ksingleton1236@

I am having a very similar problem to SivaSeraphim but with a DH18A3P. Will only read/burn DVD R now but previously had no problems. (O/S Vista). I have checked that UDMA is enabled. Tried to contact Lite-on but no response. Please help!!

dai

check for a firmware update

ksingleton1236@

Thanks for reply but Lite only list a DH18A4P..difference? Back to square one cause Lite Support dont rush to give you any support. Have not responded to two requests in two days.

dai

DH18A3P everything is in thai that comes up on a search the only english one lists it as dvdr+
i canot find that model listed in any of a dozen sites that carry liteon firmware or 3rd party firmware
have a look at the label on the actual drive to see if there is more information on the drive model

ksingleton1236@

Thanks. You mean on the front of the drawer? It says DVD+R DL as well as DVD Multi Recorder. Yes I live in Bangkok but come from Perth - say hello to WA for me!

ksingleton1236@

I have just recieved this email response from ODD (LiteOn support):
"Sorry we don`t have firmware for update this model." (DH18A3P)

thanks
Kim

dai

my wifes thai
try removing the upper and lower filters
http://support.microsoft.com/kb/929461
try a different brand of disks,usually liteon's are the easiest to find help for that's why i prefer them

ksingleton1236@

Thai wife.......guess thats why you have name Dai?

Tried to remove filters but cant see them:

[ATTACH]26323

Also tried the DevCon program to find filters but couldnt work out how to change the dir part??

Tried some different discs as suggested:

Locally bought DVD movies- yes will read
Locally bought music CD's- will not read
Princo CD-R's (previously burned this drive)- will not read
Princo CD-R's (previously burned by another PC)- will not read
Princo CD-R's (new, blank) - will not read
Angter CD-R's (previously burned this drive)- will not read
Neon CD-R's (previously burned this drive) - will not read
Monarch CD-R's (previously burned by another) - will not read
Princo CD-RW's (previously burned this drive)- will not read
Princo CD-RW's (new, blank) - will not read
Princo DVD-RW's (previously burned this drive)- yes will read
Princo DVD-R's (previously burned this drive)- yes will read
Princo DVD-R's (new, blank)- yes will read
Post Office CD-R's (new, blank)* - will not read
Imation DVD+RW's (new,blank)*- (will read & burn but not on player)

*these last two came from Oz.

Not a big choice of blanks in my area...everybody seems to use Princo.

I'm at your mercy
Kim

Attached Files

registry.doc (121.0 KB, 6 views)

dai

dai welsh for david = lazy typist
i think it needs the firmware update
scroll down to the bottom here to request firmware
http://tdb.rpc1.org/

ksingleton1236@

G'day Dai,
I have tried that firmware request site you suggested but they say my email address is banned??? Puzzling as I have never used that site before nor been banned from anywhere including my mother in law's. Have emailed them and await reply.

Lite-on support says there is no update for that model.

I have also put out feelers on other sites (CD freaks etc.)

I am not very computer literate so am puzzled as to why an update. Does it wear out or something?

thanks
Kim

dai

the firmware update enables more brands of disks to be compliant
i've run into the email banning before,it will be the isp or the mail program you use not you personally
try another email account from a different source
it sounds like it was not a general release model from liteon,probably a oem with no support from liteon and the oem responsible
i think you will probably end up replaceing it

ksingleton1236@

Ok, if thats the case I dont see how a firmware update would make a difference as it cant read CDR's that it had read/burnt previously.

This unit is less than 6 months old and still under warranty but I dont want to go slogging the PC around huge Bangkok and/or do without it for any length of time. I think it might be cheaper and easier to go to the local whizzbang shop and get them to replace the drive. Can you make any recommendations (I use CDR, CDRW, DVDR, DVDRW).

Before I do that, and after reading a lot of posts, I now wonder if it may be important to inform you that I have had a few other programmes (Nero 7 etc) in/uninstalled over the past months (lots of reasons). I just dont want to replace the drive unless I'm pretty sure the problem is in the drive and not the softwear/computer and thus have a repeat of the problem.

I miss Mrs Mac's giant sausage rolls'
Thanks so much for your help
Kim

dai

try removing the upper and lower filters
http://support.microsoft.com/kb/929461
try a new cable on the drive
i use
liteon
pioneer
asus drives
i avoid lg drives
try deepburner
http://www.download.com/DeepBurner-F...-10250994.html
if you load incd with nero it can cause problems

ksingleton1236@

If you go back a couple of posts you will see I tried to remove filters but could not see them...sent you a copy of the directory even - no response? .

incd ? what is it, how do I remove it, please provide some details?

deepburner? cant see how can burn if dont even read??

Bought some new discs today Sony CD_RW ...spat em out! TDK DVD-R ...W.Exlporer could not read but Windows Media Pl could??

many thanks
Kim

ksingleton1236@

Just googled incd..no I def have not d/l such a program unless it comes incl. with Nero 7.

dai

if what you sent is the reg doc in post 8 i could not open it,i have not seen anything else
incd is part of nero,there were that many problems with it i think they stopped the auto instll with ver.6
run
sfc /scannow
have you tried a new 80 wire ide cable on the drive

ksingleton1236@

here is the regedit dir again

Attached Files

RegDir.doc (121.0 KB, 2 views)

ksingleton1236@

searched sfc/scannow (and sfc /scannow as your quote) as per techspot procedure 29745 and search results showed no results.

Most of the stuff seems to talk about XP but I have Vista Ultimate O/S and Office 2000 proffessional.

No not changed cable yet.

ksingleton1236@

This afternoon I found a systems diagnostics report in my download fiolder. Makes no mention of sfc/scannow but is this what you were asking for. It is too large for your reply post..how can I get it to you as you cant open my word attachments?

here is some of it.

Also did a virus scan (AVG) and shows "ntoskrnl. exe" with comment "change"..? Is this relevant?

regards
Kim


System Diagnostics Report

Computer: KIM-PC
Collected: 13 April 2008 07:42:57
Duration: 67 Seconds


Diagnostic Results

Warnings

Informational

Severity: Information
Warning: The "Graphics" rating for the system is poor and may be the cause of performance problems. Disabling Desktop Composition or reducing screen resolution may improve graphical performance. If the problem continues the display adapter may need an updated driver or may need to be upgraded.
Related: Performance Diagnosis

Basic System Checks

Tests Result Description
OS Checks Passed Checks for attributes of the operating system
Test Groups Tests Failed Description
OS Version Check 1 0 Passed


Disk Checks Passed Checks for disk status
Test Groups Tests Failed Description
SMART Predict Failure Check 1 0 Passed
Logical Disk Dirty Bit Check 1 0 Passed
Free Disk Space Available C: 1 0 Drive C: has 58% free disk space [11680 MB]
Free Disk Space Available D: 1 0 Drive D: has 37% free disk space [20339 MB]


Security Center Tests Passed Checks for state of Security Center related information.
Test Groups Tests Failed Description
Check that Anti-Spyware Product is up-to-date. 1 0 Passed
Check for Anti-Spyware Product that is enabled. 1 0 Passed
Check that Anti-Virus Product is up-to-date. 1 0 Passed
Check for Anti-Virus Product with on access scanning enabled. 1 0 Passed
User Account Control Enabled Check 1 0 Passed
Windows Update Enabled Check 1 0 Passed


System Service Checks Passed Checks for state of system services
Test Groups Tests Failed Description
Abnormally Terminated Services Check 1 0 Passed
Workstation Service Check 1 0 Passed


Hardware Device and Driver Checks Passed Survey of Windows Management Infrastructure supported devices.
Test Groups Tests Failed Description
Controller Device Configured Fail Count 21 0 Controller devices.
Controller Device Status Fail Count 21 0 Controller devices.
Cooling Configured Fail Count 0 0 Cooling devices.
Cooling Status Fail Count 0 0 Cooling devices.
Input Configured Fail Count 2 0 Input devices.
Input Status Fail Count 2 0 Input devices.
Memory Device Configured Fail Count 90 0 Memory devices.
Memory Device Status Fail Count 90 0 Memory devices.
Motherboard Device Configured Fail Count 13 0 Motherboard devices.
Motherboard Device Status Fail Count 13 0 Motherboard devices.
Network Configured Fail Count 11 0 Network devices.
Network Status Fail Count 11 0 Network devices.
Port Device Configured Fail Count 60 0 Port devices.
Port Device Status Fail Count 60 0 Port devices.
Power Device Configured Fail Count 0 0 Power devices.
Power Device Status Fail Count 0 0 Power devices.
Printing Device Configured Fail Count 4 0 Printing devices.
Printing Device Status Fail Count 4 0 Printing devices.
Storage Device Configured Fail Count 6 0 Storage devices.
Storage Device Status Fail Count 6 0 Storage devices.
Video Device Configured Fail Count 2 0 Video devices.
Video Device Status Fail Count 2 0 Video devices.
PlugAndPlay Device Configured Fail Count 145 0 PlugAndPlay devices.
PlugAndPlay Device Status Fail Count 145 0 PlugAndPlay devices.




Performance

Resouce Overview

Component Status Utilization Details
CPU Normal 39 % Normal CPU load.
Network Idle 1 % Busiest network adapter is less than 15%. Nic Realtek RTL8169_8110 Family PCI Gigabit Ethernet NIC [NDIS 6.0] using 688,328 bits and has 100,000,000 bits capacity.
Disk Idle 28 /sec Disk I/O is less than 100 (read/write) per second on disk 0. Reads 13.2/sec + Writes 15.2/sec
Memory Normal 48 % 501 MB Available.


Software Configuration

OS Checks

Operating System Information Top: of 2

Query Query Result
root\cimv2:SELECT * FROM Win32_OperatingSystem 0x0
Returned Objects
Win32_OperatingSystem=@
Property Value
BootDevice \Device\HarddiskVolume1
BuildNumber 6000
BuildType Multiprocessor Free
Caption Microsoft® Windows Vista™ Ultimate
CodeSet 1252
CountryCode 61
CSCreationClassName Win32_ComputerSystem
CSName KIM-PC
CurrentTimeZone 420
DataExecutionPrevention_32BitApplications True -1
DataExecutionPrevention_Available True -1
DataExecutionPrevention_Drivers True -1
DataExecutionPrevention_SupportPolicy 2
Debug False 0
Description
Distributed 0
EncryptionLevel 256
ForegroundApplicationBoost 2
FreePhysicalMemory 525612
FreeSpaceInPagingFiles 962724
FreeVirtualMemory 1441368
InstallDate 20071126081116.000000+420
LastBootUpTime 20080413005502.500000+420
LocalDateTime 20080413074259.350000+420
Locale 0c09
Manufacturer Microsoft Corporation
MaxNumberOfProcesses -1
MaxProcessMemorySize 2097024
Name Microsoft® Windows Vista™ Ultimate |D:\Windows|\Device\Harddisk0\Partition2
NumberOfLicensedUsers 0
NumberOfProcesses 50
NumberOfUsers 3
OperatingSystemSKU 1
Organization
OSArchitecture 32-bit
OSLanguage 1033
OSProductSuite 256
OSType 18
PAEEnabled -1
Primary True -1
ProductType 1
QuantumLength 1
QuantumType 1
RegisteredUser Kim
SerialNumber 89580-OEM-7332132-00141
ServicePackMajorVersion 0
ServicePackMinorVersion 0
SizeStoredInPagingFiles 1288064
Status OK
SuiteMask 272
SystemDevice \Device\HarddiskVolume2
SystemDirectory D:\Windows\system32
SystemDrive D:
TotalVirtualMemorySize 2225676
TotalVisibleMemorySize 980864
Version 6.0.6000
WindowsDirectory D:\Windows




root\cimv2:SELECT * FROM Win32_ComputerSystem 0x0
Returned Objects
Win32_ComputerSystem.Name="KIM-PC"
Property Value
AdminPasswordStatus 3
AutomaticManagedPagefile True -1
AutomaticResetBootOption True -1
AutomaticResetCapability True -1
BootROMSupported True -1
BootupState Normal boot
Caption KIM-PC
ChassisBootupState 3
CurrentTimeZone 420
Description AT/AT COMPATIBLE
DNSHostName Kim-PC
Domain WORKGROUP
DomainRole 0
EnableDaylightSavingsTime True -1
FrontPanelResetStatus 3
InfraredSupported False 0
KeyboardPasswordStatus 3
Manufacturer System manufacturer
Model System Product Name
Name KIM-PC
NetworkServerModeEnabled True -1
NumberOfLogicalProcessors 1
NumberOfProcessors 1
PartOfDomain False 0
PauseAfterReset -1
PCSystemType 1
PowerOnPasswordStatus 3
PowerState 0
PowerSupplyState 3
PrimaryOwnerName Kim
ResetCapability 1
ResetCount -1
ResetLimit -1
Status OK
SystemType X86-based PC
ThermalState 3
TotalPhysicalMemory 1004404736
UserName Kim-PC\Kim
WakeUpType 6
Workgroup WORKGROUP






Security Center Information

Anti-Spyware Information Top: of 1

Query Query Result
root\SecurityCenter:SELECT * FROM AntiSpywareProduct 0x0
Returned Objects
AntiSpywareProduct.instanceGuid="{D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}"
Property Value
companyName Microsoft Corporation
displayName Windows Defender
instanceGuid {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
productEnabled True -1
productUptoDate True -1
versionNumber 1.1.1505.0





Anti-Virus Information Top: of 1

Query Query Result
root\SecurityCenter:SELECT * FROM AntiVirusProduct 0x0
Returned Objects
AntiVirusProduct.instanceGuid="{41564737-3200-1071-989B-0000E87B4FB1}"
Property Value
companyName Grisoft
displayName AVG 7.5.518
instanceGuid {41564737-3200-1071-989B-0000E87B4FB1}
onAccessScanningEnabled True -1
pathToSignedProductExe D:\Program Files\Grisoft\AVG7\avgwsc.exe
productUptoDate True -1
versionNumber 7.5.518





Firewall Information Top: of 1

Query Query Result
root\SecurityCenter:SELECT * FROM FirewallProduct 0x0
Returned Objects



User Account Control Settings Top: of 1

Query Result
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA 0x0
Key Value Type Result
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA 1 4 0x0



Windows Update Settings Top: of 2

Query Result
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\\ 0x0
Key Value Type Result
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\SusClientId affec095-2bb0-4406-a89e-8dde7033bad6 1 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\SusClientIdValidation BAFQATIAMAAyADAAMgAwADIAMAAyADAAMgAwADUANgA1ADAAMwA4ADQANgAzADQAMwAwADMAMwA1AGEAMwA5ADMAMQAzADIAMwAxADUANAAzADgABgAb/I5hAg== 3 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\AUOptions 4 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\ScheduledInstallDay 0 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\ScheduledInstallTime 3 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\IncludeRecommendedUpdates 1 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\NextDetectionTime 2008-04-13 07:42:26 1 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\ScheduledInstallDate 2008-04-13 20:00:00 1 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\BalloonTime 2008-04-09 20:22:03 1 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\BalloonType 6 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\DownloadExpirationTime 2008-04-13 18:50:48 1 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect\LastSuccessTime 2008-04-12 11:28:11 1 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect\LastError 0 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download\LastSuccessTime 2008-04-11 18:49:15 1 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download\LastError 0 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install\LastSuccessTime 2008-04-11 18:50:34 1 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install\LastError 0 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS\UpdateCount 0 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\BatchFlushAge 29440 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\SamplingValue2 118 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\DefaultService 7971f918-a847-4430-9279-4a52d1efe18d 1 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d\AuthorizationCab tempauthcab.cab 1 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending\ValidatedPreWsus3RegistrationRequests 1 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\SelfUpdateStatus 0 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\ServerId 9482f4b4-e343-43b6-b170-9a65bc822c77 1 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\SetupHandlerUpdateId 61ca813a-7585-442e-a66b-b0d15ce6bdc0 1 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\UpdateSessionId -1 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\SelfupdateUnmanaged 0 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate\LastError 0 4 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate\LastSuccessTime 2007-11-25 11:53:42 1 0x0
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate\RebootFailCount 0 4 0x0

dai

is pnp enabled in the bios
i don't know why i cannot open the document,i only installed office to read a document a few days ago which it did
normally i have no use for it so i don't know if it is
something wrong with the document
or something wrong with office setup
it says your video drivers are out of date.i don't think that bares any relation to the problem
see if they can point you to firmware here,or firmware to cross flash
http://club.cdfreaks.com/f44/liteon-...ferrerid=65105