Help with DVD player/burner

WOLFMAN1966 · 07-11-2007, 06:40 AM

I bought a LiteOn DVD burner and it came with Nero7 Essentials software. Had everything installed and working fine. Then I had to do a system restore, afterwards, I deleted the Nero software so I could do a fresh instal, and now when I try to install the software, it gets almost to the end then a window pops up saying "Unable to access shell manager". and it won't complete the installation. What do I need to do to get it to finish installing?

**Go The Power** · 07-11-2007, 06:47 AM

What secruity programs do you have installed?

WOLFMAN1966 · 07-11-2007, 07:30 AM

AVG antivirus
Zonealarm Firewall
and
Windows Defender

**Go The Power** · 07-11-2007, 07:33 AM

When you went to install nero did you get any pop ups from ZA

WOLFMAN1966 · 07-11-2007, 07:51 AM

nope, but I just checked ZA, and Nero had the ? beside it, changed it to a checkmark, gonna try again..

WOLFMAN1966 · 07-11-2007, 08:08 AM

didn't work, however it does show Nero Show Time Essentials when I click the start button, but when I try to run it I get the error "This Program requires the file advrcntr2.dll which was not found on this system. I am assuming that the file isn't on there because the first error I mentioned stopped the installation.

**Go The Power** · 07-11-2007, 08:29 AM

I just did some research and this said it helped alot of people:

How to remove the problem
Down load the all clean tool from Nero and save it.
http://www.nero.com/nero7/eng/General_CleanTool.html
Open control panel/add-remove program and delete all Nero applications.
Run Nero cleanTool twice.( select all options to remove)
then exit.
Restart the computer.
Reinstall the Nero software.
Restart the computer.

Try this and see if it works

WOLFMAN1966 · 07-11-2007, 02:50 PM

yes, looks like that did it. I'm downloading the free upgrade so it will play Dolby sound, and I burned the Nero cleaner to cd, just in case i need it again.

thanks!

WOLFMAN1966 · 07-11-2007, 06:56 PM

well one last update, I did like you said, downloaded the free upgrade, and everythings working fine...as far as that goes, but now my WMP won't play the sound on the same movie. lol

**Go The Power** · 07-11-2007, 09:45 PM

That could be a codec problem with WMP, try the Klite media codecs
http://www.free-codecs.com/download/...Codec_Pack.htm

WOLFMAN1966 · 07-12-2007, 01:32 PM

did the coded thing, didn't work, but since I use DivX player for most things, I'm not too worried about it anwyay.

dai · 07-12-2007, 02:13 PM

try this one
http://www.xvid.org/News.64.0.html?&...b89d&tx_ttnews[backPid]=64&tx_ttnews[tt_news]=4

07-11-2007, 06:40 AM	#1 (permalink)
WOLFMAN1966 Registered User Join Date: Sep 2006 Posts: 207 OS: Windows XP+Sp2, 3.2ghzCeleron Processor,1.5gigs RAM,60gb HD, with CD Burner	Help with DVD player/burner I bought a LiteOn DVD burner and it came with Nero7 Essentials software. Had everything installed and working fine. Then I had to do a system restore, afterwards, I deleted the Nero software so I could do a fresh instal, and now when I try to install the software, it gets almost to the end then a window pops up saying "Unable to access shell manager". and it won't complete the installation. What do I need to do to get it to finish installing?

07-11-2007, 06:47 AM	#2 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,972 OS: Windows XP Home SP2 Blog Entries: 1	Re: Help with DVD player/burner What secruity programs do you have installed? __________________

07-11-2007, 07:30 AM	#3 (permalink)
WOLFMAN1966 Registered User Join Date: Sep 2006 Posts: 207 OS: Windows XP+Sp2, 3.2ghzCeleron Processor,1.5gigs RAM,60gb HD, with CD Burner	Re: Help with DVD player/burner AVG antivirus Zonealarm Firewall and Windows Defender

07-11-2007, 07:33 AM	#4 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,972 OS: Windows XP Home SP2 Blog Entries: 1	Re: Help with DVD player/burner When you went to install nero did you get any pop ups from ZA __________________

07-11-2007, 07:51 AM	#5 (permalink)
WOLFMAN1966 Registered User Join Date: Sep 2006 Posts: 207 OS: Windows XP+Sp2, 3.2ghzCeleron Processor,1.5gigs RAM,60gb HD, with CD Burner	Re: Help with DVD player/burner nope, but I just checked ZA, and Nero had the ? beside it, changed it to a checkmark, gonna try again..

07-11-2007, 08:08 AM	#6 (permalink)
WOLFMAN1966 Registered User Join Date: Sep 2006 Posts: 207 OS: Windows XP+Sp2, 3.2ghzCeleron Processor,1.5gigs RAM,60gb HD, with CD Burner	Re: Help with DVD player/burner didn't work, however it does show Nero Show Time Essentials when I click the start button, but when I try to run it I get the error "This Program requires the file advrcntr2.dll which was not found on this system. I am assuming that the file isn't on there because the first error I mentioned stopped the installation.

07-11-2007, 08:29 AM	#7 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,972 OS: Windows XP Home SP2 Blog Entries: 1	Re: Help with DVD player/burner I just did some research and this said it helped alot of people: How to remove the problem Down load the all clean tool from Nero and save it. http://www.nero.com/nero7/eng/General_CleanTool.html Open control panel/add-remove program and delete all Nero applications. Run Nero cleanTool twice.( select all options to remove) then exit. Restart the computer. Reinstall the Nero software. Restart the computer. Try this and see if it works __________________

07-11-2007, 02:50 PM	#8 (permalink)
WOLFMAN1966 Registered User Join Date: Sep 2006 Posts: 207 OS: Windows XP+Sp2, 3.2ghzCeleron Processor,1.5gigs RAM,60gb HD, with CD Burner	Re: Help with DVD player/burner yes, looks like that did it. I'm downloading the free upgrade so it will play Dolby sound, and I burned the Nero cleaner to cd, just in case i need it again. thanks!

07-11-2007, 06:56 PM	#9 (permalink)
WOLFMAN1966 Registered User Join Date: Sep 2006 Posts: 207 OS: Windows XP+Sp2, 3.2ghzCeleron Processor,1.5gigs RAM,60gb HD, with CD Burner	Re: Help with DVD player/burner well one last update, I did like you said, downloaded the free upgrade, and everythings working fine...as far as that goes, but now my WMP won't play the sound on the same movie. lol

07-11-2007, 09:45 PM	#10 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,972 OS: Windows XP Home SP2 Blog Entries: 1	Re: Help with DVD player/burner That could be a codec problem with WMP, try the Klite media codecs http://www.free-codecs.com/download/...Codec_Pack.htm __________________

07-12-2007, 01:32 PM	#11 (permalink)
WOLFMAN1966 Registered User Join Date: Sep 2006 Posts: 207 OS: Windows XP+Sp2, 3.2ghzCeleron Processor,1.5gigs RAM,60gb HD, with CD Burner	Re: Help with DVD player/burner did the coded thing, didn't work, but since I use DivX player for most things, I'm not too worried about it anwyay.

07-12-2007, 02:13 PM	#12 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,555 OS: win 7 32x 64x rtm	Re: Help with DVD player/burner try this one http://www.xvid.org/News.64.0.html?&...b89d&tx_ttnews[backPid]=64&tx_ttnews[tt_news]=4 __________________