Problems with my CD-ROM/DVD-ROM drives

Deranged Soul · 11-08-2006, 02:33 AM

Basically, both my CD-ROM and DVD-ROM drives stop working. They open, but when I put ANY type of media in either one (audio CD, software, DVD, etc.), it's not detected. Apparently Windows successfully loaded the device driver, but "cannot find the hardware device (Code 41)".

Perhaps I need to uninstall the drivers? Or does this require a complete hardware replacement?

Buy the way, I'm using Windows XP Home Edition Version 2002 Service Pack 2 and the computer's a Sony Vaio PCV-RZ54G.

Thanks.

Inactive · 11-08-2006, 08:01 AM

have a read here and see does it help you out.

dai · 11-08-2006, 11:06 AM

http://support.microsoft.com/kb/314060/EN-US/

Deranged Soul · 11-09-2006, 02:51 AM

So in deleting the "UpperFilters" and "LowerFilters" registry files, what exactly am I doing (other then just trying to get my drives to run)? Just to be on the safe side, what are these two files exactly?

chauffeur2 · 11-09-2006, 03:07 AM

Quote:

Originally Posted by Deranged Soul

So in deleting the "UpperFilters" and "LowerFilters" registry files, what exactly am I doing (other then just trying to get my drives to run)? Just to be on the safe side, what are these two files exactly?

G'Day,

What these two files do, is they control the 'seeing' of the devices in the registry.
When you delete them and immediately reboot, Windows® will detect them again as 'New Hardware' and reinstall them with the generic drivers.
Once you do this, you will also need to reinstall your CD burning program/s, i.e: Nero™.

Try the workaround and post back with how you get on.

Deranged Soul · 11-09-2006, 03:25 AM

Wow. It worked. Both my drives are working again.

You guys saved me twice already. I couldn't thank you enough.

Mind if I ask one question? Not too sure if I should be asking here or in another forum, but I have an old HDD that died a year ago. Now since I have only one HDD on my computer (the new HDD), I was wondering if there's anyway I could install the old, "dead" one as a slave and extract files from it. Provided that my old HDD doesn't seem to be too badly damaged (it just stopped booting the system).

chauffeur2 · 11-09-2006, 03:31 AM

Hi Deranged Soul,

Glad we got that one sorted

...now for your other query....

Yes, you can try installing it as a "Slave" and if all goes well [the BIOS recognising it] you should be on your way.
Let the computer boot up with the 'crook' Drive as a "Slave", it will then install it and you should be able to get access to your files and remove them from it.
Good Luck with it, and please post back with how you get on.

Deranged Soul · 11-09-2006, 03:42 AM

Alright, I set up the old HDD as a Slave, according the jumper settings for this particular HDD.

The new, already installed HDD is set to Master.

I tried booting and I don't get past my 'SONY' loading screen. But I know for sure the new HDD is the boot HDD because I don't hear any odd noises from the old HDD (which was why is got scrapped).

I checked to make sure the new one was set to Master and the old one was set to Slave. Could the problem be that they are two different HDD brands? The new HDD is a Maxtor and the old HDD is a Western Digital.

chauffeur2 · 11-09-2006, 04:13 AM

Perhaps its too far gone to work for you.

Deranged Soul · 11-09-2006, 04:39 AM

Oh well. I've been using this new HDD for a year now and anything that I lost on the old HDD escapes my memory now because I got most of it back. haha

Thanks for the help.

chauffeur2 · 11-09-2006, 05:00 AM

Not a problem...its been our pleasure to assist.

11-08-2006, 02:33 AM	#1 (permalink)
Deranged Soul Registered User Join Date: Feb 2005 Location: Addison, IL, USA Posts: 17 OS: Windows Vista Home Premium SP1	Problems with my CD-ROM/DVD-ROM drives Basically, both my CD-ROM and DVD-ROM drives stop working. They open, but when I put ANY type of media in either one (audio CD, software, DVD, etc.), it's not detected. Apparently Windows successfully loaded the device driver, but "cannot find the hardware device (Code 41)". Perhaps I need to uninstall the drivers? Or does this require a complete hardware replacement? Buy the way, I'm using Windows XP Home Edition Version 2002 Service Pack 2 and the computer's a Sony Vaio PCV-RZ54G. Thanks.

11-08-2006, 08:01 AM	#2 (permalink)
Inactive Registered User Join Date: Apr 2005 Posts: 1,704 OS: ~	have a read here and see does it help you out. __________________ "it takes two to lie, one to lie and one to listen" Homer

11-08-2006, 11:06 AM	#3 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,588 OS: win 7 32x 64x rtm	http://support.microsoft.com/kb/314060/EN-US/ __________________

11-09-2006, 03:31 AM	#7 (permalink)
chauffeur2 Manager Emeritus Join Date: Feb 2006 Location: Adelaide, South Australia Posts: 10,180 OS: Xp Sp3 with all updates + Vista™ Ultimate SP1. My System	Hi Deranged Soul, Glad we got that one sorted ...now for your other query.... Yes, you can try installing it as a "Slave" and if all goes well [the BIOS recognising it] you should be on your way. Let the computer boot up with the 'crook' Drive as a "Slave", it will then install it and you should be able to get access to your files and remove them from it. Good Luck with it, and please post back with how you get on. __________________ Dave T. Submit New Articles If it works, Don't fix it! Especially if Bill Gates had anything to do with it!!

11-09-2006, 04:13 AM	#9 (permalink)
chauffeur2 Manager Emeritus Join Date: Feb 2006 Location: Adelaide, South Australia Posts: 10,180 OS: Xp Sp3 with all updates + Vista™ Ultimate SP1. My System	Perhaps its too far gone to work for you. __________________ Dave T. Submit New Articles If it works, Don't fix it! Especially if Bill Gates had anything to do with it!!

11-09-2006, 02:51 AM	#4 (permalink)
Deranged Soul Registered User Join Date: Feb 2005 Location: Addison, IL, USA Posts: 17 OS: Windows Vista Home Premium SP1	So in deleting the "UpperFilters" and "LowerFilters" registry files, what exactly am I doing (other then just trying to get my drives to run)? Just to be on the safe side, what are these two files exactly?

11-09-2006, 03:25 AM	#6 (permalink)
Deranged Soul Registered User Join Date: Feb 2005 Location: Addison, IL, USA Posts: 17 OS: Windows Vista Home Premium SP1	Wow. It worked. Both my drives are working again. You guys saved me twice already. I couldn't thank you enough. Mind if I ask one question? Not too sure if I should be asking here or in another forum, but I have an old HDD that died a year ago. Now since I have only one HDD on my computer (the new HDD), I was wondering if there's anyway I could install the old, "dead" one as a slave and extract files from it. Provided that my old HDD doesn't seem to be too badly damaged (it just stopped booting the system).

11-09-2006, 03:42 AM	#8 (permalink)
Deranged Soul Registered User Join Date: Feb 2005 Location: Addison, IL, USA Posts: 17 OS: Windows Vista Home Premium SP1	Alright, I set up the old HDD as a Slave, according the jumper settings for this particular HDD. The new, already installed HDD is set to Master. I tried booting and I don't get past my 'SONY' loading screen. But I know for sure the new HDD is the boot HDD because I don't hear any odd noises from the old HDD (which was why is got scrapped). I checked to make sure the new one was set to Master and the old one was set to Slave. Could the problem be that they are two different HDD brands? The new HDD is a Maxtor and the old HDD is a Western Digital.

11-09-2006, 04:39 AM	#10 (permalink)
Deranged Soul Registered User Join Date: Feb 2005 Location: Addison, IL, USA Posts: 17 OS: Windows Vista Home Premium SP1	Oh well. I've been using this new HDD for a year now and anything that I lost on the old HDD escapes my memory now because I got most of it back. haha Thanks for the help.

11-09-2006, 05:00 AM	#11 (permalink)
chauffeur2 Manager Emeritus Join Date: Feb 2006 Location: Adelaide, South Australia Posts: 10,180 OS: Xp Sp3 with all updates + Vista™ Ultimate SP1. My System	Not a problem...its been our pleasure to assist. __________________ Dave T. Submit New Articles If it works, Don't fix it! Especially if Bill Gates had anything to do with it!!