cd-rom & dvd rom

Jacob Judy · 06-01-2008, 07:33 PM

I have a Dell Dimension E310 and operate on Windows xp (service pack 3). I download a lot of music and recently my cd-rom & dvd-rom drives have not been recognizing any audio cd that I put in them. I can no longer burn music onto cds. I have updated windows, tried several different brands of cds, checked in device manager and it says that these devices are working properly. What else do you recommend I do to try to fix this problem?..

**BCCOMP** · 06-01-2008, 08:20 PM

Hi,
Welcome to the TSF.
Have you tried this:
http://support.microsoft.com/kb/314060/EN-US/
Just be carefull and follow the directions!
Bill

Jacob Judy · 06-04-2008, 08:02 PM

Thanks for the advice but I can access my drive through "my computer" and I am not recieving any of those messages. I believe my drives are simply not recognizing when there are disks in them. It will continually say please insert a disk, when I already have on in the drive. If you think your suggestion would still be the remedy then I will still try it.

**BCCOMP** · 06-05-2008, 06:20 AM

Hi,
Cleaning of the upper and lower filters may help in either case.
This link may better suit your problem:
http://support.microsoft.com/default...;EN-US;Q316529
Did you have this issue before you installed SP3?
Bill

06-01-2008, 07:33 PM	#1 (permalink)
Jacob Judy Registered User Join Date: Jun 2008 Location: VA Posts: 2 OS: xp service pack 3	cd-rom & dvd rom I have a Dell Dimension E310 and operate on Windows xp (service pack 3). I download a lot of music and recently my cd-rom & dvd-rom drives have not been recognizing any audio cd that I put in them. I can no longer burn music onto cds. I have updated windows, tried several different brands of cds, checked in device manager and it says that these devices are working properly. What else do you recommend I do to try to fix this problem?..

06-01-2008, 08:20 PM	#2 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,009 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: cd-rom & dvd rom Hi, Welcome to the TSF. Have you tried this: http://support.microsoft.com/kb/314060/EN-US/ Just be carefull and follow the directions! Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

06-04-2008, 08:02 PM	#3 (permalink)
Jacob Judy Registered User Join Date: Jun 2008 Location: VA Posts: 2 OS: xp service pack 3	Re: cd-rom & dvd rom Thanks for the advice but I can access my drive through "my computer" and I am not recieving any of those messages. I believe my drives are simply not recognizing when there are disks in them. It will continually say please insert a disk, when I already have on in the drive. If you think your suggestion would still be the remedy then I will still try it.

06-05-2008, 06:20 AM	#4 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,009 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: cd-rom & dvd rom Hi, Cleaning of the upper and lower filters may help in either case. This link may better suit your problem: http://support.microsoft.com/default...;EN-US;Q316529 Did you have this issue before you installed SP3? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan