DelBoy1946

Yelp,

I have a system with 2 x XP environments installed, one as a backup source. From the backup env. I see and play all on the DVD and review files via Windows Exp. etc. On the live system it does not recognise DVD or CD disks. I have unloaded CD/DVD device and reloaded to no effect, removed H/W let it rebuild and try again, again no effect. Some S/W installed it would appear has caused this at some point but I have removed all that could effect it without success. As mentioned all works fine in the other env. so is not H/W related.

Any help work be appreciated, esp. registry type entries which I am not aware of.

System AMD 2g, 512mb RAM, 80gb HDD, 1x DVD/CD.

OS XP SP2 and updates, 2 versions on same HDD 1 for backup.

Thanks very much in advance

Del

Raffaz

Have you got any virtual device drives installed? Ive had similar problems from this in the past. Also had problems with roxio easy cd creator. Not sure if these apply to you tho

DelBoy1946

Thanks for prompt reply Raffaz,

No virtual devices, had Roxio products ie INCD, but removed all of that. I fear that something in the registry is setup wrong but need pointers as to where to look. Thanks once again.
Del

dai

http://support.microsoft.com/kb/314060/EN-US/

DelBoy1946

Dai,

Thanks very much for the pointer, whilst this did appear to have great merit, unfortunately when I looked in the area suggested the were no Upper or Lower filters as suggested. In other areas there were these type filters, with Redbook.sys from MS being quite prominent. Any more advice along these same lines I am sure will be the answer and would be appreciated. Thanks in advance.

dai

try a system restore to when it was working

DelBoy1946

Dai,

Have tried that but the system restore apparently has failed entries and thus system will not restore back to known good point. I will clean this for future but it unfortunately will not help at this stage. When you need it it's never there - Parkinsons Law.
Regards
Del

dai

in the device manager right click on the drive entry and choose uninstall
then right click again aand scan for h/ware changes

DelBoy1946

Dai,

Yes I did as suggested, and yes new H/W was found loaded etc. and back to square 1 with problem. Thank for your patients.

Del

dai

uninstall and reinstall your burning software program

DelBoy1946

Dai,

As initially prescribed I have removed all burning/CD/DVD related software. The system should be clean of all CD specific S/W, from this point I should be able to access a CD containing copied files via Windows Explorer, which I can't. It does not recognise the CD and keeps insisting I load a disc. Yet, from the other system, ie. Backup environment as mention in thread 1, I can read/play CD and DVD which is recognised as soon as I insert a disc. Hope this adds some information for you to go on.
Thanks once again

Del

Done_Fishin

How about doing a repair install booting from the XP CD
If you have sp2 you might need to slipstream the CD with sp2, articles and links on this forum for that under thetrouble tips and hints.

if you do decide to do the repair install
boot from CD, don't choose repir console but install, hit F8 for license agreement. You will then be asked which of your 2 installs you want to repair. Choose the one which has the problem, select r to repair it and then wait while it rebuilds the OS. It won't or shouldn't affect any installation or files on your PC, just rebuild the hardware leaving the rest alone

don't forget that you will probably need to download latest updates after this
repair.

laboye

The repair is an excellent option. There is a guide in my signature for repairing.