help with dvd drive needed

madman-IV · 12-03-2006, 05:52 AM

My dvd drive is no longer detected in my computer, however when i poked around in the device manager i found it with this note "Windows cannot initialize the device driver for this hardware. (Code 37)" can anyone help with this?

btw-the drive is a sony dvd rw dw-q120a and i'm running windows xp

**carsey** · 12-03-2006, 06:07 AM

Try reinstalling the drivers for the driver.

madman-IV · 12-03-2006, 06:12 AM

i tried that aswell as looking for driver updates but no luck.

**carsey** · 12-03-2006, 07:06 AM

In device manager, Right click the bad drive that isn't working and select Uninstall then reboot Windows and let it automatically detect the new drive.

Check to see if this works.

dai · 12-03-2006, 09:13 AM

http://support.microsoft.com/kb/320553/
rmove the upper and lower filters

madman-IV · 12-05-2006, 01:42 PM

Success the dvd drive has reappeared, thanks for the help and advice.

**carsey** · 12-05-2006, 01:47 PM

Great news. Glad you got the problem fixed

dai · 12-05-2006, 02:31 PM

what did it the removal of the filters

madman-IV · 12-06-2006, 09:37 AM

indeed it was filter removal that fixed it thanks again for the help

12-03-2006, 05:52 AM	#1 (permalink)
madman-IV Registered User Join Date: Dec 2006 Posts: 4 OS: win XP media center	help with dvd drive needed My dvd drive is no longer detected in my computer, however when i poked around in the device manager i found it with this note "Windows cannot initialize the device driver for this hardware. (Code 37)" can anyone help with this? btw-the drive is a sony dvd rw dw-q120a and i'm running windows xp

12-03-2006, 09:13 AM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,746 OS: win 7 32x 64x rtm	http://support.microsoft.com/kb/320553/ rmove the upper and lower filters __________________

12-05-2006, 02:31 PM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,746 OS: win 7 32x 64x rtm	what did it the removal of the filters __________________

12-03-2006, 06:07 AM	#2 (permalink)
carsey Moderator, TSF Articles Join Date: Aug 2006 Location: Hunwick, Co. Durham England Posts: 10,693 OS: XP Pro SP3 My System	Try reinstalling the drivers for the driver.

12-03-2006, 06:12 AM	#3 (permalink)
madman-IV Registered User Join Date: Dec 2006 Posts: 4 OS: win XP media center	i tried that aswell as looking for driver updates but no luck.

12-03-2006, 07:06 AM	#4 (permalink)
carsey Moderator, TSF Articles Join Date: Aug 2006 Location: Hunwick, Co. Durham England Posts: 10,693 OS: XP Pro SP3 My System	In device manager, Right click the bad drive that isn't working and select Uninstall then reboot Windows and let it automatically detect the new drive. Check to see if this works.

12-05-2006, 01:42 PM	#6 (permalink)
madman-IV Registered User Join Date: Dec 2006 Posts: 4 OS: win XP media center	Success the dvd drive has reappeared, thanks for the help and advice.

12-05-2006, 01:47 PM	#7 (permalink)
carsey Moderator, TSF Articles Join Date: Aug 2006 Location: Hunwick, Co. Durham England Posts: 10,693 OS: XP Pro SP3 My System	Great news. Glad you got the problem fixed

12-06-2006, 09:37 AM	#9 (permalink)
madman-IV Registered User Join Date: Dec 2006 Posts: 4 OS: win XP media center	indeed it was filter removal that fixed it thanks again for the help