DVD Burner won't recognise CDs

Cocaine · 07-14-2007, 12:41 AM

My DVD Burner (Sony DRU-800A) won't detect CDs. It can read and burn DVDs, but inserting a CD into the drive gives no response. When I first installed it, it had this problem, unless the CD was in the drive when the computer was turned on. After a reformat, it was able to read CDs until it errored during a Battlefield install. After another reformat, it still won't recognise CDs, even if the disc is in the drive at restart. Any help is appreciated.

dai · 07-14-2007, 02:15 PM

sounds like a dirty or faulty cd laser

Cocaine · 07-15-2007, 01:30 AM

Well if its faulty is there anything I can do? or do I just have to replace it?

dai · 07-15-2007, 10:49 AM

they are cheap these days,probably better to replace it
you could try updated firmware and another brand of disks

Cocaine · 07-15-2007, 11:16 PM

I've already updated firmware, and tried different discs. Thanks anyway.

dai · 07-16-2007, 12:20 AM

try removing the upper and lower filters
http://support.microsoft.com/default...b;EN-US;320553

Cocaine · 07-16-2007, 02:53 AM

I can't see any filters,
in HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}
I see

(Default) REG_SZ DVD/CD-ROM Drives
Class " " CDROM
EnumPropPages32 " " MmSys.Cpl,MediaPropPageProvider
Icon REG_SZ -51
Installer32 REG_SZ storprop.dll,DVDClassInstaller
NoInstallClass REG_SZ 1
SilentInstall REG_SZ 1
Troubleshooter-0 " " hcp://help/tshoot/tsdrive.htm

Am I missing something? Or arnt they there?

dai · 07-16-2007, 11:17 AM

no they are not always there so that's not the problem
http://www.newegg.com/Product/Produc...82E16827106055

Cocaine · 07-16-2007, 10:56 PM

Well is there anything left to check, or is it a lost cause?
I'd prefer to try and get it working than replace it, as apart from music, I can use DVDs for whatever I'm after.

dai · 07-17-2007, 12:06 PM

you could try cleaning the laser,you can get a cleaner disk but the recommended way is to do it by hand with them selling at around $30 it is usally not worth the effort

Cocaine · 07-17-2007, 11:35 PM

Ah well, thanks.

07-14-2007, 12:41 AM	#1 (permalink)
Cocaine Registered User Join Date: Jul 2007 Posts: 9 OS: Windows XP Home	DVD Burner won't recognise CDs My DVD Burner (Sony DRU-800A) won't detect CDs. It can read and burn DVDs, but inserting a CD into the drive gives no response. When I first installed it, it had this problem, unless the CD was in the drive when the computer was turned on. After a reformat, it was able to read CDs until it errored during a Battlefield install. After another reformat, it still won't recognise CDs, even if the disc is in the drive at restart. Any help is appreciated.

07-14-2007, 02:15 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,588 OS: win 7 32x 64x rtm	Re: DVD Burner won't recognise CDs sounds like a dirty or faulty cd laser __________________

07-15-2007, 01:30 AM	#3 (permalink)
Cocaine Registered User Join Date: Jul 2007 Posts: 9 OS: Windows XP Home	Re: DVD Burner won't recognise CDs Well if its faulty is there anything I can do? or do I just have to replace it?

07-15-2007, 10:49 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,588 OS: win 7 32x 64x rtm	Re: DVD Burner won't recognise CDs they are cheap these days,probably better to replace it you could try updated firmware and another brand of disks __________________

07-15-2007, 11:16 PM	#5 (permalink)
Cocaine Registered User Join Date: Jul 2007 Posts: 9 OS: Windows XP Home	Re: DVD Burner won't recognise CDs I've already updated firmware, and tried different discs. Thanks anyway.

07-16-2007, 12:20 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,588 OS: win 7 32x 64x rtm	Re: DVD Burner won't recognise CDs try removing the upper and lower filters http://support.microsoft.com/default...b;EN-US;320553 __________________

07-16-2007, 02:53 AM	#7 (permalink)
Cocaine Registered User Join Date: Jul 2007 Posts: 9 OS: Windows XP Home	Re: DVD Burner won't recognise CDs I can't see any filters, in HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318} I see (Default) REG_SZ DVD/CD-ROM Drives Class " " CDROM EnumPropPages32 " " MmSys.Cpl,MediaPropPageProvider Icon REG_SZ -51 Installer32 REG_SZ storprop.dll,DVDClassInstaller NoInstallClass REG_SZ 1 SilentInstall REG_SZ 1 Troubleshooter-0 " " hcp://help/tshoot/tsdrive.htm Am I missing something? Or arnt they there?

07-16-2007, 11:17 AM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,588 OS: win 7 32x 64x rtm	Re: DVD Burner won't recognise CDs no they are not always there so that's not the problem http://www.newegg.com/Product/Produc...82E16827106055 __________________

07-16-2007, 10:56 PM	#9 (permalink)
Cocaine Registered User Join Date: Jul 2007 Posts: 9 OS: Windows XP Home	Re: DVD Burner won't recognise CDs Well is there anything left to check, or is it a lost cause? I'd prefer to try and get it working than replace it, as apart from music, I can use DVDs for whatever I'm after.

07-17-2007, 12:06 PM	#10 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,588 OS: win 7 32x 64x rtm	Re: DVD Burner won't recognise CDs you could try cleaning the laser,you can get a cleaner disk but the recommended way is to do it by hand with them selling at around $30 it is usally not worth the effort __________________

07-17-2007, 11:35 PM	#11 (permalink)
Cocaine Registered User Join Date: Jul 2007 Posts: 9 OS: Windows XP Home	Re: DVD Burner won't recognise CDs Ah well, thanks.