External Hard Drive Problem

Nic2k83 · 07-06-2008, 04:18 AM

Hello,

I'm new here, but seeking some advice as to why my western digital hard drive has suddenly stopped working.
I have a laptop running windows xp service pack 3, its about 2 years old.
My hard drive is a western digital model number WD2500C035 160GB.
It has worked perfectly for over a year but last week my computer crashed whilist the drive was connected via the USB and now every time I plug it in the laptop will not recognise it.
The drive still switches on ok and makes all the usual noises internally, but the drive does not "autoplay" when switched on.
Its drive letter is Z but when I click on my computer its no longer there.
I've tried it in another laptop (a newer one) but all it does is crash the computer to which you try to connect it to.
The hard drive only really contains all my itunes music, which is now quite annoying because i can't update my itunes library.
Really don't want to lose all this data, so any advice would be greatly appreciated.

Thank you,
Nick.

vladimirb · 07-06-2008, 04:57 AM

Hey mate,
can you see HDD in Disk Management???
Replace USB cable that connects HDD and laptop...
Report back please...

Nic2k83 · 07-06-2008, 05:18 AM

Hello

I'm not familiar with disk management but I have managed to access it.
Yes it's present in disk management and says that the status is "healthy".

I right clicked the drive and selected "explore" but the following error occured:

Z:\ is not accessible.
The request could not be performed because of an I/O device error.

What does this mean?

Also I have tried replacing the USB cable but unfortunately it's not a part that i can seem to get hold of.

07-06-2008, 04:18 AM	#1 (permalink)
Nic2k83 Registered User Join Date: Jul 2008 Location: Coventry, West Midlands Posts: 2 OS: Windows XP Service Pack 3	External Hard Drive Problem Hello, I'm new here, but seeking some advice as to why my western digital hard drive has suddenly stopped working. I have a laptop running windows xp service pack 3, its about 2 years old. My hard drive is a western digital model number WD2500C035 160GB. It has worked perfectly for over a year but last week my computer crashed whilist the drive was connected via the USB and now every time I plug it in the laptop will not recognise it. The drive still switches on ok and makes all the usual noises internally, but the drive does not "autoplay" when switched on. Its drive letter is Z but when I click on my computer its no longer there. I've tried it in another laptop (a newer one) but all it does is crash the computer to which you try to connect it to. The hard drive only really contains all my itunes music, which is now quite annoying because i can't update my itunes library. Really don't want to lose all this data, so any advice would be greatly appreciated. Thank you, Nick.

07-06-2008, 04:57 AM	#2 (permalink)
vladimirb Hardware Team Tech Join Date: Mar 2008 Location: Banja Luka, Bosnia and Herzegovina Posts: 1,451 OS: xp pro sp3, Server 2003 My System	Re: External Hard Drive Problem Hey mate, can you see HDD in Disk Management??? Replace USB cable that connects HDD and laptop... Report back please... __________________ Realm: Bronze Dragonflight - EU Undead Rogue --- Level 70 --- Spec: Combat Orc Shaman --- Level 70 --- Spec: Elemental Tauren Warrior --- Level 70 --- Spec: Protection Troll Priest --- Level 62 --- Spec: Shadow

07-06-2008, 05:18 AM	#3 (permalink)
Nic2k83 Registered User Join Date: Jul 2008 Location: Coventry, West Midlands Posts: 2 OS: Windows XP Service Pack 3	Re: External Hard Drive Problem Hello I'm not familiar with disk management but I have managed to access it. Yes it's present in disk management and says that the status is "healthy". I right clicked the drive and selected "explore" but the following error occured: Z:\ is not accessible. The request could not be performed because of an I/O device error. What does this mean? Also I have tried replacing the USB cable but unfortunately it's not a part that i can seem to get hold of.