CD/DVD drive problem

jw71 · 04-05-2007, 11:40 PM

Hi, first post here.

About two months ago, I bought a new HP laptop. The DVD/CD drive stopped working today. It opens fine, spins up (I can feel and hear it), the yellow light comes on, but nothing will come up on the computer. In the "my computer" section, it does not display the drive. In the device manager, it says the device cannot start adn also says (code 10).

I have restarted it several times, checked for the latest drivers (I already had them installed), but nothing happens. Other than in the device manager, it is like the drive isn't even in the computer.

Any ideas?

Thanks

dai · 04-06-2007, 02:00 AM

uninstall it from the device manager and reboot and see if you can see it after windows reinstalls it

jw71 · 04-06-2007, 02:44 AM

When I uninstalled it from the device manager and rebooted like you advised, a screen came up that said "Device driver software was not successfully installed....Please consult with your device manufacturer for assistance getting this device installed."

I still can't see it on "My computer"

So now what?

jw71 · 04-06-2007, 02:47 AM

BTW, I can still see the drive on the device manager, but it now has a little exclamation point in a yellow triangle on the drive.

And I also now have the same exclamation point on another thing on the device manager under "Network adapters" - isatap.{C6A71BC5-45D8-42E3-AAB3-E0D7E23F71C3}

I don't know if that second one was there before I followed your directions, though.

04-05-2007, 11:40 PM	#1 (permalink)
jw71 Registered User Join Date: Apr 2007 Posts: 3 OS: Windows Vista	CD/DVD drive problem Hi, first post here. About two months ago, I bought a new HP laptop. The DVD/CD drive stopped working today. It opens fine, spins up (I can feel and hear it), the yellow light comes on, but nothing will come up on the computer. In the "my computer" section, it does not display the drive. In the device manager, it says the device cannot start adn also says (code 10). I have restarted it several times, checked for the latest drivers (I already had them installed), but nothing happens. Other than in the device manager, it is like the drive isn't even in the computer. Any ideas? Thanks

04-06-2007, 02:00 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,539 OS: win 7 32x 64x rtm	Re: CD/DVD drive problem uninstall it from the device manager and reboot and see if you can see it after windows reinstalls it __________________

04-06-2007, 02:44 AM	#3 (permalink)
jw71 Registered User Join Date: Apr 2007 Posts: 3 OS: Windows Vista	Re: CD/DVD drive problem When I uninstalled it from the device manager and rebooted like you advised, a screen came up that said "Device driver software was not successfully installed....Please consult with your device manufacturer for assistance getting this device installed." I still can't see it on "My computer" So now what? Last edited by jw71; 04-06-2007 at 02:49 AM.

04-06-2007, 02:47 AM	#4 (permalink)
jw71 Registered User Join Date: Apr 2007 Posts: 3 OS: Windows Vista	Re: CD/DVD drive problem BTW, I can still see the drive on the device manager, but it now has a little exclamation point in a yellow triangle on the drive. And I also now have the same exclamation point on another thing on the device manager under "Network adapters" - isatap.{C6A71BC5-45D8-42E3-AAB3-E0D7E23F71C3} I don't know if that second one was there before I followed your directions, though. Last edited by jw71; 04-06-2007 at 02:56 AM.