[SOLVED] Missing DVD/CD Drive

MrManoz · 12-14-2007, 04:34 PM

Hello, a few days ago I installed a DVD burning program. However, when I inserted a blank DVD into my laptop, I noticed that the drive was missing.

I have no DVD/CD drive in My Computer, Device Manager or System Information.

I can eject it fine and when I insert a disk it makes a few noises like it's attempting to read it...although nothing happens!

I've crawled the web for answers and I keep coming across the 'delete UpperFilters and LowerFilters' solution in RegEdit. I've deleted UpperFilters (I have no LowerFilters), rebooted etc. and no hope. I've even tried a system restore.

I'm all outta ideas, help would be very much appreciated!

Thanks in advance.

ThePackman · 12-15-2007, 05:34 AM

Hi, welcome to TSF.

Download and unzip this file to your desktop.

Double click the unzipped file to run it.

MrManoz · 12-15-2007, 09:04 AM

Quote:

Originally Posted by ThePackman

Hi, welcome to TSF.

Download and unzip this file to your desktop.

Double click the unzipped file to run it.

Hello, thanks for the welcome and your reply! :)

I downloaded, unzipped and ran the file that you posted. I rebooted my laptop when prompted by the program. I'm afraid that it didn't work. My drive still doesn't show in My Computer, Device Manager or the System Information.

dai · 12-15-2007, 11:45 AM

can you see it listed in the bios

MrManoz · 12-16-2007, 05:39 AM

Quote:

Originally Posted by dai

can you see it listed in the bios

Hi, I'm not 100% sure on what I was looking for, but I pressed F2 when my laptop was starting to enter the 'setup' which I assume is the BIOS. I couldn't find anything to do with a CD/DVD drive at all.

I've also looked here and there is no drive listed: http://img205.imageshack.us/img205/2552/cdrommn3.png (if that helps at all)

dai · 12-16-2007, 10:32 AM

can you see the hard drive listed,if you can and the dvd drive is not there it would indicate a problem with the drive and probably needs replacing
if you canot see the h/d it would mean you are looking in the wrong place

MrManoz · 12-16-2007, 03:19 PM

http://support.thetechguys.com/Uploa..._30xx_Bios.swf

I've managed to find my BIOS from a support site. Where it says IDE Controllers on the Main section, I only have my hard drive listed, my CD/DVD drive is not there.

How would I go about replacing it then? Thanks.

dai · 12-17-2007, 11:21 AM

on a laptop not sure see if the makers site has a full manual you can download
i think you remove 1 or 2 screws and pull it out

Mon · 12-17-2007, 10:41 PM

cd drive not seen in bios...then just reseat it....set the bios default/ clear NVRAM...if no go then need to replace cd drive ( if not systemboard)

MrManoz · 12-21-2007, 11:07 AM

Hi everyone, thanks for the replies. Basically, I have accidentally fixed my drive (it now works, apperas in BIOS, Device Manager and My Computer). What I did was...I 'attempted' to take my laptop apart - this involved me trying numerous ways to dismantle it with no success. Upon screwing everything back into place and switching it on...my drive was back. I didn't move any cables or any devices at all...I suppose I just bashed it about a little.

Any ideas how it may have fixed itself in case this problem happens again? Thanks again! :D

dai · 12-21-2007, 05:56 PM

no idea it sounds like something was not seated properly

12-14-2007, 04:34 PM	#1 (permalink)
MrManoz Registered User Join Date: Dec 2007 Posts: 5 OS: Vista	[SOLVED] Missing DVD/CD Drive Hello, a few days ago I installed a DVD burning program. However, when I inserted a blank DVD into my laptop, I noticed that the drive was missing. I have no DVD/CD drive in My Computer, Device Manager or System Information. I can eject it fine and when I insert a disk it makes a few noises like it's attempting to read it...although nothing happens! I've crawled the web for answers and I keep coming across the 'delete UpperFilters and LowerFilters' solution in RegEdit. I've deleted UpperFilters (I have no LowerFilters), rebooted etc. and no hope. I've even tried a system restore. I'm all outta ideas, help would be very much appreciated! Thanks in advance.

12-15-2007, 05:34 AM	#2 (permalink)
ThePackman Registered User Join Date: Dec 2007 Posts: 6 OS: Windows XP	Re: Missing DVD/CD Drive Hi, welcome to TSF. Download and unzip this file to your desktop. Double click the unzipped file to run it.

12-15-2007, 11:45 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,702 OS: win 7 32x 64x rtm	Re: Missing DVD/CD Drive can you see it listed in the bios __________________

12-16-2007, 10:32 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,702 OS: win 7 32x 64x rtm	Re: Missing DVD/CD Drive can you see the hard drive listed,if you can and the dvd drive is not there it would indicate a problem with the drive and probably needs replacing if you canot see the h/d it would mean you are looking in the wrong place __________________

12-16-2007, 03:19 PM	#7 (permalink)
MrManoz Registered User Join Date: Dec 2007 Posts: 5 OS: Vista	Re: Missing DVD/CD Drive http://support.thetechguys.com/Uploa..._30xx_Bios.swf I've managed to find my BIOS from a support site. Where it says IDE Controllers on the Main section, I only have my hard drive listed, my CD/DVD drive is not there. How would I go about replacing it then? Thanks.

12-17-2007, 11:21 AM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,702 OS: win 7 32x 64x rtm	Re: Missing DVD/CD Drive on a laptop not sure see if the makers site has a full manual you can download i think you remove 1 or 2 screws and pull it out __________________

12-17-2007, 10:41 PM	#9 (permalink)
Mon Registered User Join Date: Dec 2007 Posts: 142 OS: xp	Re: Missing DVD/CD Drive cd drive not seen in bios...then just reseat it....set the bios default/ clear NVRAM...if no go then need to replace cd drive ( if not systemboard)

12-21-2007, 11:07 AM	#10 (permalink)
MrManoz Registered User Join Date: Dec 2007 Posts: 5 OS: Vista	Re: Missing DVD/CD Drive Hi everyone, thanks for the replies. Basically, I have accidentally fixed my drive (it now works, apperas in BIOS, Device Manager and My Computer). What I did was...I 'attempted' to take my laptop apart - this involved me trying numerous ways to dismantle it with no success. Upon screwing everything back into place and switching it on...my drive was back. I didn't move any cables or any devices at all...I suppose I just bashed it about a little. Any ideas how it may have fixed itself in case this problem happens again? Thanks again! :D

12-21-2007, 05:56 PM	#11 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,702 OS: win 7 32x 64x rtm	Re: [SOLVED] Missing DVD/CD Drive no idea it sounds like something was not seated properly __________________