RAM causes random restarting?

neilhessian · 07-10-2009, 08:33 AM

Hi
I have just finished building a new PC, which i am hoping will be future proof for a few years longer than usual.
I do a lot of work on websites, and create large image files in photoshop and my current computer wasnt up to it.

I have the pc up and running but it randomly restarts while i have all 12gb of ram installed.
If i remove 1 stick its fine.
Im not sure how these work, either in pairs or not so that might be the equivelent of removing 4gb or just 2gb?

Any ideas? I will run one of those everest scans tonight, got to get it on a memory stick as i dont have internet on the new pc yet.

The Pc is running vista 64bit home premium
Intel Core i7 920 processor
MSI X58 PRO iX58 Socket 1366 motherboard
Corsair 12GB (6x2GB) DDR3 1333MHz XMS3 Memory For i7 Motherboards
Samsung HD502HI 500GB Hard Drive SATAII
Maxtor STM3250318AS 250GB Hard Drive SATAII 7200rpm
GeForce 8800 GTX graphics card

I thankyou in advance, i have been reading other posts and their seems to be a wealth of knowledge here.

Neil

hisham85 · 07-10-2009, 09:35 AM

hi ..,

luckily i do have the same problem here .. i built up a pc (i7 920-12 gb ram-gigabyte extreme motherboard -vga ati 4890 )
when i use all the 12 gb rams ..i found that my programs which needs more memory such as ( 3d max,photoshop,autocad) the cpu suddenly restarts ..

when i remove 3 modules of the ram which means i run only with 6 gb ram ,,the system is fine and perfect...

i tried changing the ram type (from mushkin to kingstone) and the problem still exists..

but finally gigabyte agency here in egypt informed me that this problem occurs because the power supply is not sufficent for this power needs (my original power supply was 800 watts)

i went with my pc to them they tried with another power supply 1200 watt .. and they informed me that it is now stable ..but i havent recieved my cpu yet to tell you that this is the solution ...if u have any ideas plz inform me ...

thanks and good luck with ur pc

**Tyree** · 07-11-2009, 07:59 AM

Filling all of the RAM slots can cause the very issues you describe. 6GB (3X2 matched set) is more that sufficient..

neilhessian · 07-12-2009, 03:28 AM

Quote:

Originally Posted by hisham85

hi ..,

luckily i do have the same problem here .. i built up a pc (i7 920-12 gb ram-gigabyte extreme motherboard -vga ati 4890 )
when i use all the 12 gb rams ..i found that my programs which needs more memory such as ( 3d max,photoshop,autocad) the cpu suddenly restarts ..

when i remove 3 modules of the ram which means i run only with 6 gb ram ,,the system is fine and perfect...

i tried changing the ram type (from mushkin to kingstone) and the problem still exists..

but finally gigabyte agency here in egypt informed me that this problem occurs because the power supply is not sufficent for this power needs (my original power supply was 800 watts)

i went with my pc to them they tried with another power supply 1200 watt .. and they informed me that it is now stable ..but i havent recieved my cpu yet to tell you that this is the solution ...if u have any ideas plz inform me ...

thanks and good luck with ur pc

Hisham, let me know how you get on with that solution, i had a friend look at the pc and he said he tried a 1000w psu which still didnt sort it but i have not tried it myself and not with a 1200w.

I spose if 6gb is sufficient i could just stick the other 3 back in the post but its working with just one stick removed.
i knew from the start that 12gb was a lot but i was trying to build a future proof pc that will run well for a good few years.
6gb is only just above the average system in use and so will undoubtedly be out of date within a year or so?

Am i right in saying that with one stick removed i now have 8gb or is it 10gb?

**wrench97** · 07-12-2009, 03:34 AM

Check the voltage rating of the sticks and what voltage they are running at in the Bios sometimes you need to bump the voltage up .1v or .2v to get all 6 sticks to run.
6 gig though is plenty as windows limits each program to 2gig of usage.

neilhessian · 07-12-2009, 10:05 AM

Quote:

Originally Posted by wrench97

Check the voltage rating of the sticks and what voltage they are running at in the Bios sometimes you need to bump the voltage up .1v or .2v to get all 6 sticks to run.
6 gig though is plenty as windows limits each program to 2gig of usage.

Thanks for that, another thing is this motherboard incorporates that greenpower center stuff? Do you think this could be affecting it?

Also how easy is it to alter the voltages?

**wrench97** · 07-12-2009, 11:31 AM

You can enter the Cell menu in the Bios to change the Dram voltage, I haven't used a MSI board but you supposedly can see the Dram voltage in the Green power center, Just keep the settings below 1.65v for ram voltage, What are the sticks rated for?

neilhessian · 07-12-2009, 12:30 PM

The sticks say 1.50v on them.
I have been told to try flashing the bios, but without a floppy drive it looks like it would be a complete nightmare!
Got everest on now so i will post a results asap.

**wrench97** · 07-12-2009, 12:35 PM

On auto they will be at 1.5v try bumping to 1.52v with all 6 sticks in.

neilhessian · 07-12-2009, 12:48 PM

Hi
I found the dram voltage settings, but they are all set to auto and dont seem to be able to change them?

**wrench97** · 07-12-2009, 12:56 PM

It appears you have to get to it from the Advance DRAM Configuration menu select Advanced Dram Config press enter you should get a sub menu.

neilhessian · 07-12-2009, 01:08 PM

The sub menu contains:
1N/2N Memory Timing
CAS Latency
tRCD
tRP
tRAS
Advanced Memory Setting

I thought it would then be advanced memory setting but theres nothing ref voltage in there?

**wrench97** · 07-12-2009, 01:21 PM

Unfortunately I don't know enough about this board to get you in there, how about through the Windows based MSI over clocking center it looks like you can change the ram voltage in the advanced menu. It's on page B2 in the back of the manual.

**wrench97** · 07-12-2009, 01:22 PM

Unfortunately I don't know enough about this board to get you in there, how about through the Windows based MSI over clocking center it looks like you can change the ram voltage in the advanced menu. It's on page B2 in the back of the manual.

neilhessian · 07-12-2009, 01:38 PM

Just been trying that as you posted!
The problem with those settings is they go back to default on every restart.
But i tried it anyway to see if it was the solution, bumped it up to 1.52 but it still restarts randomly.

neilhessian · 07-12-2009, 01:42 PM

Whats the best report from everest to help in finding the problem?

**wrench97** · 07-12-2009, 01:51 PM

Does it blue screen and shut down or just shut down without warning?
If it's blue screening turn off auto reboot so you can get the error code from the BSOD screen> To turn Off Auto Reboot

Go to Start> Control Panel> Sysytem> Advanced> Startup and Recovery settings>
Then untick the Auto Reboot Box
After that any blue screen will stay on so you can copy and post the Complete error massage and full code.

There is a scheme in the manual to run 3 sticks in tri-chanel and 2 sticks in dual chanel.

neilhessian · 07-12-2009, 02:04 PM

No, just reboots. no blue screen.
Which page is that on?
Also why do you think the voltages are greyed out in bios setup?

neilhessian · 07-12-2009, 02:16 PM

Just noticed another thing, what is IOH Temperature?
The CPU is at 37c
IOH is at 79c
System 40c
Just seems whatever IOH is its pretty hot?
My case is a CMStorm Scout
It has:
140mm fan on back
140mm fan on top
140mm fan on front
2x 140mm fan on side
Along with the processor fan and graphics card fan.

**wrench97** · 07-12-2009, 02:17 PM

Scheme 5 on page 2-8

On the MSI forum they claim you change the voltage settings using the + & - keys on the number pad.
http://forum-en.msi.com/index.php?topic=127944.0

07-10-2009, 08:33 AM	#1 (permalink)
neilhessian Registered User Join Date: Jul 2009 Posts: 14 OS: Vista 64	RAM causes random restarting? Hi I have just finished building a new PC, which i am hoping will be future proof for a few years longer than usual. I do a lot of work on websites, and create large image files in photoshop and my current computer wasnt up to it. I have the pc up and running but it randomly restarts while i have all 12gb of ram installed. If i remove 1 stick its fine. Im not sure how these work, either in pairs or not so that might be the equivelent of removing 4gb or just 2gb? Any ideas? I will run one of those everest scans tonight, got to get it on a memory stick as i dont have internet on the new pc yet. The Pc is running vista 64bit home premium Intel Core i7 920 processor MSI X58 PRO iX58 Socket 1366 motherboard Corsair 12GB (6x2GB) DDR3 1333MHz XMS3 Memory For i7 Motherboards Samsung HD502HI 500GB Hard Drive SATAII Maxtor STM3250318AS 250GB Hard Drive SATAII 7200rpm GeForce 8800 GTX graphics card I thankyou in advance, i have been reading other posts and their seems to be a wealth of knowledge here. Neil

07-10-2009, 09:35 AM	#2 (permalink)
hisham85 Registered User Join Date: Jul 2009 Posts: 2 OS: win xp 64 bit	Re: RAM causes random restarting? hi .., luckily i do have the same problem here .. i built up a pc (i7 920-12 gb ram-gigabyte extreme motherboard -vga ati 4890 ) when i use all the 12 gb rams ..i found that my programs which needs more memory such as ( 3d max,photoshop,autocad) the cpu suddenly restarts .. when i remove 3 modules of the ram which means i run only with 6 gb ram ,,the system is fine and perfect... i tried changing the ram type (from mushkin to kingstone) and the problem still exists.. but finally gigabyte agency here in egypt informed me that this problem occurs because the power supply is not sufficent for this power needs (my original power supply was 800 watts) i went with my pc to them they tried with another power supply 1200 watt .. and they informed me that it is now stable ..but i havent recieved my cpu yet to tell you that this is the solution ...if u have any ideas plz inform me ... thanks and good luck with ur pc

07-11-2009, 07:59 AM	#3 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,525 OS: XP Pro-7RC-Mandriva My System	Re: RAM causes random restarting? Filling all of the RAM slots can cause the very issues you describe. 6GB (3X2 matched set) is more that sufficient.. __________________ Posting your PC specs will help us to help you quicker and more efficiently.

07-12-2009, 03:34 AM	#5 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,483 OS: Win7	Re: RAM causes random restarting? Check the voltage rating of the sticks and what voltage they are running at in the Bios sometimes you need to bump the voltage up .1v or .2v to get all 6 sticks to run. 6 gig though is plenty as windows limits each program to 2gig of usage. __________________ Power Supply and Selection

07-12-2009, 11:31 AM	#7 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,483 OS: Win7	Re: RAM causes random restarting? You can enter the Cell menu in the Bios to change the Dram voltage, I haven't used a MSI board but you supposedly can see the Dram voltage in the Green power center, Just keep the settings below 1.65v for ram voltage, What are the sticks rated for? __________________ Power Supply and Selection

07-12-2009, 12:30 PM	#8 (permalink)
neilhessian Registered User Join Date: Jul 2009 Posts: 14 OS: Vista 64	Re: RAM causes random restarting? The sticks say 1.50v on them. I have been told to try flashing the bios, but without a floppy drive it looks like it would be a complete nightmare! Got everest on now so i will post a results asap.

07-12-2009, 12:35 PM	#9 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,483 OS: Win7	Re: RAM causes random restarting? On auto they will be at 1.5v try bumping to 1.52v with all 6 sticks in. __________________ Power Supply and Selection

07-12-2009, 12:48 PM	#10 (permalink)
neilhessian Registered User Join Date: Jul 2009 Posts: 14 OS: Vista 64	Re: RAM causes random restarting? Hi I found the dram voltage settings, but they are all set to auto and dont seem to be able to change them?

07-12-2009, 12:56 PM	#11 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,483 OS: Win7	Re: RAM causes random restarting? It appears you have to get to it from the Advance DRAM Configuration menu select Advanced Dram Config press enter you should get a sub menu. __________________ Power Supply and Selection

07-12-2009, 01:08 PM	#12 (permalink)
neilhessian Registered User Join Date: Jul 2009 Posts: 14 OS: Vista 64	Re: RAM causes random restarting? The sub menu contains: 1N/2N Memory Timing CAS Latency tRCD tRP tRAS Advanced Memory Setting I thought it would then be advanced memory setting but theres nothing ref voltage in there?

07-12-2009, 01:21 PM	#13 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,483 OS: Win7	Re: RAM causes random restarting? Unfortunately I don't know enough about this board to get you in there, how about through the Windows based MSI over clocking center it looks like you can change the ram voltage in the advanced menu. It's on page B2 in the back of the manual. __________________ Power Supply and Selection

07-12-2009, 01:22 PM	#14 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,483 OS: Win7	Re: RAM causes random restarting? Unfortunately I don't know enough about this board to get you in there, how about through the Windows based MSI over clocking center it looks like you can change the ram voltage in the advanced menu. It's on page B2 in the back of the manual. __________________ Power Supply and Selection

07-12-2009, 01:38 PM	#15 (permalink)
neilhessian Registered User Join Date: Jul 2009 Posts: 14 OS: Vista 64	Re: RAM causes random restarting? Just been trying that as you posted! The problem with those settings is they go back to default on every restart. But i tried it anyway to see if it was the solution, bumped it up to 1.52 but it still restarts randomly.

07-12-2009, 01:42 PM	#16 (permalink)
neilhessian Registered User Join Date: Jul 2009 Posts: 14 OS: Vista 64	Re: RAM causes random restarting? Whats the best report from everest to help in finding the problem?

07-12-2009, 01:51 PM	#17 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,483 OS: Win7	Re: RAM causes random restarting? Does it blue screen and shut down or just shut down without warning? If it's blue screening turn off auto reboot so you can get the error code from the BSOD screen> To turn Off Auto Reboot Go to Start> Control Panel> Sysytem> Advanced> Startup and Recovery settings> Then untick the Auto Reboot Box After that any blue screen will stay on so you can copy and post the Complete error massage and full code. There is a scheme in the manual to run 3 sticks in tri-chanel and 2 sticks in dual chanel. __________________ Power Supply and Selection

07-12-2009, 02:04 PM	#18 (permalink)
neilhessian Registered User Join Date: Jul 2009 Posts: 14 OS: Vista 64	Re: RAM causes random restarting? No, just reboots. no blue screen. Which page is that on? Also why do you think the voltages are greyed out in bios setup?

07-12-2009, 02:16 PM	#19 (permalink)
neilhessian Registered User Join Date: Jul 2009 Posts: 14 OS: Vista 64	Re: RAM causes random restarting? Just noticed another thing, what is IOH Temperature? The CPU is at 37c IOH is at 79c System 40c Just seems whatever IOH is its pretty hot? My case is a CMStorm Scout It has: 140mm fan on back 140mm fan on top 140mm fan on front 2x 140mm fan on side Along with the processor fan and graphics card fan.