love2cats

When we put a CD-R in it shows a little disc with an hour glass on the desktop. When we click on the drive it says, "please insert disc" as if there is not one in there already. It does not matter if it is a blank disc or one with something on it. I really need to get these to work so I can back up files and save files on a disc. Could someone please help me? System Manufacturer MEDIONPC
System Model MS-6743
My OS is Microsoft Windows XP Home Edition
Version:5.1.2600 Service Pack: 2.0 I have never installed or replaced any drivers.

chauffeur2

Hi love2cats, Welcome to TSF!

There are a couple of ways that might help you with this issue.

Method One: Remove the registry entry

Warning: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system.

Please Note: If you had installed multiple CD-writing software products on your computer, you need to uninstall the software products before you remove the registry keys.

1. Click Start, and then click Run.

2. In the Open box, type regedit, and then click OK.

3. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}

4. On the File menu, click Export.

5. In the File name box, type savedkey, and then click Save.

6. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.

Note: If this data type is missing, go to Method 2.

7. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.

8. Quit Registry Editor, and then restart the computer.


Method 2: Replace the existing driver


1. Click Start, and then click Control Panel.

2. If Control Panel is in Category view, click Performance and Maintenance, and then click System.

If Control Panel is in Classic view, double-click System.

3. On the Hardware tab, click Device Manager.

4. Click the drive with the question mark (?) next to it.

5. On the Action menu, click Uninstall. When you are prompted to confirm the removal, click OK.

6. Repeat steps 4 through 5 for any other drives with question marks.

7. On the Action Menu, click Scan for hardware changes.

Close all windows and reboot the computer.

Please give these two methods a try and post back with the results.

Kind Regards,

love2cats

The top drive is DVD RW. It will not recognize or play any type of disc. The bottom drive is DVD ROM. It will play an audio CD. It played an old Family Values Tour CD .It will play a commercially recorded CD. It played or opened up a disc I had for a free 1175 hours AOL disc. It will not recognize a blank/empty CD-R.

dai

the dvd rom will only play disks
did you do the filters
did the dvdrw work before
can you see both drives listed correctly in the bios
are you using an 80 wire ide cable on the drives

love2cats

the dvd rom will only play disks
did you do the filters
did the dvdrw work before
can you see both drives listed correctly in the bios
are you using an 80 wire ide cable on the drives

Thank you for taking the time to reply to my post. The DVD RW makes sounds like it is trying to start spinning. I don't really have the money to buy a replacement drive and I wouldn't know how to put it in anyway. Co you have a suggestion about what kind of external burner I might look for on ebay?

The dvdw used to work. I haven't done anything with filters. I don't even know what that means. I don't know what the bios is. I don't know about the size of the cable. Both drives are listed on the device mgr. It says they are both working. I am sorry I don't know much about computers. I realize that makes it very difficult to help me. I really appreciate you trying.

ThorXP

What burner software are you using Roxio, Nero etc.?

Did you go thru what chauffeur2 in post #2 asked you to do?