[resolved]My DVD and CDRW wont load.

DSMargolis · 07-14-2007, 12:54 AM

I have two optical drives, a NEC NR-7800A, which is a CDRW and a Samsung DVD ROM SD-616. The computer does properly load these devices. They wont operate. When I click MY COMPUTER the devices are not listed. In the device manager both devices have yellow exclaimation marks in front of them. If I uninstall them and reboot, the computer states that new hardware is found and the names for both devices appear followed by an error message stating that they did not load properly and may not work. The yellow marks are then back when I reopen the device manager.

I tried useing Windows Update and tried looking for new drivers on the Samsung and Nec sites all to no avail.

Any help would be greatly appreciated, Thanks.

David

**BCCOMP** · 07-14-2007, 08:17 AM

Hi DSMargolis,
Welcome to the forum, Were these drives working before or did you just install them. If you did just install them did you put them on the same EIDE cable and set the jumpers for each device properly?
Let me know.
Thanks,
Bill

DSMargolis · 07-14-2007, 10:43 AM

These are both drives that came with the computer when it was purchased several years ago and no connections or jumper settings have been changed.

dai · 07-14-2007, 12:51 PM

if they are listed in the bios ok
uninstall the upper and lower filters
http://support.microsoft.com/default...b;EN-US;320553

DSMargolis · 07-14-2007, 09:36 PM

Wow!! I can't believe it. Uninstalling the buffers as you suggested completely fixed the problem. The drives are working fine now. I've trying to fix this thing for two days. Thanks alot. Good work!

dai · 07-15-2007, 11:02 AM

your welcome it is a common problem

07-14-2007, 12:54 AM	#1 (permalink)
DSMargolis Registered User Join Date: Jul 2007 Posts: 5 OS: Vista Ultimate	[resolved]My DVD and CDRW wont load. I have two optical drives, a NEC NR-7800A, which is a CDRW and a Samsung DVD ROM SD-616. The computer does properly load these devices. They wont operate. When I click MY COMPUTER the devices are not listed. In the device manager both devices have yellow exclaimation marks in front of them. If I uninstall them and reboot, the computer states that new hardware is found and the names for both devices appear followed by an error message stating that they did not load properly and may not work. The yellow marks are then back when I reopen the device manager. I tried useing Windows Update and tried looking for new drivers on the Samsung and Nec sites all to no avail. Any help would be greatly appreciated, Thanks. David

07-14-2007, 08:17 AM	#2 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,018 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: My DVD and CDRW wont load. Hi DSMargolis, Welcome to the forum, Were these drives working before or did you just install them. If you did just install them did you put them on the same EIDE cable and set the jumpers for each device properly? Let me know. Thanks, Bill

07-14-2007, 10:43 AM	#3 (permalink)
DSMargolis Registered User Join Date: Jul 2007 Posts: 5 OS: Vista Ultimate	Re: My DVD and CDRW wont load. These are both drives that came with the computer when it was purchased several years ago and no connections or jumper settings have been changed.

07-14-2007, 12:51 PM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,546 OS: win 7 32x 64x rtm	Re: My DVD and CDRW wont load. if they are listed in the bios ok uninstall the upper and lower filters http://support.microsoft.com/default...b;EN-US;320553 __________________

07-14-2007, 09:36 PM	#5 (permalink)
DSMargolis Registered User Join Date: Jul 2007 Posts: 5 OS: Vista Ultimate	Re: My DVD and CDRW wont load. Wow!! I can't believe it. Uninstalling the buffers as you suggested completely fixed the problem. The drives are working fine now. I've trying to fix this thing for two days. Thanks alot. Good work!

07-15-2007, 11:02 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,546 OS: win 7 32x 64x rtm	Re: My DVD and CDRW wont load. your welcome it is a common problem __________________