help you, and it offers to back-up the registry before cleaning so remember to accept the back-up.......... http://www.filehippo.com/download_ccleaner/ Restart after cleaning, let windows load properly then Shut-Down. With the machine off and unpugged, install your CD/DVD Drive once again and boot the pc. __________________

07-27-2008, 04:01 PM	#6 (permalink)
Houndog777 Tech Hardware TEam Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Burning problems to dvd+tw disks Hi, if you reformatted the hard drive AND physically reinstalled the Drive, then the obvious conclusion must be it's faulty. http://www.misco.co.uk/applications/...ELAID=84127425 The only other diagnostic you could possibly carry out is installing it in another system to see if it works. A Firmware update may solve the problem, but they are risky. You need to know what you're doing and of course there has to be an update available. __________________

07-28-2008, 09:00 AM	#8 (permalink)
Houndog777 Tech Hardware TEam Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Burning problems to dvd+tw disks Hey, all isn't lost just yet. You could try a Firmware update. Look on the HP Website first.... http://h10025.www1.hp.com/ewfrf/wc/p...&lang=en&cc=us But I'd keep calling them for a replacement. It's only 100 days old ffs! __________________

07-29-2008, 04:23 PM	#10 (permalink)
Houndog777 Tech Hardware TEam Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Burning problems to dvd+tw disks Write a letter of complaint and send it by Registered Mail to "the Manager" at HP. You'll get your money back. Works every time. __________________