ccastian

I have an HP desktop model #A320N somehow when I use WMP its asking me to connect burner and restart, it never did this before. When I look under my computer it only shows DVD Drive (E:). I worked with HP tech support they had me do something and now both my drives are not running, usually when you put in the CD you can hear it run but nothing happens. Help.

dai

remove the upper and lower filters
http://support.microsoft.com/?scid=k...060&x=12&y=13#

ccastian

Ok I tried that and got a message the upper filters and lower filters registry values that can cause CD access problems do no exist on your computer. Click Help and Support on your computer for additional support options.

Is there anything else I can try?

dai

can you see the drives listed in the bios if not try a new 80 wire ide cable on them

ccastian

I'm sorry...but how do I check for the drives in the bios and if they are not there how do I do the next step? Sorry I'm clueless when it comes to this. :)

dai

look on the first page in the bios
you just uplug the old cable and plug in the new
blue plug to the m/b
grey plug to the slave drive
black plug to the master drive

ccastian

Ok I dnt know if this might help figure out what the problem is but in the BIOS It shows
1st channel device 0= ST3120025A
1st channel device 1= none
2nd channel device 0=DX-DVDR100
2nd channel device 1= (Samsung CD-R/RWSW.

dai

are they both listed in the device manager

ccastian

In device manager under DVD/CD-ROM drives it only shows DX-DVDR100.

dai

try switching the cdrw to master and dvd reader to slave
are they both listed in disk mangement

ccastian

Ok how do I switch the cdrw to master and dvd reader to slave
and where do I go to see if they are both listed in disk mangement?

dai

you just pull them out change the jumper on the back
cd to master
dvd to slave
put the cd back on the end black plug
put the dvd back using the grey plug
to get to disk management
control panel/admin tools/computer management/disk management

ccastian

Ok so now I switched the plugs and I think some wires got disconnected and not sure where to put them back in. There are two black wires, one yellow and one red with a white connector that has P8 on it, where does this go or is this suppose to be disconnected cuz there is another set of wires that has P7 that was already disconnected went I opened it.

dai

http://www.playtool.com/pages/psucon...onnectors.html
you are describeing a molex power plug that goes into the drives
it is usual to have spare plugs that are not connected that are there for future upgrading
your drive requires
power plug
data cable

ccastian

Ok so I switched them. In disk management
Disk 0 shows Basic 111.78 GB Online next to it it has
HP_Discovery (D:) 5.56 GB FAT32 Healthy and next to that is has HP_Pavilion (C:) 106.22 GB NTFS Healthy (Systems) not sure if this is the info your looking for in disk management.

dai

it's not showing either there check the connections
http://freepctech.com/pc/001/install..._devices.shtml

ccastian

I checked the connections. Under my computer when I right click on DVD Drive (E) and go to properties there is no recording tab. Isn't there suppose to be one?