CD Drive Problems

**beefers1** · 09-24-2007, 12:41 PM

Hey, my friend has 2 optical drives, an LG CD+/-RW, and an HP CD-ROM. They were both working, and were installed by a friend of his. recently, both broke down. the power was ok, as the trays opened and closed properly. but when he put in a disc in either of the drives, Windows won't detect it. i believe it's a WinXP Pro SP2, with a 2GHZ Celeron and 512MB RAM (pretty high-end) and dedicated 64MB DX-9 compatible video card (not sure about GPU). I tried switching the IDE cables with that of the hard drives, and then the HDD's continued to work, but the CD drives still won't. i even tried switching the IDE headers on the motherboard, and reinstalling the drivers. still nothing. can someone please help me to identify the problem? any help will be appreciated. thanks.

Derek

**manic** · 09-24-2007, 01:31 PM

Keep the cd drives on the secondary ide channel.
Do not put a cd drive on the same cable as the hdd.
Maybe your ide cable is bad. Replace it and see what happens.
Make sure one of the cd drives is master, and the other slave as
per jumper settings on back of device.

**beefers1** · 09-24-2007, 04:38 PM

Quote:

Originally Posted by manic

(i've modified the quote a bit to make things clearer) 1.Keep the cd drives on the secondary ide channel.
2.Do not put a cd drive on the same cable as the hdd.
3.Maybe your ide cable is bad. Replace it and see what happens.
4.Make sure one of the cd drives is master, and the other slave as
per jumper settings on back of device.

first of all, i don't think it matters about the IDE channel, as on my computer when i put the cable on either channel the CD drive still worked
second, the CD drive is not on the same cable as the HDD
third, i switched the IDE cable of the HDD with that of the CD drives, and it still doesn't work.
fourth, he didn't mess around with any of the jumpers, and it was working previously, so i don't think that's a problem. even if the jumpers did wear out, it couldn't have happened overnight. my friend's CD drive very suddenly stopped working. it didn't happen over a few days.

but thanks for trying.

**beefers1** · 09-24-2007, 04:42 PM

btw, the computer's device manager recognized the CD drives, but in My Computer, the drives weren't listed.

**beefers1** · 09-30-2007, 12:03 AM

ok, i tried installing a new drive and the device manager recognized it. but after installing a new driver, it says that it cannot locate the driver, and it's not listed on "my computer" either. is it the motherboard? or the operating system? someone help please

**BCCOMP** · 09-30-2007, 12:11 AM

Try this link:

http://support.microsoft.com/default...b;EN-US;314060

Thanks,
Bill

**beefers1** · 09-30-2007, 12:13 AM

it's a toshiba drive, so how would microsoft help?

**BCCOMP** · 09-30-2007, 12:37 AM

XP is Microsoft. You stated you put in a new cd drive and still have a problem.
The problem might be in the OS. These procedures may correct the OS so you CD Roms work.
Thanks,
Bill

**beefers1** · 09-30-2007, 12:58 AM

i guess. thanks.

**BCCOMP** · 09-30-2007, 07:03 AM

Give it a try. I know it has helped numerous people on this forum.
Let us know how you make out.
Thanks,
Bill

09-24-2007, 12:41 PM	#1 (permalink)
beefers1 Below is my avatar Join Date: Aug 2007 Location: Greater Vancouver area, BC, Canada Posts: 4,035 OS: Win XP Pro SP2 My System Blog Entries: 13	CD Drive Problems Hey, my friend has 2 optical drives, an LG CD+/-RW, and an HP CD-ROM. They were both working, and were installed by a friend of his. recently, both broke down. the power was ok, as the trays opened and closed properly. but when he put in a disc in either of the drives, Windows won't detect it. i believe it's a WinXP Pro SP2, with a 2GHZ Celeron and 512MB RAM (pretty high-end) and dedicated 64MB DX-9 compatible video card (not sure about GPU). I tried switching the IDE cables with that of the hard drives, and then the HDD's continued to work, but the CD drives still won't. i even tried switching the IDE headers on the motherboard, and reinstalling the drivers. still nothing. can someone please help me to identify the problem? any help will be appreciated. thanks. Derek __________________ Last edited by beefers1; 09-24-2007 at 12:53 PM.

09-24-2007, 01:31 PM	#2 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,246 OS: xp	Re: CD Drive Problems Keep the cd drives on the secondary ide channel. Do not put a cd drive on the same cable as the hdd. Maybe your ide cable is bad. Replace it and see what happens. Make sure one of the cd drives is master, and the other slave as per jumper settings on back of device. __________________ Last edited by manic; 09-24-2007 at 01:32 PM.

09-24-2007, 04:42 PM	#4 (permalink)
beefers1 Below is my avatar Join Date: Aug 2007 Location: Greater Vancouver area, BC, Canada Posts: 4,035 OS: Win XP Pro SP2 My System Blog Entries: 13	Re: CD Drive Problems btw, the computer's device manager recognized the CD drives, but in My Computer, the drives weren't listed. __________________

09-30-2007, 12:03 AM	#5 (permalink)
beefers1 Below is my avatar Join Date: Aug 2007 Location: Greater Vancouver area, BC, Canada Posts: 4,035 OS: Win XP Pro SP2 My System Blog Entries: 13	Re: CD Drive Problems ok, i tried installing a new drive and the device manager recognized it. but after installing a new driver, it says that it cannot locate the driver, and it's not listed on "my computer" either. is it the motherboard? or the operating system? someone help please __________________

09-30-2007, 12:11 AM	#6 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,052 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: CD Drive Problems Try this link: http://support.microsoft.com/default...b;EN-US;314060 Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

09-30-2007, 12:13 AM	#7 (permalink)
beefers1 Below is my avatar Join Date: Aug 2007 Location: Greater Vancouver area, BC, Canada Posts: 4,035 OS: Win XP Pro SP2 My System Blog Entries: 13	Re: CD Drive Problems it's a toshiba drive, so how would microsoft help? __________________

09-30-2007, 12:37 AM	#8 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,052 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: CD Drive Problems XP is Microsoft. You stated you put in a new cd drive and still have a problem. The problem might be in the OS. These procedures may correct the OS so you CD Roms work. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

09-30-2007, 12:58 AM	#9 (permalink)
beefers1 Below is my avatar Join Date: Aug 2007 Location: Greater Vancouver area, BC, Canada Posts: 4,035 OS: Win XP Pro SP2 My System Blog Entries: 13	Re: CD Drive Problems i guess. thanks. __________________

09-30-2007, 07:03 AM	#10 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,052 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: CD Drive Problems Give it a try. I know it has helped numerous people on this forum. Let us know how you make out. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan