PC restarts while playing eg.:BATMAN 2009

Quit · 11-05-2009, 10:28 AM

Good evening,
I would like to ask you some help, if it's possible. I know that it's not the game's problem. When I'm playing new games eg. BATMAN 2009 (and it's not a game problem, because it was happening on other games too), after some time of playing it, my PC just turns OFF and turns ON after a little period of time. I know that it's hardware problem, and I would like to ask you if you know what's the problem? I have uploaded all my EVEREST REPORT (I mean my hardware and PC report). Maybe someone could help me with this problem? How I could understand if my PSU is enough for my PC?

Yours sincerely,

Uploaded info:

**wrench97** · 11-05-2009, 11:47 AM

Use Sensor View Pro check the voltages(12v, 5v, 3.3v) and temps(CPU & System) while gaming.> http://www.stvsoft.com/index.php?opt...d=17&Itemid=33

Quit · 11-05-2009, 12:15 PM

Quote:

Originally Posted by wrench97

Use Sensor View Pro check the voltages(12v, 5v, 3.3v) and temps(CPU & System) while gaming.> http://www.stvsoft.com/index.php?opt...d=17&Itemid=33

Ok, i shall try it right now. What should I look for? And What should I know about those voltages?

**wrench97** · 11-05-2009, 12:37 PM

Post the readings you get.

Quit · 11-05-2009, 01:15 PM

This is what i get after installing this program:

And no changes after gaming.
As I see, my computer doesn't have any sensors at all... or am I wrong? What's wrong with this program? :( Will you be able to help me somehow?

**wrench97** · 11-05-2009, 02:02 PM

Is it a branded PC or custom built?
If branded what Brand and Model?
If custom built what Motherboard, Video Card and Power Supply brands and models?

Quit · 11-05-2009, 02:32 PM

Quote:

Originally Posted by wrench97

Is it a branded PC or custom built?
If branded what Brand and Model?
If custom built what Motherboard, Video Card and Power Supply brands and models?

It is custom built:
Motherboard Name: MSI P43 Neo3 v1.0 (MS-7514) (4 PCI, 1 PCI-E x1, 1 PCI-E x16, 4 DDR2 DIMM, Audio, Gigabit LAN);
Motherboard Chipset: Intel Eaglelake P43;
System Memory: 4096 MB (DDR2-800 DDR2 SDRAM);
BIOS Type: AMI (09/11/08);
Video Adapter: ATI Radeon HD 4870 X2 (1024 MB);
Video Adapter: ATI Radeon HD 4870 X2 (1024 MB);
3D Accelerator: ATI Radeon HD 4870 X2 (R700);
Monitor: Samsung SyncMaster T220(G)/MagicSyncMaster T220(G) (Digital) [22" LCD] (H9XQA05304);
Storage Controller: ALKBF3NV IDE Controller;
Storage Controller: Intel(R) ICH8R/ICH9R/ICH10R/DO SATA RAID Controller;
Storage Controller: JMicron JMB36X Controller;
Disk Drive: Raid SCSI Disk Device (931 GB);
PSU: CHIEFTEC CFT-750-14CS;

Everything about my computer is in the report file, attached in my first post.

**wrench97** · 11-05-2009, 02:48 PM

The format in that report makes it too hard to read in a txt file.

Check the voltages and temps in the Bios on the PC health page.

Quit · 11-05-2009, 03:33 PM

Quote:

Originally Posted by wrench97

The format in that report makes it too hard to read in a txt file.

Check the voltages and temps in the Bios on the PC health page.

How should I understand if they are good or not?

**wrench97** · 11-05-2009, 03:55 PM

12v should be 11.7v - 12.5v
5v = 4.8v - 5.25v
3.3v = 3.125v - 3.465v

Cpu temp Ideally in the 30's c but no more then 50c in the Bios.

Quit · 11-05-2009, 04:07 PM

I have tried to do those pictures with another program

What about these? Will you be able to tell me something?

IN BIOS: CPU TEMPERATURE: 80C (Maybe this is so high because i have just played BATMAN)
SYSTEM TEMPERATURE 37C
12V - 12.07V
5V - 5.075V
3.3V - 3.4V

**wrench97** · 11-05-2009, 04:50 PM

Check that the CPU heat sink is tight to the motherboard, there are 4 legs with snap in pins on the heat sink sometime 1 will pop up loose, the CPU temp is the cause of the problem.

Speed Fan is not reading anything correctly(it has issues with newer systems).

Quit · 11-06-2009, 10:25 AM

Quote:

Originally Posted by wrench97

Check that the CPU heat sink is tight to the motherboard, there are 4 legs with snap in pins on the heat sink sometime 1 will pop up loose, the CPU temp is the cause of the problem.

Speed Fan is not reading anything correctly(it has issues with newer systems).

I have cleaned all the dust from my PC parts. No more left. Everest shows CPU temperature 47C, but BIOS PC health shows it's 70C, which one is right ? Which should I believe?

**wrench97** · 11-06-2009, 11:18 AM

I would believe the Bios over a software program.
Did you check the legs on the cooler?

Quit · 11-07-2009, 06:27 AM

Quote:

Originally Posted by wrench97

I would believe the Bios over a software program.
Did you check the legs on the cooler?

I have rebuilt it part by part, left no dust...maybe cooler is to weak to cool my CPU?

**wrench97** · 11-07-2009, 11:05 AM

Redo the thermal paste> http://www.arcticsilver.com/arctic_s...structions.htm

11-05-2009, 11:47 AM	#2 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,367 OS: Win7	Re: PC restarts while playing eg.:BATMAN 2009 Use Sensor View Pro check the voltages(12v, 5v, 3.3v) and temps(CPU & System) while gaming.> http://www.stvsoft.com/index.php?opt...d=17&Itemid=33 __________________ Power Supply and Selection

11-05-2009, 12:37 PM	#4 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,367 OS: Win7	Re: PC restarts while playing eg.:BATMAN 2009 Post the readings you get. __________________ Power Supply and Selection

11-05-2009, 01:15 PM	#5 (permalink)
Quit Registered User Join Date: Jun 2009 Posts: 13 OS: Windows 7 64x, Vista 64x	Re: PC restarts while playing eg.:BATMAN 2009 This is what i get after installing this program: And no changes after gaming. As I see, my computer doesn't have any sensors at all... or am I wrong? What's wrong with this program? :( Will you be able to help me somehow?

11-05-2009, 02:02 PM	#6 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,367 OS: Win7	Re: PC restarts while playing eg.:BATMAN 2009 Is it a branded PC or custom built? If branded what Brand and Model? If custom built what Motherboard, Video Card and Power Supply brands and models? __________________ Power Supply and Selection

11-05-2009, 02:48 PM	#8 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,367 OS: Win7	Re: PC restarts while playing eg.:BATMAN 2009 The format in that report makes it too hard to read in a txt file. Check the voltages and temps in the Bios on the PC health page. __________________ Power Supply and Selection

11-05-2009, 03:55 PM	#10 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,367 OS: Win7	Re: PC restarts while playing eg.:BATMAN 2009 12v should be 11.7v - 12.5v 5v = 4.8v - 5.25v 3.3v = 3.125v - 3.465v Cpu temp Ideally in the 30's c but no more then 50c in the Bios. __________________ Power Supply and Selection

11-05-2009, 04:07 PM	#11 (permalink)
Quit Registered User Join Date: Jun 2009 Posts: 13 OS: Windows 7 64x, Vista 64x	Re: PC restarts while playing eg.:BATMAN 2009 I have tried to do those pictures with another program What about these? Will you be able to tell me something? IN BIOS: CPU TEMPERATURE: 80C (Maybe this is so high because i have just played BATMAN) SYSTEM TEMPERATURE 37C 12V - 12.07V 5V - 5.075V 3.3V - 3.4V Last edited by Quit; 11-05-2009 at 04:16 PM.

11-05-2009, 04:50 PM	#12 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,367 OS: Win7	Re: PC restarts while playing eg.:BATMAN 2009 Check that the CPU heat sink is tight to the motherboard, there are 4 legs with snap in pins on the heat sink sometime 1 will pop up loose, the CPU temp is the cause of the problem. Speed Fan is not reading anything correctly(it has issues with newer systems). __________________ Power Supply and Selection

11-06-2009, 11:18 AM	#14 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,367 OS: Win7	Re: PC restarts while playing eg.:BATMAN 2009 I would believe the Bios over a software program. Did you check the legs on the cooler? __________________ Power Supply and Selection

11-07-2009, 11:05 AM	#16 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,367 OS: Win7	Re: PC restarts while playing eg.:BATMAN 2009 Redo the thermal paste> http://www.arcticsilver.com/arctic_s...structions.htm __________________ Power Supply and Selection