CD/DVDs won't read

aemerson511 · 07-14-2008, 08:59 AM

Hi, i'm running an HP media center pc, and my TSSTcorp CD/DVDW ts-h552l drive decided not to read discs anymore. When i went into device manager, no errors appeared. So my question is, why won't my computer read the discs? any help is appreciated

dai · 07-14-2008, 10:16 AM

remove the upper and lower filters
scroll down to how here
http://support.microsoft.com/?scid=k...060&x=12&y=13#

aemerson511 · 07-14-2008, 11:41 PM

okay i'll try that in a bit, but the drive does show up, and no error message appears. it just doesn't read. a little green light shows up when it is reading something, and that appears, but just nothing happens.

mommabear · 07-15-2008, 11:07 AM

Check to see if you've gone into PIO mode.

http://forum.digital-digest.com/showthread.php?t=61905

aemerson511 · 07-15-2008, 04:34 PM

okay i went into that and found that i had 3 of each kind of IDE channel.

and when i went into their properties, this is what i found. should i go through with the tutorial? i don't want to mess anything up.

aemerson511 · 07-15-2008, 05:32 PM

the top ones are primary and the bottom are the secondary. i didn't realize you couldn't see until just now

dai · 07-15-2008, 10:59 PM

they are ok have you done the filters

aemerson511 · 07-17-2008, 10:55 AM

yeah i just did that, and it detected a few errors, but no dice. is there anything else i can do?

dai · 07-17-2008, 07:30 PM

uninstall the cd/dvd from the device manager and reboot
if still no good uninstall and reinstall your burning software
if still no joy
try the drive on another computer,if the problem is replicated,try cleaning the laser or replace the drive

aemerson511 · 07-29-2008, 07:06 PM

i still have nothing. how would i clean the laser? i'm guessing that's the problem, because it acts like it is reading as it shows the green lights on it.

aemerson511 · 07-29-2008, 08:10 PM

well i just tried it in safe mode and got the same result

dai · 07-30-2008, 12:42 AM

get a laser cleaning disk or popen the drive and clean it manually

James_D · 08-29-2008, 12:39 PM

Quote:

Originally Posted by aemerson511

Hi, i'm running an HP media center pc, and my TSSTcorp CD/DVDW ts-h552l drive decided not to read discs anymore. When i went into device manager, no errors appeared. So my question is, why won't my computer read the discs? any help is appreciated

I have the same issue with the same TS-H552L drive. For some reason it's able to Lightscribe discs, but it won't read CD-Rom's, DVD's or CD's. As soon as you put a disc in the drive, the green light on the drive flashes and then just stops. When you go to My Computer, the icon doesn't show that there's a disc in the drive. I'm beyond frustrated with this POS.

07-14-2008, 08:59 AM	#1 (permalink)
aemerson511 Registered User Join Date: Jun 2008 Posts: 9 OS: windows xp sp2	CD/DVDs won't read Hi, i'm running an HP media center pc, and my TSSTcorp CD/DVDW ts-h552l drive decided not to read discs anymore. When i went into device manager, no errors appeared. So my question is, why won't my computer read the discs? any help is appreciated Last edited by aemerson511 : 07-14-2008 at 09:00 AM.

07-14-2008, 10:16 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 42,243 OS: vista 32x ultimate retail	Re: CD/DVDs won't read remove the upper and lower filters scroll down to how here http://support.microsoft.com/?scid=k...060&x=12&y=13# __________________

07-14-2008, 11:41 PM	#3 (permalink)
aemerson511 Registered User Join Date: Jun 2008 Posts: 9 OS: windows xp sp2	Re: CD/DVDs won't read okay i'll try that in a bit, but the drive does show up, and no error message appears. it just doesn't read. a little green light shows up when it is reading something, and that appears, but just nothing happens.

07-15-2008, 11:07 AM	#4 (permalink)
mommabear Registered User Join Date: Apr 2008 Posts: 348 OS: XP Home Sp2	Re: CD/DVDs won't read Check to see if you've gone into PIO mode. http://forum.digital-digest.com/showthread.php?t=61905 __________________ YES WE CAN!

07-15-2008, 04:34 PM	#5 (permalink)
aemerson511 Registered User Join Date: Jun 2008 Posts: 9 OS: windows xp sp2	Re: CD/DVDs won't read okay i went into that and found that i had 3 of each kind of IDE channel. and when i went into their properties, this is what i found. should i go through with the tutorial? i don't want to mess anything up.

07-15-2008, 05:32 PM	#6 (permalink)
aemerson511 Registered User Join Date: Jun 2008 Posts: 9 OS: windows xp sp2	Re: CD/DVDs won't read the top ones are primary and the bottom are the secondary. i didn't realize you couldn't see until just now

07-15-2008, 10:59 PM	#7 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 42,243 OS: vista 32x ultimate retail	Re: CD/DVDs won't read they are ok have you done the filters __________________

07-17-2008, 10:55 AM	#8 (permalink)
aemerson511 Registered User Join Date: Jun 2008 Posts: 9 OS: windows xp sp2	Re: CD/DVDs won't read yeah i just did that, and it detected a few errors, but no dice. is there anything else i can do?

07-17-2008, 07:30 PM	#9 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 42,243 OS: vista 32x ultimate retail	Re: CD/DVDs won't read uninstall the cd/dvd from the device manager and reboot if still no good uninstall and reinstall your burning software if still no joy try the drive on another computer,if the problem is replicated,try cleaning the laser or replace the drive __________________

07-29-2008, 07:06 PM	#10 (permalink)
aemerson511 Registered User Join Date: Jun 2008 Posts: 9 OS: windows xp sp2	Re: CD/DVDs won't read i still have nothing. how would i clean the laser? i'm guessing that's the problem, because it acts like it is reading as it shows the green lights on it.

07-29-2008, 08:10 PM	#11 (permalink)
aemerson511 Registered User Join Date: Jun 2008 Posts: 9 OS: windows xp sp2	Re: CD/DVDs won't read well i just tried it in safe mode and got the same result

07-30-2008, 12:42 AM	#12 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 42,243 OS: vista 32x ultimate retail	Re: CD/DVDs won't read get a laser cleaning disk or popen the drive and clean it manually __________________