CDROM not showing up in My computer

erose5450 · 02-08-2008, 02:03 PM

I recently upgraded one of our Dell Optiplex GX270 machines to XP Pro. As a result the existing cdrom would not show up in my computer and there is a red X on it in device manager. I tried finding a driver and finally called Dell, they couldnt help me ( no support contract) anyway I finally gave up and bought an new internal DVD-CDRW drive - this one is doing the same thing - wont show up in my computer and has a red X in device manager. The system will pick it up if I remove it from device manager but then renders it unusable. The driver details say this device is not working maybe the driver is corrupt or not installed. So I gave up on this and brought an external DVD-CDRW and plugged it in USB and it found the device and rendered it unusable. I am guessing something from the upgrade to XP damaged the cdrom controller but not sure where to go to fix this. Can anyone help>?

**sobeit** · 02-09-2008, 04:12 AM

did you download and reinstall the drivers from dell for your specific computer?

erose5450 · 02-10-2008, 01:42 PM

Yes....I talked to Dell about a driver and they claim their isnt one. Besides that its doing the same thing on all three drives I have used. Do you think I should try to reinstall XP to repair corrupt files?

02-08-2008, 02:03 PM	#1 (permalink)
erose5450 Registered User Join Date: Feb 2008 Posts: 4 OS: windows XP SP 2	CDROM not showing up in My computer I recently upgraded one of our Dell Optiplex GX270 machines to XP Pro. As a result the existing cdrom would not show up in my computer and there is a red X on it in device manager. I tried finding a driver and finally called Dell, they couldnt help me ( no support contract) anyway I finally gave up and bought an new internal DVD-CDRW drive - this one is doing the same thing - wont show up in my computer and has a red X in device manager. The system will pick it up if I remove it from device manager but then renders it unusable. The driver details say this device is not working maybe the driver is corrupt or not installed. So I gave up on this and brought an external DVD-CDRW and plugged it in USB and it found the device and rendered it unusable. I am guessing something from the upgrade to XP damaged the cdrom controller but not sure where to go to fix this. Can anyone help>?

02-09-2008, 04:12 AM	#2 (permalink)
sobeit TSF Enthusiast Join Date: Nov 2007 Location: NEAR Posts: 7,433 OS: windows/linux	Re: CDROM not showing up in My computer did you download and reinstall the drivers from dell for your specific computer? __________________ there's been global warming since the ice age

02-10-2008, 01:42 PM	#3 (permalink)
erose5450 Registered User Join Date: Feb 2008 Posts: 4 OS: windows XP SP 2	Re: CDROM not showing up in My computer Yes....I talked to Dell about a driver and they claim their isnt one. Besides that its doing the same thing on all three drives I have used. Do you think I should try to reinstall XP to repair corrupt files?