mass storage device problem

mode7 · 08-08-2006, 06:09 PM

hello guys, i'm currently in the following problem.

i have an 512mb mp3 player i had always hooked up to my computer, and worked perfectly.

i recently formatted my pc, and from then i am unable to use it anymore:

i plug the device, and the device connected sound plays, but the normal window that pops up asking you what do you want to do does not appear, and when i look up in my computer, the device does not appear, no letter even asigned.

a friend lend me an ipod to check out if it was my mp3 player that was working wrong, or if it was something my pc had.

i plugged the ipod, and nothing happened, even after i installed the drivers, i only get the sound, and no plug and play window

so i hooked up the devices in my brothers pc, and it works perfectly.
is this something which can be patched or corrected somehow, or all that's left is to format my computer?

thabnk you a lots

**Ralck** · 08-08-2006, 06:31 PM

Have you installed the motherboard drivers? There should be a CD with drivers for your motherboard, including USB drivers. You'll need those to be able to access something on USB.

**Doby** · 08-08-2006, 06:56 PM

Goto start>run>type services.msc then click ok.

Check that "human Interface Device Access" is set to auto

"Plug and Play" set to auto

"Portable Media Serial Number" is set to auto

"Removable Storage" is set to auto

Thats all I can think of

mode7 · 08-08-2006, 08:16 PM

i already updated my motherboard drivers.. :(

doby i did what you said, and the portable serial number wont starts, says something about the program not needing it

**Doby** · 08-08-2006, 08:54 PM

Try setting "Portable Media Serial Number" to manual then that way it will start if needed but I don't think thats it.

If all the others are set to auto then a disabled service is not the problem or at least any that I know of. I was not sure on this but had to check, all of these sevices are ususally set to auto by default.

hopefully someone else will have a idea

08-08-2006, 06:09 PM	#1 (permalink)
mode7 Registered User Join Date: Aug 2006 Posts: 2 OS: winxp	mass storage device problem hello guys, i'm currently in the following problem. i have an 512mb mp3 player i had always hooked up to my computer, and worked perfectly. i recently formatted my pc, and from then i am unable to use it anymore: i plug the device, and the device connected sound plays, but the normal window that pops up asking you what do you want to do does not appear, and when i look up in my computer, the device does not appear, no letter even asigned. a friend lend me an ipod to check out if it was my mp3 player that was working wrong, or if it was something my pc had. i plugged the ipod, and nothing happened, even after i installed the drivers, i only get the sound, and no plug and play window so i hooked up the devices in my brothers pc, and it works perfectly. is this something which can be patched or corrected somehow, or all that's left is to format my computer? thabnk you a lots

08-08-2006, 06:31 PM	#2 (permalink)
Ralck TSF Enthusiast Join Date: Dec 2004 Posts: 1,454 OS: 98SE/XP PRO/FC4 My System	Have you installed the motherboard drivers? There should be a CD with drivers for your motherboard, including USB drivers. You'll need those to be able to access something on USB. __________________ Power Supply Info Everyone Should Read! How to Post Your System Specs

08-08-2006, 06:56 PM	#3 (permalink)
Doby Moderator Hardware Team Join Date: Jan 2006 Location: Central PA (USA) Posts: 8,083 OS: XP sp2/ Vista My System	Goto start>run>type services.msc then click ok. Check that "human Interface Device Access" is set to auto "Plug and Play" set to auto "Portable Media Serial Number" is set to auto "Removable Storage" is set to auto Thats all I can think of __________________ Would you like to help TSF fight cancer and other diseases??? JOIN TEAM TSF

08-08-2006, 08:54 PM	#5 (permalink)
Doby Moderator Hardware Team Join Date: Jan 2006 Location: Central PA (USA) Posts: 8,083 OS: XP sp2/ Vista My System	Try setting "Portable Media Serial Number" to manual then that way it will start if needed but I don't think thats it. If all the others are set to auto then a disabled service is not the problem or at least any that I know of. I was not sure on this but had to check, all of these sevices are ususally set to auto by default. hopefully someone else will have a idea __________________ Would you like to help TSF fight cancer and other diseases??? JOIN TEAM TSF

08-08-2006, 08:16 PM	#4 (permalink)
mode7 Registered User Join Date: Aug 2006 Posts: 2 OS: winxp	i already updated my motherboard drivers.. :( doby i did what you said, and the portable serial number wont starts, says something about the program not needing it