[SOLVED] possible DVD/CD-ROM [*possible* driver trouble]

shotsNnirvana · 09-24-2007, 10:55 AM

Ok here is my problem---> I inherited the only computer in the house where both the DVD/CD-ROM drive and the CD/DVD burning drive dont work. They both open and close but won't read anything. The drives dont even show up in my computer. I think it may have something to do with the drivers b/c when I went into device manager and looked under DVD/CD-ROM drives their is a yellow highlighted ! next to the 2 drivers. the 1st driver is titled ASUS CD-S480/A5 and the 2nd below that driver is titled HP DVD Writer 640c . I don't know if anyone els has had this problem in the past but if their is anyone who could possible guide me through how to fix it then please help me out b/c i really need these drives up and running for school purposes. If their is any extra info that anybody needs to help out please just ask and ill see what i can find out. HELP

dai · 09-24-2007, 12:13 PM

the listing you are refering to is the drives not the drivers which come as part of windows
first try uninstalling them from the device manager and rebooting and then check the device manager and see if the yellow as gone
if you still have a problem with the drives uninstall the upper and lower filters,scroll down to how here
http://support.microsoft.com/?scid=k...060&x=12&y=13#

shotsNnirvana · 09-24-2007, 07:07 PM

well the 1st thing didn't work but the 2nd thing worked perfectly and i thank you so much b/c now i can finally get norton redownloaded and regestered and not have to worrie about viruses and i can also get my programs for school downloaded also so i have 1 more issue but thats with a software problem which i may poast tonight if not tomorow so thanks alot

dai · 09-25-2007, 11:11 AM

glad you got it fixed

09-24-2007, 10:55 AM	#1 (permalink)
shotsNnirvana Registered User Join Date: Sep 2007 Posts: 4 OS: xp	*[SOLVED] possible DVD/CD-ROM [possible* driver trouble]** Ok here is my problem---> I inherited the only computer in the house where both the DVD/CD-ROM drive and the CD/DVD burning drive dont work. They both open and close but won't read anything. The drives dont even show up in my computer. I think it may have something to do with the drivers b/c when I went into device manager and looked under DVD/CD-ROM drives their is a yellow highlighted ! next to the 2 drivers. the 1st driver is titled ASUS CD-S480/A5 and the 2nd below that driver is titled HP DVD Writer 640c . I don't know if anyone els has had this problem in the past but if their is anyone who could possible guide me through how to fix it then please help me out b/c i really need these drives up and running for school purposes. If their is any extra info that anybody needs to help out please just ask and ill see what i can find out. HELP

09-24-2007, 12:13 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	*Re: possible DVD/CD-ROM [possible* driver trouble]** the listing you are refering to is the drives not the drivers which come as part of windows first try uninstalling them from the device manager and rebooting and then check the device manager and see if the yellow as gone if you still have a problem with the drives uninstall the upper and lower filters,scroll down to how here http://support.microsoft.com/?scid=k...060&x=12&y=13# __________________

09-24-2007, 07:07 PM	#3 (permalink)
shotsNnirvana Registered User Join Date: Sep 2007 Posts: 4 OS: xp	*Re: possible DVD/CD-ROM [possible* driver trouble]** well the 1st thing didn't work but the 2nd thing worked perfectly and i thank you so much b/c now i can finally get norton redownloaded and regestered and not have to worrie about viruses and i can also get my programs for school downloaded also so i have 1 more issue but thats with a software problem which i may poast tonight if not tomorow so thanks alot

09-25-2007, 11:11 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	*Re: possible DVD/CD-ROM [possible* driver trouble]** glad you got it fixed __________________