CD/DVD ROM not working

Techie19 · 02-10-2008, 12:05 AM

Hey there guys. I'm having a problem which started about one week ago. I have a Gateway CX210X Laptop. I'm having a problem where my cd/dvd drive is not being detected by the BIOS, neither is it listed under "My Computer" nor "Device Manager". I tried removing and re-inserting the drive to see if it was because it was not making good contact, but problem persists.

The drive open and closes, and the green light blinks, but still nothing. It actually makes a little bit of noise as if it wants to work or start up, but still nothing.

I'm really confused and puzzled. Some help will be greatly appreciated.

Zukasa · 02-10-2008, 12:11 AM

Maybe this is really basic, but if your optical drive is the kind with pins in the back, check that all the pins are straight and not bent. I know it sounds dumb, but it's happened to me multiple times.

Techie19 · 02-10-2008, 12:20 AM

It actually doesn't not sound dumb at all. But this drive doesn't have any pins in the back. Its hard to explain but the connection in the back of it can be compared to what the back of a SATA notebook hard drive looks like. Something similar.

Zukasa · 02-10-2008, 12:36 AM

You might want to try reseting the BIOS, but seeing how you have a notebook, I really have no idea on how to do that. Hopefully someone else with more experience can help.

Techie19 · 02-10-2008, 01:15 AM

After your last reply I went ahead and tried reseting the BIOS. I was able to reset the BIOS (removing CMOS battery for about one minute), but still nothing. That didn't seem to help. I'm starting to think that its the drive itself that is no good.

**bhahar84** · 02-11-2008, 02:10 PM

Hi Techie19!!

Did you install any hardware recently, especially a week ago, before you having this issue? Maybe printer, or scanner, or any other devices?

Techie19 · 02-12-2008, 12:01 AM

NO, I have not installed anything on the laptop. It is the same as when I got it.

**bhahar84** · 02-13-2008, 10:45 AM

Is your laptop still under warranty?

Techie19 · 02-14-2008, 08:32 AM

Unfortunately, NO. The warranty already expired on the laptop.

Techie19 · 02-15-2008, 12:01 PM

This is very weird and puzzling. Today I went and turned on the laptop. Guess what, a little icon in the taskbar poped up saying "new hardware found", it found the CDRW/DVD rom and installed it.

So as of rite now, the drive is working and my pc recognizes it; both under "my computer" and under "device manager".

I want to restart the laptop and enter the BIOS just to see if it's listed in the BIOS but im afraid that it will act up again. I'm crossing my fingers!

Techie19 · 02-15-2008, 08:10 PM

Shorty after posting my last comment, the CDRW/DVD Rom drive disappeared again from "my computer" and "device manager". I was going to reboot the notebook to see if the drive was listed on the BIOS, but before i was able to do so, as i said the drive was no longer there.

Any help would be greatly appreciated........................Im not sure if its the drive, the connection between mobo and drive, or WHAT?

P L E A S E>>>>>>H E L P................................

**bhahar84** · 02-16-2008, 09:57 PM

Hi Techie19

Sorry for the late reply. Can I know you did use the laptop using the battery, or the power supply from the wall outlet?

And how about the connection between the drive and laptop, trying to push the drive slighty into the laptop, see if the laptop detects the drive again

Techie19 · 02-18-2008, 07:31 PM

I have tried using the laptop with both power supply and battery, just battery, just power supply and its all the same. Im thinking that it is something like the connection on the motherboard because it will recognize the drive at times, whenever it feels like it.

I also tried pushing the drive in all the way, but its as far as it will go, and still nothing.

**bhahar84** · 02-18-2008, 11:30 PM

It detects sometimes and not detecting it sometimes? Is it detecting at random or at startup of the laptop then disappears?

Techie19 · 02-18-2008, 11:51 PM

It's detecting at random.

**bhahar84** · 02-19-2008, 10:46 AM

It might be the port issue then. Try to unplug the drive, and use it on other laptop.

And try to use other cd drive on this laptop, see if both ways working fine, or something wrong happen. We can detect whether the laptop is having a problem or the drive is

02-10-2008, 12:05 AM	#1 (permalink)
Techie19 Registered User Join Date: Feb 2008 Location: Elizabeth, NJ Posts: 250 OS: XP Media Center SP3 My System	CD/DVD ROM not working Hey there guys. I'm having a problem which started about one week ago. I have a Gateway CX210X Laptop. I'm having a problem where my cd/dvd drive is not being detected by the BIOS, neither is it listed under "My Computer" nor "Device Manager". I tried removing and re-inserting the drive to see if it was because it was not making good contact, but problem persists. The drive open and closes, and the green light blinks, but still nothing. It actually makes a little bit of noise as if it wants to work or start up, but still nothing. I'm really confused and puzzled. Some help will be greatly appreciated.

02-10-2008, 12:11 AM	#2 (permalink)
Zukasa Registered User Join Date: Jan 2008 Location: New York Posts: 14 OS: Windows Business SP1 My System	Re: CD/DVD ROM not working Maybe this is really basic, but if your optical drive is the kind with pins in the back, check that all the pins are straight and not bent. I know it sounds dumb, but it's happened to me multiple times.

02-10-2008, 12:20 AM	#3 (permalink)
Techie19 Registered User Join Date: Feb 2008 Location: Elizabeth, NJ Posts: 250 OS: XP Media Center SP3 My System	Re: CD/DVD ROM not working It actually doesn't not sound dumb at all. But this drive doesn't have any pins in the back. Its hard to explain but the connection in the back of it can be compared to what the back of a SATA notebook hard drive looks like. Something similar.

02-10-2008, 12:36 AM	#4 (permalink)
Zukasa Registered User Join Date: Jan 2008 Location: New York Posts: 14 OS: Windows Business SP1 My System	Re: CD/DVD ROM not working You might want to try reseting the BIOS, but seeing how you have a notebook, I really have no idea on how to do that. Hopefully someone else with more experience can help.

02-10-2008, 01:15 AM	#5 (permalink)
Techie19 Registered User Join Date: Feb 2008 Location: Elizabeth, NJ Posts: 250 OS: XP Media Center SP3 My System	Re: CD/DVD ROM not working After your last reply I went ahead and tried reseting the BIOS. I was able to reset the BIOS (removing CMOS battery for about one minute), but still nothing. That didn't seem to help. I'm starting to think that its the drive itself that is no good.

02-11-2008, 02:10 PM	#6 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: CD/DVD ROM not working Hi Techie19!! Did you install any hardware recently, especially a week ago, before you having this issue? Maybe printer, or scanner, or any other devices? __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]

02-12-2008, 12:01 AM	#7 (permalink)
Techie19 Registered User Join Date: Feb 2008 Location: Elizabeth, NJ Posts: 250 OS: XP Media Center SP3 My System	Re: CD/DVD ROM not working NO, I have not installed anything on the laptop. It is the same as when I got it.

02-13-2008, 10:45 AM	#8 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: CD/DVD ROM not working Is your laptop still under warranty? __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]

02-14-2008, 08:32 AM	#9 (permalink)
Techie19 Registered User Join Date: Feb 2008 Location: Elizabeth, NJ Posts: 250 OS: XP Media Center SP3 My System	Re: CD/DVD ROM not working Unfortunately, NO. The warranty already expired on the laptop.

02-15-2008, 12:01 PM	#10 (permalink)
Techie19 Registered User Join Date: Feb 2008 Location: Elizabeth, NJ Posts: 250 OS: XP Media Center SP3 My System	Re: CD/DVD ROM not working This is very weird and puzzling. Today I went and turned on the laptop. Guess what, a little icon in the taskbar poped up saying "new hardware found", it found the CDRW/DVD rom and installed it. So as of rite now, the drive is working and my pc recognizes it; both under "my computer" and under "device manager". I want to restart the laptop and enter the BIOS just to see if it's listed in the BIOS but im afraid that it will act up again. I'm crossing my fingers!

02-15-2008, 08:10 PM	#11 (permalink)
Techie19 Registered User Join Date: Feb 2008 Location: Elizabeth, NJ Posts: 250 OS: XP Media Center SP3 My System	Re: CD/DVD ROM not working Shorty after posting my last comment, the CDRW/DVD Rom drive disappeared again from "my computer" and "device manager". I was going to reboot the notebook to see if the drive was listed on the BIOS, but before i was able to do so, as i said the drive was no longer there. Any help would be greatly appreciated........................Im not sure if its the drive, the connection between mobo and drive, or WHAT? P L E A S E>>>>>>H E L P................................

02-16-2008, 09:57 PM	#12 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: CD/DVD ROM not working Hi Techie19 Sorry for the late reply. Can I know you did use the laptop using the battery, or the power supply from the wall outlet? And how about the connection between the drive and laptop, trying to push the drive slighty into the laptop, see if the laptop detects the drive again __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]

02-18-2008, 07:31 PM	#13 (permalink)
Techie19 Registered User Join Date: Feb 2008 Location: Elizabeth, NJ Posts: 250 OS: XP Media Center SP3 My System	Re: CD/DVD ROM not working I have tried using the laptop with both power supply and battery, just battery, just power supply and its all the same. Im thinking that it is something like the connection on the motherboard because it will recognize the drive at times, whenever it feels like it. I also tried pushing the drive in all the way, but its as far as it will go, and still nothing.

02-18-2008, 11:30 PM	#14 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: CD/DVD ROM not working It detects sometimes and not detecting it sometimes? Is it detecting at random or at startup of the laptop then disappears? __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]

02-18-2008, 11:51 PM	#15 (permalink)
Techie19 Registered User Join Date: Feb 2008 Location: Elizabeth, NJ Posts: 250 OS: XP Media Center SP3 My System	Re: CD/DVD ROM not working It's detecting at random.

02-19-2008, 10:46 AM	#16 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: CD/DVD ROM not working It might be the port issue then. Try to unplug the drive, and use it on other laptop. And try to use other cd drive on this laptop, see if both ways working fine, or something wrong happen. We can detect whether the laptop is having a problem or the drive is __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]