Flash Drive Problem

Davis 30788 · 08-01-2006, 01:36 PM

I just bought a Sandisk Cruzer Micro 1GB flash drive. I have two working USB ports and it doesn't work in either. My other Attache Flash Drive works though.

When I go into device manager and look at its properties it says "This device cannot start. (Code 10)" The computer knows it is a USB Mass Storage Device but there is a yellow ! over the USB icon in device manager. I've uninstalled it a few times and uninstalled all the USB drivers. All were re-installed normally but the flash drive still wont work. I went to my cousins house and the drive worked without a problem.

Anyone have any ideas for what I should do?

PS: Win XP with SP2

**laboye** · 08-01-2006, 06:09 PM

Hi and welcomr to TSF! If you are using your front USB ports, try the rear ones, as the front ports aren't always powered. I have seen this before, but I don't remember how I solved it...

Tumbleweed36 · 08-01-2006, 08:04 PM

Hi,

This may seem a little drastic, but go to the USB area in Device Manager and select update drivers for All the items in that area. Normally, that takes either selecting the update driver optioin or in some cases, a right click and selecting properties to update them.

Then, go into all the USB Root Hub areas and right click....select properties.....select power management......then uncheck the option that says "allow this device to turn off this device to save power." See if that helps....and if it does not, then go back in and set them like they were, or turn that option back on.

Post back with questions/concerns.

Davis 30788 · 08-02-2006, 08:10 AM

I've been using the back USB ports the whole time. One part of one of the USB ports on the front broke a few months ago. Then the other front port stopped working too.

Anyway, I tried what you said Tumbleweed and it still won't work. All of the drivers were up to date.

I've tried unninstalling and reinstalling the drive a few times. When I do that I get somthing like these messages: "USB Device found", then "USB Mass Storage Device", and then finally "A problem occured during hardware installation. It might not work properly"

And thanks for trying to help me you guys.

**BrianTwigley** · 08-02-2006, 09:01 AM

This happened to a network card i had so i chucked it away because i couldnt fix it!

Davis 30788 · 08-02-2006, 10:54 AM

Well its a brand new $35 flash drive so I dont want to junk it just yet. I'm gonna mess around with it for a few more days and If I can't fix it I'll just take it back.

Tumbleweed36 · 08-05-2006, 01:05 PM

Hi,

If other drives work in that area and you can't see this one, taking it back might be the best option since it is new. That is probably what action I would take in that case because if others work, it has to be the drive since the USB ports are working with the other drive you have.

Davis 30788 · 08-19-2006, 04:10 PM

I just got home from returning the flash drive, and the new one doesn't work either.

Tumbleweed36 · 08-19-2006, 07:33 PM

Hi,

What a bummer that is. Do you still have any yellow or red marks in your device manager that might indicate a driver problem?

Davis 30788 · 08-20-2006, 06:59 AM

Now my computer says it is an unknown device and that no drivers are installed for the device. I tried to update the drivers again and my computer said that my drivers were up to date.

Tumbleweed36 · 08-20-2006, 07:38 AM

Hi,

In Device manager, Under the Universal Bus Controllers, if you click that little + sign, what is the first item listed under there. Be very specific in what it says. Like does it say: Standard Enchanced PCI to USB Host Controller? Also, list the second item under that same main heading.

Post back with that information.

Davis 30788 · 08-20-2006, 07:48 AM

This is what it says with the nonworking drive plugged in

-Unknown Device
-USB Root Hub
-USB Root Hub
-USB Root Hub
-USB Root Hub
-VIA Rev 5 or later USB Universal Host Controller
-VIA Rev 5 or later USB Universal Host Controller
-VIA Rev 5 or later USB Universal Host Controller
-VIA USB Enhanced Host Controller

And without the drive plugged in
-USB Root Hub
-USB Root Hub
-USB Root Hub
-USB Root Hub
-VIA Rev 5 or later USB Universal Host Controller
-VIA Rev 5 or later USB Universal Host Controller
-VIA Rev 5 or later USB Universal Host Controller
-VIA USB Enhanced Host Controller

Tumbleweed36 · 08-20-2006, 08:00 AM

Hi,

Is there any way to update the drivers in this one: VIA USB Enhanced Host Controller?(right click, update drivers) Also, in your motherboard disk, are there any USB drivers included in that package (I don't know your board) that you need to install? In the BIOS setup menu, are all the USB things enabled? There has to be some reason for this not working and I can't seem to put my finger on it.

Also, does this device show up now in My computer? If so, can you format it?

Davis 30788 · 08-20-2006, 10:21 AM

It doesn't show up in My computer, so I can't reformat it.

I put in the mobo disk and reinstalled the drivers, but I need to restart first. I'll do that and then check the bios and report my findings soon/

Davis 30788 · 08-20-2006, 11:26 AM

Enabled everything that had to do with USB and it STILL will not show up.

I'm not sure if this is good news or not, but when I was trying to get into the BIOS I hit the wrong button. The Boot Menu came up and I saw the name of the Flash Drive. Sandisk Cruzer Micro U3 or something like that.

Davis 30788 · 08-23-2006, 07:53 AM

Do you have any more ideas, Tumbleweed?

Ericunicast · 08-23-2006, 09:56 AM

Im assuming all 2.0 drivers are installed, the U3 requires all 2.0 drivers. Even though Sp2 installs 2.0 drivers, try finding another generic 2.0 driver. I had the same problem with my external harddrive even with sp4 on my win2000 sys. dont download from the mobo mfg. Find one from another website. That's all i can think of. It is definetly incorrect drivers etc.

Tumbleweed36 · 08-23-2006, 10:30 AM

Hi,

Why not try to format the darn thing in someone else's computer and then put it in yours and see if it comes up. In the meantime, I will do some searching later today to see if there might be another answer.

Davis 30788 · 08-25-2006, 08:00 AM

I took it to a friends and uninstalled the U3 software. But I don't really know where to look for 2.0 drivers.

Tumbleweed36 · 08-25-2006, 10:16 AM

Hi,

The 2.0 drivers should be either on the motherboard disk or they should load when you put SP2 in. Was your friends computer able to see and use the drive?

08-01-2006, 01:36 PM	#1 (permalink)
Davis 30788 Registered User Join Date: Aug 2006 Posts: 12 OS: XP	Flash Drive Problem I just bought a Sandisk Cruzer Micro 1GB flash drive. I have two working USB ports and it doesn't work in either. My other Attache Flash Drive works though. When I go into device manager and look at its properties it says "This device cannot start. (Code 10)" The computer knows it is a USB Mass Storage Device but there is a yellow ! over the USB icon in device manager. I've uninstalled it a few times and uninstalled all the USB drivers. All were re-installed normally but the flash drive still wont work. I went to my cousins house and the drive worked without a problem. Anyone have any ideas for what I should do? PS: Win XP with SP2

08-01-2006, 06:09 PM	#2 (permalink)
laboye TSF Enthusiast Join Date: Apr 2006 Location: Hollywood, FL Posts: 1,246 OS: Windows xp Pro/Vista Beta 2/Ubuntu 6.06 LTS My System	Hi and welcomr to TSF! If you are using your front USB ports, try the rear ones, as the front ports aren't always powered. I have seen this before, but I don't remember how I solved it... __________________ Repair Windows XP Guide --- Resolutions Crazy Computer that I'm saving up for::Antec P180 Case;PC Pwr&Cooling 1kW Quad SLI PSU;Asus P5N32-SLI SE Deluxe;Intel Core2 XE X6800;Corsair TWIN2XP2048 2GB PC2-6400 DDR2 RAM;2xAsus GeForce 7950 GX2;BFG PhysX Accel.;IBM DVD-RAM/Plextor DVD±RW;Seagate 750GB HD 7200RPM;WDX 150GB 10000RPM;Vigor Monsoon TEC Cooler

08-01-2006, 08:04 PM	#3 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,673 OS: XP Professional	Hi, This may seem a little drastic, but go to the USB area in Device Manager and select update drivers for All the items in that area. Normally, that takes either selecting the update driver optioin or in some cases, a right click and selecting properties to update them. Then, go into all the USB Root Hub areas and right click....select properties.....select power management......then uncheck the option that says "allow this device to turn off this device to save power." See if that helps....and if it does not, then go back in and set them like they were, or turn that option back on. Post back with questions/concerns. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.

08-02-2006, 08:10 AM	#4 (permalink)
Davis 30788 Registered User Join Date: Aug 2006 Posts: 12 OS: XP	I've been using the back USB ports the whole time. One part of one of the USB ports on the front broke a few months ago. Then the other front port stopped working too. Anyway, I tried what you said Tumbleweed and it still won't work. All of the drivers were up to date. I've tried unninstalling and reinstalling the drive a few times. When I do that I get somthing like these messages: "USB Device found", then "USB Mass Storage Device", and then finally "A problem occured during hardware installation. It might not work properly" And thanks for trying to help me you guys. Last edited by Davis 30788; 08-02-2006 at 08:13 AM.

08-02-2006, 09:01 AM	#5 (permalink)
BrianTwigley Tech Guy/Gentoo User Join Date: Jun 2005 Location: Shetland, Scotland, UK Posts: 655 OS: Windows XP Professional (5.1, Build 2600) Service Pack 2 My System	This happened to a network card i had so i chucked it away because i couldnt fix it! __________________ Being British is about driving in a German car to an Irish pub for a Belgian beer, then traveling home, grabbing an Indian curry or a Turkish kebab on the way, to sit on Swedish furniture and watch American shows on a Japanese TV. ------------------------------------------------------ If I've helped you, please Donate

08-02-2006, 10:54 AM	#6 (permalink)
Davis 30788 Registered User Join Date: Aug 2006 Posts: 12 OS: XP	Well its a brand new $35 flash drive so I dont want to junk it just yet. I'm gonna mess around with it for a few more days and If I can't fix it I'll just take it back.

08-05-2006, 01:05 PM	#7 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,673 OS: XP Professional	Hi, If other drives work in that area and you can't see this one, taking it back might be the best option since it is new. That is probably what action I would take in that case because if others work, it has to be the drive since the USB ports are working with the other drive you have. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.

08-19-2006, 04:10 PM	#8 (permalink)
Davis 30788 Registered User Join Date: Aug 2006 Posts: 12 OS: XP	I just got home from returning the flash drive, and the new one doesn't work either.

08-19-2006, 07:33 PM	#9 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,673 OS: XP Professional	Hi, What a bummer that is. Do you still have any yellow or red marks in your device manager that might indicate a driver problem? __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.

08-20-2006, 06:59 AM	#10 (permalink)
Davis 30788 Registered User Join Date: Aug 2006 Posts: 12 OS: XP	Now my computer says it is an unknown device and that no drivers are installed for the device. I tried to update the drivers again and my computer said that my drivers were up to date.

08-20-2006, 07:38 AM	#11 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,673 OS: XP Professional	Hi, In Device manager, Under the Universal Bus Controllers, if you click that little + sign, what is the first item listed under there. Be very specific in what it says. Like does it say: Standard Enchanced PCI to USB Host Controller? Also, list the second item under that same main heading. Post back with that information. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.

08-20-2006, 07:48 AM	#12 (permalink)
Davis 30788 Registered User Join Date: Aug 2006 Posts: 12 OS: XP	This is what it says with the nonworking drive plugged in -Unknown Device -USB Root Hub -USB Root Hub -USB Root Hub -USB Root Hub -VIA Rev 5 or later USB Universal Host Controller -VIA Rev 5 or later USB Universal Host Controller -VIA Rev 5 or later USB Universal Host Controller -VIA USB Enhanced Host Controller And without the drive plugged in -USB Root Hub -USB Root Hub -USB Root Hub -USB Root Hub -VIA Rev 5 or later USB Universal Host Controller -VIA Rev 5 or later USB Universal Host Controller -VIA Rev 5 or later USB Universal Host Controller -VIA USB Enhanced Host Controller

08-20-2006, 08:00 AM	#13 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,673 OS: XP Professional	Hi, Is there any way to update the drivers in this one: VIA USB Enhanced Host Controller?(right click, update drivers) Also, in your motherboard disk, are there any USB drivers included in that package (I don't know your board) that you need to install? In the BIOS setup menu, are all the USB things enabled? There has to be some reason for this not working and I can't seem to put my finger on it. Also, does this device show up now in My computer? If so, can you format it? __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread. Last edited by Tumbleweed36; 08-20-2006 at 08:01 AM.

08-20-2006, 10:21 AM	#14 (permalink)
Davis 30788 Registered User Join Date: Aug 2006 Posts: 12 OS: XP	It doesn't show up in My computer, so I can't reformat it. I put in the mobo disk and reinstalled the drivers, but I need to restart first. I'll do that and then check the bios and report my findings soon/

08-20-2006, 11:26 AM	#15 (permalink)
Davis 30788 Registered User Join Date: Aug 2006 Posts: 12 OS: XP	Enabled everything that had to do with USB and it STILL will not show up. I'm not sure if this is good news or not, but when I was trying to get into the BIOS I hit the wrong button. The Boot Menu came up and I saw the name of the Flash Drive. Sandisk Cruzer Micro U3 or something like that.

08-23-2006, 07:53 AM	#16 (permalink)
Davis 30788 Registered User Join Date: Aug 2006 Posts: 12 OS: XP	Do you have any more ideas, Tumbleweed?

08-23-2006, 09:56 AM	#17 (permalink)
Ericunicast Registered User Join Date: Aug 2006 Posts: 99 OS: win2000	Im assuming all 2.0 drivers are installed, the U3 requires all 2.0 drivers. Even though Sp2 installs 2.0 drivers, try finding another generic 2.0 driver. I had the same problem with my external harddrive even with sp4 on my win2000 sys. dont download from the mobo mfg. Find one from another website. That's all i can think of. It is definetly incorrect drivers etc.

08-23-2006, 10:30 AM	#18 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,673 OS: XP Professional	Hi, Why not try to format the darn thing in someone else's computer and then put it in yours and see if it comes up. In the meantime, I will do some searching later today to see if there might be another answer. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.

08-25-2006, 08:00 AM	#19 (permalink)
Davis 30788 Registered User Join Date: Aug 2006 Posts: 12 OS: XP	I took it to a friends and uninstalled the U3 software. But I don't really know where to look for 2.0 drivers.

08-25-2006, 10:16 AM	#20 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,673 OS: XP Professional	Hi, The 2.0 drivers should be either on the motherboard disk or they should load when you put SP2 in. Was your friends computer able to see and use the drive? __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.