failure of cd/dvd drives

brian_buttery · 07-08-2008, 05:47 PM

My 2 drives have stopped working. They are TSSTcorp CD/DVDW TS-H652L and ASUS DVD-E616A. I am using XP SP3, but the problem started while I was on SP2. I tried using System Restore - but that is not working either!
I have also tried un-installing and re-installing without success.
According to the Device Manager: A driver (service) for this device has been disabled. An alternate driver may be providing this funcionality (code 32).
The driver listed (for both drives) is Microsoft 5.1.2535.0 dated 01/07/2001, and under Details the File version is given as:
5.1.2600.2180(xpsp_sp2_rtm.040803-2158).
Any ideas?

joe84 · 07-10-2008, 11:08 PM

I am having the same problem with the same driver.
In my case I cannot access any removable media drives: dvd, cd, 3 1/2 floppy !
joe84

dai · 07-11-2008, 05:27 AM

remove the upper and lower filters
scroll down to how here
http://support.microsoft.com/?scid=k...060&x=12&y=13#
and check they are not disabled in services

joe84 · 07-11-2008, 04:45 PM

I have seen that page and used the guided help a couple of days ago.
It did not fix the problem.
I used regedit this time and their are no filters listed under that class!

Thank you for responding
Joe84

dai · 07-12-2008, 12:42 AM

did you check in services

joe84 · 07-14-2008, 08:18 AM

cdrom and flpydisk are listed under services.
each has an enum entry containing a few items.
i don't know which one in particular i should look at or what to change it to.

joe84

dai · 07-14-2008, 08:31 AM

from memory i think it is imapi service

xray69 · 07-19-2008, 04:56 PM

dai
is there a reason why i cant read your answers?

07-08-2008, 05:47 PM	#1 (permalink)
brian_buttery Registered User Join Date: Jul 2008 Posts: 1 OS: xp sp3	failure of cd/dvd drives My 2 drives have stopped working. They are TSSTcorp CD/DVDW TS-H652L and ASUS DVD-E616A. I am using XP SP3, but the problem started while I was on SP2. I tried using System Restore - but that is not working either! I have also tried un-installing and re-installing without success. According to the Device Manager: A driver (service) for this device has been disabled. An alternate driver may be providing this funcionality (code 32). The driver listed (for both drives) is Microsoft 5.1.2535.0 dated 01/07/2001, and under Details the File version is given as: 5.1.2600.2180(xpsp_sp2_rtm.040803-2158). Any ideas?

07-10-2008, 11:08 PM	#2 (permalink)
joe84 Registered User Join Date: Jul 2008 Location: Canada Posts: 3 OS: XP pro Sp2 was Sp3 but removed it	Re: failure of cd/dvd drives I am having the same problem with the same driver. In my case I cannot access any removable media drives: dvd, cd, 3 1/2 floppy ! joe84

07-11-2008, 05:27 AM	#3 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 41,801 OS: vista 32x ultimate retail	Re: failure of cd/dvd drives remove the upper and lower filters scroll down to how here http://support.microsoft.com/?scid=k...060&x=12&y=13# and check they are not disabled in services __________________

07-11-2008, 04:45 PM	#4 (permalink)
joe84 Registered User Join Date: Jul 2008 Location: Canada Posts: 3 OS: XP pro Sp2 was Sp3 but removed it	Re: failure of cd/dvd drives I have seen that page and used the guided help a couple of days ago. It did not fix the problem. I used regedit this time and their are no filters listed under that class! Thank you for responding Joe84

07-12-2008, 12:42 AM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 41,801 OS: vista 32x ultimate retail	Re: failure of cd/dvd drives did you check in services __________________

07-14-2008, 08:18 AM	#6 (permalink)
joe84 Registered User Join Date: Jul 2008 Location: Canada Posts: 3 OS: XP pro Sp2 was Sp3 but removed it	Re: failure of cd/dvd drives cdrom and flpydisk are listed under services. each has an enum entry containing a few items. i don't know which one in particular i should look at or what to change it to. joe84

07-14-2008, 08:31 AM	#7 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 41,801 OS: vista 32x ultimate retail	Re: failure of cd/dvd drives from memory i think it is imapi service __________________

07-19-2008, 04:56 PM	#8 (permalink)
xray69 Registered User Join Date: Jul 2008 Posts: 2 OS: xp sp2	Re: failure of cd/dvd drives dai is there a reason why i cant read your answers?