error code 39 for cd-rom

Ron Poole · 12-16-2007, 09:59 AM

I am running Vista on a Toshiba Satellite P205 laptop. My problem is that my CD-dvdrw has quit working and I get an error code 39 when I try to analyse my problem. Also have a (!) in my device manager and the warning that my driver is there but it cannot be loaded because it may be corrupted. When I started my search for a solution, I saw that other owners of the same laptop had the same problem at about the same time in ownership(5 Months) I saw one answer on here that said to remove upper and lower filters on a key in the registry but haven't a clue how to find an "upper or lower" filter. Would appreciate any help . thanks and MerryChristmas

**Deleted090308** · 12-16-2007, 10:07 AM

Hi, welcome to TSF.

First:
In Device Manager - uninstall the CD drive.
Reboot and let Windows reinstall the drive.
Reboot again.

If that doesn't help:
Download and unzip this file to your desktop.
Double click the unzipped file to run it.
Reboot.

Ron Poole · 12-16-2007, 10:57 AM

tried both solutions with no luck. what next?

dai · 12-16-2007, 11:06 AM

http://support.microsoft.com/kb/314060

**Deleted090308** · 12-16-2007, 11:07 AM

One or more system files may be corrupt.

Run the System File Checker - please read this: http://support.microsoft.com/kb/929833

Ron Poole · 12-16-2007, 11:44 AM

will do. thanks

Ron Poole · 12-16-2007, 11:52 AM

when I go tothe command prompt, it does not give me the option of "administrator" just "user/ron" and won't let me run the sfc file

dai · 12-16-2007, 11:59 AM

right click on the command prompt and run as administrator

12-16-2007, 09:59 AM	#1 (permalink)
Ron Poole Registered User Join Date: Dec 2007 Posts: 4 OS: vista	error code 39 for cd-rom I am running Vista on a Toshiba Satellite P205 laptop. My problem is that my CD-dvdrw has quit working and I get an error code 39 when I try to analyse my problem. Also have a (!) in my device manager and the warning that my driver is there but it cannot be loaded because it may be corrupted. When I started my search for a solution, I saw that other owners of the same laptop had the same problem at about the same time in ownership(5 Months) I saw one answer on here that said to remove upper and lower filters on a key in the registry but haven't a clue how to find an "upper or lower" filter. Would appreciate any help . thanks and MerryChristmas

12-16-2007, 10:07 AM	#2 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: error code 39 for cd-rom Hi, welcome to TSF. First: In Device Manager - uninstall the CD drive. Reboot and let Windows reinstall the drive. Reboot again. If that doesn't help: Download and unzip this file to your desktop. Double click the unzipped file to run it. Reboot.

12-16-2007, 10:57 AM	#3 (permalink)
Ron Poole Registered User Join Date: Dec 2007 Posts: 4 OS: vista	Re: error code 39 for cd-rom tried both solutions with no luck. what next?

12-16-2007, 11:06 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,679 OS: win 7 32x 64x rtm	Re: error code 39 for cd-rom http://support.microsoft.com/kb/314060 __________________

12-16-2007, 11:07 AM	#5 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: error code 39 for cd-rom One or more system files may be corrupt. Run the System File Checker - please read this: http://support.microsoft.com/kb/929833

12-16-2007, 11:44 AM	#6 (permalink)
Ron Poole Registered User Join Date: Dec 2007 Posts: 4 OS: vista	Re: error code 39 for cd-rom will do. thanks

12-16-2007, 11:52 AM	#7 (permalink)
Ron Poole Registered User Join Date: Dec 2007 Posts: 4 OS: vista	Re: error code 39 for cd-rom when I go tothe command prompt, it does not give me the option of "administrator" just "user/ron" and won't let me run the sfc file

12-16-2007, 11:59 AM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,679 OS: win 7 32x 64x rtm	Re: error code 39 for cd-rom right click on the command prompt and run as administrator __________________